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Technical Service Manager Jobs in Iowa (NOW HIRING)

Hy-Vee, Inc.

Service Manager

Altoona, IA · On-site

Service Manager Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Interview to obtain basic information, guide and direct people clearly, follow technical manuals ...

Bridgestone Americas, Inc.

Service Manager

Cedar Rapids, IA · On-site

$19.57 - $29.36/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc

Service Manager

Coralville, IA · On-site

$19.57 - $29.36/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Harris Golf Cars

Service Technician

Dubuque, IA · On-site

$24 - $28/hr

Read and interpret wiring diagrams, electrical schematics, and technical service manuals. * Test ... Service Manager Pay: $24.00-$28.00 per hour, plus a $500 bonus at 6 months and another $500 at 1 ...

Altorfer CAT

Service Manager, AG

West Branch, IA · On-site

Experienced, safety minded leader to manage the AG Service Department. Managing shop personnel ... Promote safety in the workplace and help lead technical and professional development. * Perform ...

Altorfer CAT

Service Manager, AG

West Branch, IA · On-site

Experienced, safety minded leader to manage the AG Service Department. Managing shop personnel ... Promote safety in the workplace and help lead technical and professional development. * Perform ...

Altorfer CAT

Service Manager, AG

West Branch, IA · On-site

Experienced, safety minded leader to manage the AG Service Department. Managing shop personnel ... Promote safety in the workplace and help lead technical and professional development. * Perform ...

Bridgestone

MVS/Service Manager

Whitten, IA

$19.57 - $29.36/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc

MVS/Service Manager

Whitten, IA · On-site

$19.57 - $29.36/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Iowa

Technical Service Manager information

See Iowa salary details

$58.7K

$110.4K

How much do technical service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for technical service manager in Iowa is $106,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,000.00 and $109,400.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities in Iowa are hiring for Technical Service Manager jobs?

Cities in Iowa with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $106,333 per year, or $51.1 per hour.

Service Manager

Altoona, IA • On-site

Hy-Vee, Inc.
Retail • 10K+ employees
Learn more about Hy-Vee, Inc.external

Full-time

Re-posted 22 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,677 frontline employees who took The Breakroom Quiz

Job description

Additional Considerations (if any):
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Service Manager
Department: General
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
The Service Manager keeps the store running smoothly by supervising and coordinating the activities of employees across all departments, ensuring customers receive prompt, friendly service at every turn. In this role, you'll lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.
If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we'd love to have you on our team.
What You'll Do
No two days are exactly the same, but here's what you can expect:
  • Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one
  • Lead by example and maintain positive employee relations, creating an atmosphere of friendliness, teamwork, and accountability throughout the store
  • Plan, prepare, and adjust work schedules, assign employees to specific duties, and follow up to ensure tasks are completed properly and on time
  • Supervise and coordinate activities of employees across all areas of the store in the Department Manager's absence, or perform the work necessary at all job levels
  • Ensure proper customer service throughout the store and address specific customer issues promptly and professionally
  • Train workers in store policies, department procedures, and job duties and provide ongoing education for employees on updated policies and procedures
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, or dismissals
  • Train and enforce safety procedures to provide a safe and healthy work environment; fill out customer accident forms and first reports of injury as needed
  • Order merchandise, verify deliveries, ensure quality, and report discrepancies between orders and received product
  • Determine the location of ad and promotional displays and ensure product quality and quantities meet customer and store demands
  • Compile, store, retrieve, and understand managerial data including sales, inventory reports, and ad and display projections
  • Review personnel records for completeness and accuracy and understand the basics of the payroll system
  • Handle cash registers and Western Union, money order, and hunting and fishing license transactions
  • Recommend cost reduction programs and additions, deletions, and shelf allocation of merchandise
  • Handle confidential information including pricing, sales reports, profit and loss reports, and employee wages with discretion
  • Adhere to all Hy-Vee policies and store guidelines
  • Report to work when scheduled and on time

Your Skills
  • Solve practical problems and interpret instructions across a variety of situations with limited standardization
  • Perform arithmetic calculations involving fractions, decimals, and percentages accurately
  • Interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees
  • Lead and develop a team while building a collaborative, customer-focused store culture

Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations, and eCommerce
Direct Reports: All positions except those listed above or as designated by the Store Director
Education and Experience
  • High school diploma or equivalent experience required
  • Two or more years of similar or related work experience preferred

Physical Requirements
  • Frequently stand and walk throughout a shift in sales, food service, or delivery areas
  • Where applicable to the role: ability to safely use sharp knives and blades for food preparation
  • Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
  • Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
  • Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment
This is a fast-paced role in a retail store environment where you will be active throughout the store. You will have exposure to dust, noise, and temperature extremes, with possible equipment movement hazards and occasional exposure to cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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