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Technical Service Manager Jobs in Poway, CA (NOW HIRING)

EPC Power Corporation

Technical Service Engineer

Poway, CA · On-site

$95K - $145K/yr

Provide technical support to the field team and customers, addressing and resolving complex ... Collaborate with cross-functional teams, including engineering, product management, and customer ...

EPC POWER CORP.

Technical Service Engineer

Poway, CA · On-site

$95K - $145K/yr

Provide technical support to the field team and customers, addressing and resolving complex ... Collaborate with cross-functional teams, including engineering, product management, and customer ...

EPC POWER CORP.

Technical Service Engineer

Poway, CA · On-site

$95K - $145K/yr

Provide technical support to the field team and customers, addressing and resolving complex ... Collaborate with cross-functional teams, including engineering, product management, and customer ...

IMAX

Specialist, Technical Services

Vista, CA · On-site

$26.50 - $35.75/hr

IMAX is seeking a Technical Services Specialist to provide critical technical support for IMAX ... Prepare and deliver service reports following customer visits * Track and manage replacement parts ...

Cesna Group

Medical Technical Support Engineer

San Diego, CA · On-site

$50K - $100K/yr

Coordinate and execute system delivery, installation, and technical service activities for medical ... Ability to manage multiple priorities effectively in a fast-paced environment. * -? Ability to work ...

Bridgestone

Service Manager

Santee, CA

$23.69 - $35.54/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc.

Service Manager

Santee, CA · On-site

$23.69 - $35.54/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc

Service Manager

Santee, CA · On-site

$23.69 - $35.54/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

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Technical Service Manager information

See Poway, CA salary details

$63.9K

$120.2K

How much do technical service manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for technical service manager in Poway, CA is $115,809.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,700.00 and $119,200.00 per year, depending on experience, location, and employer.

What is a Technical Service Manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a Technical Service Manager, and why are they important?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often require knowledge of technical systems, troubleshooting skills, and leadership abilities.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

What engineering jobs pay $500,000?

Engineering roles such as senior petroleum engineers, aerospace engineers, and engineering directors can earn $500,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. High-paying positions often require specialized skills, management experience, and work in industries like oil and gas, aerospace, or technology.

How much do technical support managers make in the US?

Technical Service Managers in the US typically earn an average salary ranging from $70,000 to $120,000 annually, depending on experience, industry, and location. They often oversee technical support teams, manage service delivery, and require strong technical and leadership skills.

What are some common challenges a Technical Service Manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What does a technical manager do?

A Technical Service Manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams, manage service delivery, and often require technical expertise, certifications, and strong communication skills to meet service standards and improve client satisfaction.
What cities near Poway, CA are hiring for Technical Service Manager jobs? Cities near Poway, CA with the most Technical Service Manager job openings:
Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Poway, CA as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $115,809 per year, or $55.7 per hour.

Technical Service Engineer

EPC Power Corporation

Poway, CA • On-site

$95K - $145K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

We are seeking a highly skilled and motivated Technical Support Engineer to join our team. The successful candidate will be responsible for supporting the field team and customers with technical issues or inquiries, generating internal and customer-facing technical documentation regarding our inverter-based products, and building out tooling for troubleshooting.
Requirements
Responsibilities
  • Provide technical support to the field team and customers, addressing and resolving complex technical issues or inquiries related to our inverter-based products.
  • Develop and maintain internal and customer-facing technical documentation, ensuring clarity and accuracy.
  • Design and build tooling for troubleshooting to enhance the efficiency and effectiveness of technical support.
  • Collaborate with cross-functional teams, including engineering, product management, and customer service, to ensure comprehensive support and documentation.
  • Conduct training sessions for the field team and customers to improve product knowledge and troubleshooting skills.
  • Monitor and analyze technical support metrics to identify areas for improvement and implement solutions.
  • Stay up-to-date with industry trends and advancements in inverter-based technology to provide informed support and documentation.
  • Ability to understand and comply with all customer and EPC Power safety policies.
  • Experience commissioning multi-MW energy projects
  • Experience with typical commercial and industrial electrical power (480Vac, 3p)
  • Strong problem-solving and troubleshooting skills
  • Ability to work well within a team and clearly communicate technical progress and challenges
  • Willing to travel up to 25% of the time

Desired Skills
  • Bachelor's degree in Electrical Engineering, Physics, Computer Science, or a related field, and more than 5 years of relevant work experience
  • Proven experience in technical support, preferably with inverter-based products.
  • Expert problem-solving skills and the ability to troubleshoot complex technical issues.
  • Proficiency with PSCAD or similar modeling software
  • Familiar with typical commercial and industrial cabinet wiring, documentation, wiring harnesses
  • Experience with NI/Labview, Python, MatLab/Simulink, and/or C programming languages
  • Experience with CANBus and Modbus Communication
  • Hands on lab skills, prototyping, testing, and cable harness fabrication
  • Must be familiar with typical lab equipment including oscilloscopes, multimeters, soldering
  • Excellent written and verbal communication skills, with the ability to create clear and concise technical documentation.
  • Proficiency in building and using troubleshooting tools.
  • Projects a professional image and strong business acumen during customer interactions
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong organizational skills and attention to detail.

Benefits
  • 401(k) with company matching
  • Medical, dental, and vision insurance
  • Disability and life insurance
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO)
  • Tuition reimbursement
  • Employee Incentive Program (EIP)

EPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary Description
$95,000-$145,000
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About EPC Power

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

11 - 50 Employees

Headquarters location

Poway, CA, US

Year founded

2010

Social media

Twitter

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