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Technical Service Manager Jobs in Rialto, CA (NOW HIRING)

Emerging Blue Jobs

Customer Service Manager

Chino, CA · On-site

$80K - $85K/yr

The Customer Service Manager is responsible for overseeing the daily operations of the customer ... Collaborate with cross-functional teams (e.g., Sales, Operations, Technical Service) to enhance ...

MCR Technical Service

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IT Field Service Technician

San Bernardino, CA · On-site

$28 - $32/hr

MCR Technical Service is looking for IT Field Service Technician to join the team! You must live in ... Michael operated as the Project Manager of Installation for the first digital identification system ...

Eldorado CA

Aftermarket Technical Engineer

Riverside, CA · On-site

$95K - $120K/yr

Warranty Manager Position Summary The Field Service Engineer role is responsible for supporting the Service Department through technical engineering expertise assistance on complex issues helping ...

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Technical Service Manager information

See Rialto, CA salary details

$62.7K

$117.8K

How much do technical service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for technical service manager in Rialto, CA is $113,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,300.00 and $116,800.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Rialto, CA are hiring for Technical Service Manager jobs?

Cities near Rialto, CA with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $113,523 per year, or $54.6 per hour.

Electric Vehicle Technical Service Support

Waev Inc

Anaheim, CA • On-site

Full-time

Re-posted 18 days ago

Job description

Waev Inc. is an electric mobility OEM founded in 2021 to manufacture, distribute, market, and support the GEM, Taylor-Dunn and Tiger brands. GEM was the first commercially-produced, street-legal low-speed vehicle in the United States. GEMs shuttle people and goods across city centers, residential communities, government campuses, colleges and universities, and other micro-environments. Founded in 1949, Taylor-Dunn burden carriers, personnel carriers, and stockchasers have been trusted solutions in a broad range of commercial environments and provide premium reliability, safety features, and all-electric efficiency for industrial grade applications. Tiger heavy-duty tow tractors have been towing cargo, baggage, parcel, and other equipment in ground support applications since 1981. Waev's headquarters and factory are located in Anaheim, California.

JOB SUMMARY

Waev Inc is seeking a Technical Service Support to join our dynamic Technical Service team. The Technical Service Support provides comprehensive technical support to our dealers and customers. The role will involve trouble shooting over email and on the phone, and sometimes in person, case management, processing, follow-up, reporting, and internal coordination to ensure efficient and effective resolution of technical issues.

ESSENTIAL DUTIES & RESPONSIBLITIES:

  • Manage and process technical service cases from initiation to resolution, ensuring all necessary information is accurately recorded and tracked.
  • Reproduce and troubleshoot technical issues on the actual vehicle
  • Conduct follow-up communication with dealers and customers via phone and email to gather additional information, provide updates, and ensure customer satisfaction.
  • Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of technical service operations.
  • Document customer interactions, issues, and resolutions accurately in the CRM system.
  • Manage customer accounts, including updating contact information and processing service requests.
  • Collaborate with cross-functional teams to ensure timely resolution of customer issues.
  • Identify opportunities for process improvements and provide feedback to the management team.
  • Stay updated on product features, updates, and industry trends to better assist customers

EDUCATION AND EXPERIENCE

  • Automotive service technician with a natural inclination towards customer interaction
  • Or Mechanical or Electrical Engineer with hands on automotive troubleshooting experience

KNOWLEGE, SKILLS AND ABILITIES

  • Experience in vehicle trouble shooting and repairs
  • Excellent communication skills, both written and verbal.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Customer-focused with a passion for delivering exceptional service.

WORKING CONDITIONS

  • Location: On-site in Anaheim, CA
  • Environment: Fast-paced office/manufacturing/warehouse environment

EEO Statement

Waev Inc is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

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