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Technical Service Manager Jobs in Kentucky (NOW HIRING)

JF Petroleum Group

Service Manager

Louisville, KY · On-site

The service manager shall assure employee technical proficiency is maintained through active monitoring of service quality & customer satisfaction, and through engagement with the Service Training ...

JF Group

Service Manager

Louisville, KY · On-site

The service manager shall assure employee technical proficiency is maintained through active monitoring of service quality & customer satisfaction, and through engagement with the Service Training ...

JF Group

Service Manager

Louisville, KY · On-site

The service manager shall assure employee technical proficiency is maintained through active monitoring of service quality & customer satisfaction, and through engagement with the Service Training ...

HomeTeam Pest Defense

Service Manager

Lexington, KY · On-site

$55K - $65K/yr

Orkin Service Manager If you're the best at sales, you have a place with the best in pests. When ... You understand the balance between technical acumen and soft skillslike empathy and integritythat ...

New

Orkin

Service Manager

Lexington, KY

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

Orkin LLC

Service Manager

Lexington, KY · On-site

$55K - $65K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills-like empathy and integrity-that ...

AEC

HVAC Controls Service Tech

Lexington, KY

$30 - $39.75/hr

Collaboration with Technical Service Manager to identify process and product issues. * Responsible for participating in AEC's EOS system. Includes but not limited to: * Always maintain company ...

AEC

HVAC Controls Service Tech

Lexington, KY

$60K - $120K/yr

Collaboration with Technical Service Manager to identify process and product issues. * Responsible for participating in AEC's EOS system. Includes but not limited to: * Always maintain company ...

AEC

HVAC Controls Service Tech

Lexington, KY · On-site

$30 - $39.75/hr

Collaboration with Technical Service Manager to identify process and product issues. * Responsible for participating in AEC's EOS system. Includes but not limited to: * Always maintain company ...

IMI

Customer Service Manager

Lawrenceburg, KY · On-site

... as well as manage all personnel. * Ensure customer service issues are addressed and take ... Ability to interpret a variety of technical instructions and deal with abstract and concrete ...

Huck's Market

Food Service Manager

Kuttawa, KY · On-site

Salaried Food Service Manager Job Purpose: Huck's Market, a leading convenience store, is dedicated ... technical development). Huck's is an equal opportunity employer. At Huck's we are committed to ...

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Technical Service Manager information

See Kentucky salary details

$54.3K

$102.1K

How much do technical service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical service manager in Kentucky is $98,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,700.00 and $101,200.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What are the most commonly searched types of Technical Service jobs in Kentucky?

The most popular types of Technical Service jobs in Kentucky are:

What cities in Kentucky are hiring for Technical Service Manager jobs?

Cities in Kentucky with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Quality - Technical Services Manager

Matalco, Inc.

Franklin, KY • On-site

$101K - $101K/yr

Full-time

Re-posted 21 days ago

Matalco rating

8.0

Company rating: 8.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Technical Services/Quality Manager
MATALCO (U.S.) - With five US Based Plants and one Canadian Plant we are North America's largest independent aluminum billet and slab provider, using recycled aluminum and state-of-the art technology in the manufacture of our products. We have an opportunity to join our Franklin, KY facility in a key leadership role. We seek results-driven, hands-on candidates for the position of Quality Manager. In this role you will drive our plant quality efforts, providing technical expertise to develop and improve cast house manufacturing processes. Through your expertise you will help us achieve maximum productivity and yield improvements in our process.
Key Responsibilities
  • Lead our technical service efforts in identifying and implementing opportunities for improved process control and end product quality and consistency.
  • Maintain ISO 9001 Certification and utilize methodologies to strengthen plant processes and management system including cross-functional corrective action development.
  • Develop, plan, and implement process or product improvement projects to reduce scrap rates and standardize DC casting process.
  • Identify and lead data driven process control and improvement projects, utilizing continuous improvement methodologies including but not limited to Lean Manufacturing, Six Sigma, and Theory of Constraints.
  • Analyze key metrics for trends and identify process improvement opportunities to ensure production and maintenance teams make continuous improvements.
  • Oversee data collection systems used for process monitoring and improvements.
  • Develop plant operations and technical employees' problem-solving skills and understanding of data analysis and process improvement.
  • Influence and coach Quality Technicians (direct reports) for personal and technical development.
  • Influence and coach production team on QMS and continuous improvement techniques.

Education Requirements
BS or MS in metallurgy, material science, mechanical engineering, or related field or equivalent experience preferred.
Desired Experience
  • Five years of manufacturing experience with at least two years of managing direct reports.
  • Subject matter expertise in process control and improvement techniques with a proven history of driving improvements.
  • Solid knowledge of the casting process and molten metal processes.
  • Good knowledge of ingot subsequent manufacturing and applications (e.g., rolling, extrusion, forging processes).
  • Six Sigma Green Belt/Six Sigma Black Belt/Lean Manufacturing.
  • Two to three years of experience managing quality project activities and initiatives in a manufacturing environment.
  • Strong analytical skills with knowledge of statistical data analysis.
  • Good understanding of QMS, ISO and applying customer requirements to process.
  • Proven skills in data acquisition, analysis, and report writing.
  • Effective communication and organizational skills, along with a proven ability to work as part of a team and simultaneously manage multiple tasks.

Working Conditions
Normal office environment 50% of the time; could be exposed to outside conditions year-round; low frequent exposure to molten metal at temperatures reaching 1300 degrees F; low frequent exposure to extreme ambient temperatures, depending on the season; low frequent exposure to overhead loads, loud noise, and dust. May travel up to 5% of the time.

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