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Technical Service Manager Jobs in Rancho Cucamonga, CA

Emerging Blue Jobs

Customer Service Manager

Chino, CA · On-site

$80K - $85K/yr

The Customer Service Manager is responsible for overseeing the daily operations of the customer ... Collaborate with cross-functional teams (e.g., Sales, Operations, Technical Service) to enhance ...

MCR Technical Service

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IT Field Service Technician

San Bernardino, CA · On-site

$28 - $32/hr

MCR Technical Service is looking for IT Field Service Technician to join the team! You must live in ... Michael operated as the Project Manager of Installation for the first digital identification system ...

North American Companies

Service Manager

Fullerton, CA · On-site

$150K/yr

... technical team Effectively supervising and managing the work load and schedules of all service department associates Effectively operating the service department to achieve overall business ...

North American Companies

Service Manager

Fullerton, CA · On-site

... technical team Effectively supervising and managing the work load and schedules of all service department associates Effectively operating the service department to achieve overall business ...

Bridgestone

Service Manager

Whittier, CA · On-site

$23.69 - $35.54/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc

Service Manager

Brea, CA · On-site

$23.69 - $35.54/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc

Service Manager

Whittier, CA

$23.69 - $35.54/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone

Service Manager

Brea, CA · On-site

$23.69 - $35.54/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Rancho Cucamonga, CA

Technical Service Manager information

See Rancho Cucamonga, CA salary details

$63.9K

$120.1K

How much do technical service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for technical service manager in Rancho Cucamonga, CA is $115,690.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,500.00 and $119,100.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Rancho Cucamonga, CA are hiring for Technical Service Manager jobs?

Cities near Rancho Cucamonga, CA with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $115,690 per year, or $55.6 per hour.

Department Manager MC Service

Suzuki Motor USA, LLC

Brea, CA • On-site

$135K - $175K/yr

Full-time

Re-posted 7 days ago

Job description

Position Summary
Oversee and manage the day-to-day functions of the Motorcycle and ATV Field Service operation with the primary focus on ensuring retail customer satisfaction with Suzuki products and Suzuki dealers. Additionally, provide extensive guidance and training to the staff of Technical Service Managers, management-wise and technically, to allow them to ensure dealers are profitable and able to satisfy the service needs of the retail customer.
Assist in establishing and implementing service programs and policies, and procedures for the dealer network.
Principal Tasks
  1. Manage and supervise the staff of 6 District Technical Service Managers and the National Field Service Manager. Evaluate each person's job performance and provide appropriate coaching, guidance, and training. Provide guidance and counseling to staff on particularly difficult or sensitive issues involving dealer contact dilemmas or policy disputes so that fair and equitable solutions result for retail customers, dealers, and Suzuki.
  2. Review each person's ability to write reports effectively and provide feedback to help ensure they can provide the highest quality, most accurate, and detailed written communications. Provide detailed training, counseling, and guidance to staff in their inspections of vehicles/units involved in litigation and alleged defect-related accidents
  1. Plan, organize, and monitor the work schedule and assignments of the staff to ensure prompt and adequate dealer assistance while distributing the workload equitably among all staff members. These assignments include Hotline dealer telephone technical assistance, dealer visitation, special vehicle inspections, assistance to other departments, and vacation scheduling.
  2. Manage and coordinate the interaction with home office Techline/QC/Customer Service/Warranty Department data with the Tech Department's QC efforts with SMC.
  3. Manage the TSM staff efforts to raise dealer CSI scores and to meet company company-established goals. Work as a team with TSM's to reduce the number of customer complaints received. Work to attain company goals in complaint reduction.
  1. Assist with special activities and projects within the technical service department and other company departments to provide a field service viewpoint and experience. Projects such as service awards, consumer and dealer trade shows, and dealer training projects require in-depth coordination between the office and the field to function efficiently and professionally
  2. Manage outside vendors for training and publications, as well as sales communication.
Scope of Authority
1 The incumbent makes independent decisions pertaining to company policy and procedure daily. These
decisions may be precedent-setting or have a direct effect on the company's profitability or liability. Seeking advice and approval from his direct supervisor on matters involving litigation and major purchases.
Interacts on a regular basis with department managers and regional sales managers to fulfill the job requirements and provide a field service perspective to any situations involving out-of-department personnel.
Minimum Qualifications:
Work Experience
Minimum 5 years' experience as a technician at a dealership. Minimum 3 years' service management experience at the dealer level. Minimum 5 years' experience at the District Technical Service Manager Level or 10 years' service management experience at the wholesale/distributor level of a major manufacturer. Work history must show steady advancement in responsibility.
Education Requirements
Bachelor's Degree or equivalent work experience required.
Required Skills
Must be an excellent communicator and possess superior organizational skills to work in a multi-task environment. A very strong technical background is essential. PC knowledge is required with significant experience in databases, spreadsheets, word-processing, and presentation software.
Physical Requirements
Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites within and away from the City; strength to lift and carry materials weighing up to 20 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

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