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Technical Service Manager Jobs in California (NOW HIRING)

MongoDB

Technical Services Engineer

Palo Alto, CA · On-site +1

Life in MongoDB Technical Services As part of MongoDB Support, you will work directly with our ... Experience managing large-scale databases * Experience with backup, restore, disaster recovery, and ...

Owen Companies

Service Manager

Fairfield, CA · On-site

Maintain up-to-date technical and product knowledge across the equipment line serviced. * Represent ... Experience managing a service department or team of technicians. Physical Requirements / Work ...

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Technical Service Manager information

See California salary details

$61.7K

$116K

How much do technical service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for technical service manager in California is $111,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,500.00 and $115,000.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.
What are the most commonly searched types of Technical Service jobs in California? The most popular types of Technical Service jobs in California are:
What cities in California are hiring for Technical Service Manager jobs? Cities in California with the most Technical Service Manager job openings:
Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $111,726 per year, or $53.7 per hour.

Regional Field Service Manager - West

Natus Medical Incorporated

San Jose, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.
Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support - and greater peace of mind.
Regional Field Service Manager - West
Location / Homebase: San Diego (must live within reasonable driving distance)
Territory: West Territory
Reports to: Service Director, North America
Direct reports: 3+, regional partner management
Travel: Very frequent and prolonged travel
Role summary
This is a working manager role: a senior Field Service Technician who also leads the West Territory service business. They are the Service Director's operational and commercial "reflection" in the territory-owning service quality, customer relationships, and growth outcomes while continuing to perform installations, calibrations, troubleshooting, and onsite repairs.
The role blends three accountabilities:
  1. World-class field service delivery (technical execution)
  2. Regional leadership (people, planning, standards, escalations)
  3. Commercial ownership (recurring revenue retention + new revenue growth)

Core responsibilities
1) Technical service delivery (hands-on)
  • Perform installations, calibration/verification, troubleshooting, and onsite repairs across the territory.
  • Execute preventive maintenance, upgrades, and corrective actions per service SOPs and quality requirements.
  • Maintain trunk stock, tools, and test equipment; ensure readiness and compliance.
  • Complete service records, calibration certificates/forms, and customer documentation with strong discipline.
  • Use CRM/service systems (e.g., Salesforce or equivalent) to log cases, work performed, parts, time, and customer communications.

2) Regional leadership
  • Own the region's service execution: coverage model, routing discipline, scheduling efficiency, and service readiness.
  • Serve as primary escalation owner for complex technical issues and customer escalations; drive structured resolution and closed-loop communication.
  • Establish and uphold regional standards for:
    • Service quality and documentation
    • Customer communications and professionalism
    • Tools, trunk stock, and process compliance
  • Recruit, onboard, coach, and develop field talent in the region as headcount scales:
    • Interviewing, selection, ramp plans, field accompaniment, skills assessments
    • Ongoing coaching cadence and performance management where required
  • Coordinate with Service Operations on technician scheduling, time off coverage, and territory continuity.

3) Commercial ownership (growth + retention)
  • Own customer relationships-especially key sites-building executive trust with clinical, biomedical, and administrative stakeholders.
  • Drive recurring revenue retention and expansion:
    • Service contract renewals support (in partnership with Sales/Inside Sales)
    • Calibration program adoption and multi-year calibration conversions
    • Proactive identification of at-risk accounts and recovery plans

  • Generate and progress growth opportunities by partnering tightly with Regional Sales Managers:
    • Joint account planning and site strategy
    • Lead identification from service interactions (needs discovery, quoting triggers)
    • Support commercial conversations with technical credibility (scope, timelines, risk)

  • Provide regional forecasting inputs (pipeline signals, renewals risk, service demand drivers) and communicate trends to the Service Director.

4) Continuous improvement & quality partnership
  • Identify recurring failure modes and systemic issues; translate field observations into structured feedback for Quality, Product, and Operations.
  • Participate in CAPA / complaint processes as needed; ensure regional adherence to quality system procedures.
  • Improve regional performance through simple operating mechanisms: dashboards, weekly priorities, and measurable action plans.

Required qualifications
  • 5+ years experience in field service / technical service for medical devices, diagnostics instrumentation, or comparable regulated equipment (installation + calibration + repair).
  • Demonstrated capability in bench-level and field-level troubleshooting (analog/digital electronics, electromechanical systems).
  • Strong comfort with Windows/PC-based systems; working knowledge of drivers, software installs, logs, and basic networking fundamentals.
  • Proven customer-facing maturity: calm under pressure, clear communicator, strong expectation-setting.
  • Demonstrated leadership behaviors (formal people management or clear "lead tech / team lead" ownership), including coaching and escalation handling.
  • Commercial instincts: able to identify opportunities, protect recurring revenue, and partner effectively with Sales.
  • Valid driver's license; ability to travel frequently and occasionally on short notice.

Education: Technical diploma/associate degree (Electronics, Biomedical Equipment Technology, Engineering Technology) or equivalent hands-on experience.
Preferred qualifications
  • Experience with audiology / hearing & balance diagnostics, neonatal/newborn care environments, or sensor-based diagnostic systems.
  • Familiarity with regulated documentation discipline and quality systems (controlled forms, traceability, audit readiness).
  • Experience contributing to territory planning, hiring, onboarding, performance reviews, or incentive/compensation input.

#LI-TL #INDNATUS
Pay Transparency Details: The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.
What We Offer!
• Medical Plans
• Wellness Program
• Dental & Vision Benefits
• EAP Services
• Legal Services
• 401(k)
• 4 weeks of PTO
• 2 Floating Holidays
• 7 Company Holidays
• HSAs (Employer HSA contribution available, dependent on plan selection.)
• Dependent Care FSA
• Disability Benefits,
• Life Insurance Benefits
• Tuition reimbursement and more!
Join Natus Sensory today. Confidence in every Sense.
Natus is an Equal Employment Opportunity Employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus' policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.

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