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Technical Service Manager Jobs in Kentucky (NOW HIRING)

Clariant

Applied Catalyst Technology Engineer

Louisville, KY · On-site

$127K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... service cycle * Conduct catalyst performance evaluations, predictions, and projections using ... Collaborate with production, R&D, product management, and technical teams to resolve catalyst ...

HTC Global Services, Inc.

$90 - $120/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching ...

New

Storage Solutions Inc

Technical Support Manager

Erlanger, KY · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Technical Support Manager Department: Automation Software Location: Erlanger, KY, Westfield, IN or ... Develop, implement, and maintain incident management and escalation procedures to support service ...

New

Storage Solutions Inc

Technical Support Manager

Erlanger, KY · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Technical Support Manager Department: Automation Software Location: Erlanger, KY, Westfield, IN or ... Develop, implement, and maintain incident management and escalation procedures to support service ...

New

Dovel Technologies, Inc

$110 - $165/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Track technical dependencies across applications, cloud services, APIs, data exchanges, security ... Proactively manage implementation and transition risks, including workflow continuity, system-of ...

New

Floriano Search

Field Service Technician

Louisville, KY

$30 - $40/hr

  • Medical

  • Retirement

Technical, mechanical, and troubleshooting abilities to define and perform maintenance and repairs ... Manage and maintain inventory of parts and tools required for field service tasks. * Ensure ...

ManTech International

$120 - $150/hr

  • Medical

  • Life

  • Retirement

  • PTO

... service providers, vendors, and users to build relationships and achieve objectives Minimum ... Strong experience gathering, tracking, and managing technical requirements/workloads in a complex ...

New

Koitecc Solutions

$131 - $237/hr

  • Medical

  • Retirement

  • PTO

Leidos is seeking a Technical Product Manager to lead product strategy, roadmap development, and customer engagement for a secure Platform-as-a-Service (PaaS) solution supporting the U.S. Space Force ...

New

Omm IT Solutions

Technical Project Manager

Woodlawn, KY · On-site

$120 - $160/hr

... s Work Authorization Authorized to work in USA Background Check/Public Trust Clearance US Public ... Oversee code reviews, system architecture discussions, and technical risk assessments. * Manage ...

Monogram Health

$110 - $150/hr

  • Retirement

  • PTO

Under the supervision of the VP, of Data Engineering, the Technical Product Manager will bridge the ... services, including case and disease management, utilization management and review, and medication ...

New

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Kentucky

Technical Service Manager information

See Kentucky salary details

$54.3K

$102.1K

How much do technical service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical service manager in Kentucky is $98,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,700.00 and $101,200.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What are the most commonly searched types of Technical Service jobs in Kentucky?

The most popular types of Technical Service jobs in Kentucky are:

What cities in Kentucky are hiring for Technical Service Manager jobs?

Cities in Kentucky with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Customer Care Manager (Site Mgr)

Addverb Technologies Usa Inc

Louisville, KY

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Job Description

Designation: Customer Care Manager (Site Mgr)
Location: Louisville, KY (On-Site, Full Time, Exempt)
Reports To: Director - Customer Care
Qualifications and Skills

  • Bachelor’s degree or equivalent in Mechanical/Electrical/Mechatronics Engineering or similar
  • Minimum 5-7 years of experience in same or similar role with experience in managing/supervising direct reports.
  • Working knowledge of MS Office & Windows OS
  • Prior experience with Computerized Maintenance Management Systems (CMMS) is preferred.
  • Performance management, problem solving & analytical skills.
  • Troubleshooting & Root Cause Analysis experience.
  • Working knowledge of electrical & mechanical parts of automation systems.
  • Experience in robotics, warehouse automation including automated material handling systems, and logistics automation systems a distinct advantage.
  • Customer Centricity
  • Ability to work in demanding and stressful situations to meet customer demands.
  • Positive can-do mentality to always look for opportunities.
  • Hands on approach to actively working on site for setting the standards of technical support.
  • Strong verbal and written communication skills.
  • Team management and development experience.
  • Support After Sales & Customer Service Team & Stakeholder Management.
Purpose of Role

  • The scope of responsibilities will include, but not limited to, on-site support, remote support, technical service, warranty management, annual maintenance contracts, and spare parts management.
  • Provide focused leadership ensuring that customers receive best-in-class service.
  • Manage a team of Residential Service / Mobile Robotics / Controls Engineers & Techs, on-site at one of our biggest project sites for a prominent customer.
  • Collaborate with Director of Customer Care & VP of Projects to support the after-sales strategy for Addverb and implement the same through objectives (targets), policies and initiatives to increase revenue & profitability for Addverb and improve customer satisfaction and loyalty.
  • Develop and optimize support and service processes, tools, and systems. Also align with the internal team for regular audits of systems as per standards and needs to retain our ISO certification compliances.
  • Negotiate, finalize, renew, and monitor service contracts with customers and partners to ensure smooth operations of automation equipment deployed at the customers sites.
  • Build & manage customer relationships to capture feedback and improve customer satisfaction levels.
  • Collaborate with cross-functional teams such as supply chain, purchasing, design, production, quality, product development, projects etc. to resolve issues and improve product/service quality and customer satisfaction.
  • Manage the mechanism for timely escalation of open issues and resolve escalations on priority basis to ensure high customer morale and satisfaction.
  • Work closely with the global after-sales team to ensure proper support is provided to the client at all times.
  • Develop, train, and motivate the after-sales team to achieve business objectives and targets while creating an inclusive and beneficial work culture.
  • Ensure that all the above responsibilities are achieved with the relevant safety standards being applied in all situations.
  • Schedule preventive and breakdown maintenance, and document and track maintenance records in CMMS.
  • Manage customer spare parts and reorder parts as needed to maintain a minimal threshold of spare parts.
  • Provide system health evaluation and analyze performance against established KPI.
  • Data mining as needed to identify top maintenance issues that need the most attention.
  • Provide weekly and monthly reports to the customer and stake holders.
Your role will also require you to:

  • Have experience working in a mission-critical, on-call environment is desirable
  • Have the ability and willingness to lift, lower and carry objects up to 15-30lbs, work from heights, climb ladders, and in confined spaces
  • Travel ~10-20% only as needed
  • Hold a valid driver’s license and a decent driving record with a car is preferred
Job Type: Full-time
Pay: $120,000.00 - $140,000.00 per year
Benefits:
  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Health savings account
  • Life, LTD, AD&D insurance
  • Affluent Paid time off & Holidays
  • Professional development assistance
  • Relocation assistance