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Technical Service Manager Jobs in Texas (NOW HIRING)

HOLT Group

Technical Service Supervisor 2

Longview, TX · On-site

$103K - $103K/yr

Michael Vance Description This position is responsible for managing and dispatching field technicians related to any of the specialized jobs normally managed within Technical Service (Machine or ...

FANUC America

Technical Service Dispatch

Houston, TX

$17 - $22.75/hr

Through effective influence and cross-functional coordination of resource management, the Technical Specialist will support the alignment of service center activities with company-wide goals and ...

ARGO

Technical Service Engineer II

Richardson, TX · On-site

JOB SUMMARY Technical Service Engineers (TSEs) serve as technical consultants and support ... Support multiple concurrent projects and manage time-sensitive deliverables. QUALIFICATIONS

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Texas

Technical Service Manager information

See Texas salary details

$58.2K

$109.5K

How much do technical service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for technical service manager in Texas is $105,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,100.00 and $108,500.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.
What cities in Texas are hiring for Technical Service Manager jobs? Cities in Texas with the most Technical Service Manager job openings:
Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Texas as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $105,472 per year, or $50.7 per hour.

Technical Service Desk Manager

Texas Systems Group

Austin, TX • On-site

Full-time

Re-posted 26 days ago

Job description

Company Description
Texas Systems Group (TXSG), based in Austin TX and founded in 2002, provides Managed Services, Private Cloud Data Center Hosting Services, IT Infrastructure Solutions, and On-Demand IT Support. While we support clients all over Texas, the United States, and international locations, our focus is on the Central Texas market.
Find a Passion, Not a Job
We are highly selective in who we hire. Texas Systems Group hires winners who have a proven track record of excellence in supporting enterprise Information Technology infrastructures. Our employees are passionate about providing the information technology required for our clients to excel. Do you share our passion?
Please, ONLY apply for this position if you are:
  • a professional with impeccable integrity
  • constantly striving for excellence
  • a strong team player
  • dedicated to learning, improving, and growing your skills
  • humbly confident in your abilities

Job Description
The right candidate for our Technical Service Desk Manager is first and foremost a people person as well as a business minded technical expert. This role is responsible for managing the activities and responsibilities of the Service Desk team's delivery of services to clients, escalations, and interaction with others in the organization. As a part of this management, the Service Desk Technical Manager is also responsible for ensuring the quality of service provided and meeting our Service Level Agreements.
Essential Duties and Responsibilities:
  • Manage the daily activities of the service desk team and dispatcher
  • Provide technical mentorship and coaching to the Service Desk team
  • Possess a strong technical background supporting workstations, servers, and networks
  • Improve usage of Service Desk resources and increase productivity of the team
  • Perform periodic client follow-ups to verify final resolution and determine satisfaction level
  • Interface with appropriate technical personnel for customer problems that cannot be resolved effectively
  • Understand overall service desk and support objectives, as well as the role and function of each team member
  • Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests
  • Drive problem investigation and resolution as required
  • Manage the service desk ticket escalation process
  • Improve and maintain process documentation for the Service Desk team

Additional Duties and Responsibilities:
  • Identify areas for improvement and make constructive suggestions for change
  • Continually seek opportunities to increase customer satisfaction and deepen customer relationships
  • Escalate Service Desk issues to the Operations Manager as required
  • Communicate escalated issues to clients: keeping them informed of progress, notifying them of outages, etc.
  • Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures
  • Involvement in the design and building of new services
  • Conduct performance evaluations and mentor team members
  • Develop training programs to develop and refine the skills of the service desk team
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for Service Desk team time and expenses being entered into ConnectWise as it occurs
  • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry

Qualifications
The requirements listed below are representative of the knowledge, skills, and/or abilities required for this role:
  • Must be able to lead by example and demonstrate the highest levels of integrity
  • Proven leadership ability to include mentoring, coaching, counseling, and team building skills
  • Skill in leading people and getting results with a strong customer service orientation
  • Knowledge and experience in help desk environments
  • Knowledge of IT applications, processes, software and equipment
  • Strong organizational, presentation, and customer service skills
  • Skill in defining and documenting standard operating procedures
  • Provide training to staff on how to use Standard Operating Procedures to improve Service Level Agreements
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Ability to work in a team and communicate effectively
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment

Additional Information
Preference will be given to candidates with College Degrees and/or Professional Certifications, such as: PMP, Microsoft MCTS & MCITP, Cisco CCNA, or VMware VCP. Candidates must have a vehicle and driver's license. The ability to pass criminal and credit back ground checks as well as drug tests is a must.
Hours:
  • Primary Hours are 7:30 AM to 4:30 PM or 8:30 PM to 5:30 PM, Monday through Friday
  • Required occasionally to work after business hours to include holidays, nights, and weekends
  • Required to participate on the on-call rotation schedule

All applications must include a cover letter. Also include a list of your current certifications with year received and salary requirements.

Apply