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Technical Service Assistant Jobs in Atlanta, GA (NOW HIRING)

Sciton

Field Service Engineer - Atlanta

Decatur, GA · On-site

$100K - $110K/yr

Ability to manage and assist in the shipment of service parts to customer sites. * Collaborate with colleagues to establish, maintain, and update technical support processes providing responses ...

Sciton

Field Service Engineer - Atlanta

Atlanta, GA · On-site

$100K - $110K/yr

Ability to manage and assist in the shipment of service parts to customer sites. * Collaborate with colleagues to establish, maintain, and update technical support processes providing responses ...

LexisNexis

Technical Support Analyst I

Alpharetta, GA · On-site

$40K - $67K/yr

Provide high-quality technical and customer support to internal and external customers via phone ... services * Assist customers with product installation, user interface functionality, and site ...

RELX

Technical Support Analyst I

Alpharetta, GA

$40K - $67K/yr

... services * Assist customers with product installation, user interface functionality, and site ... Provide login, search, usability, and technical support across multiple platforms * Perform basic ...

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All JobsTechnical Service JobsTechnical Service Assistant JobsTechnical Service Assistant Jobs in Atlanta, GA

Technical Service Assistant information

See Atlanta, GA salary details

$18.3K

$42.6K

$73.6K

How much do technical service assistant jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical service assistant in Atlanta, GA is $42,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $42,300.00 per year, depending on experience, location, and employer.

What is the difference between Technical Service Assistant vs Customer Service Representative?

AspectTechnical Service AssistantCustomer Service Representative
Required CredentialsTechnical certifications or training, sometimes associate degreesHigh school diploma or equivalent, customer service training
Work EnvironmentTechnical support centers, on-site service, or client locationsCall centers, retail, or office settings
Employer & Industry UsageManufacturing, IT, electronics, and technical support sectorsRetail, telecommunications, banking, and service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product supportCustomer interaction, problem resolution, communication skills

The Technical Service Assistant typically focuses on technical troubleshooting, product support, and requires relevant certifications or technical training. In contrast, a Customer Service Representative emphasizes communication, customer interaction, and problem resolution in more general service settings. Both roles are essential in their industries but serve different functions based on technical expertise versus customer communication skills.

What does a technical service assistant do?

A technical service assistant provides technical support and troubleshooting for customers or internal teams, often assisting with equipment, software, or systems. They may perform diagnostics, maintain documentation, and use tools like remote access software, requiring good communication skills and technical knowledge. The role often involves working in a service environment with a focus on resolving technical issues efficiently.

What are the most commonly searched types of Technical Service jobs in Atlanta, GA?

The most popular types of Technical Service jobs in Atlanta, GA are:

Technical Service Assistant jobs near you

Specialty Technical Assistant/Jr. Underwriting Assistant

Westfield

Alpharetta, GA

$35K - $41K/yr

Full-time

Re-posted 14 days ago

Westfield Insurance rating

8.7

Company rating: 8.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

70th of 311 rated insurance

Job description

Experienced Technical Assistant/Jr. Underwriting Assistant supporting Westfield Specialty Insurance's growing E&S Casualty Team.

  • Bachelor's degree or relevant work experience required.

  • Proficient in MS Office, with exceptional skills in Microsoft Excel. ImageRight experience a plus.

  • Ability to work onsite in our Alpharetta Office 4 days per week.  (1 day work from home)

  • Review and analyze incoming transactions and related information for completeness accuracy and quality.

  • Excess Casualty new business submissions, renewal submissions and endorsements processing including rating, policy construction and assembly in a timely and accurate manner.

  • Regularly reviews and adheres to department processing guidelines and procedures to ensure accuracy including recommended changes/enhancements.

  • Manage underwriting relationships with timely responses relative to service inquiries.

  • Maintain all correspondence activity with internal and external customers including daily diaries on pending transactions.

  • Compliance with state rules and regulations relative to cancellations and reinstatements.

  • Gathering and analyze underwriting information including experience reports, final audits, loss control reports, financial reports, loss runs, MVRs, and FEINs.

  • Ability to manage internal report updates based on manager discretion.

  • Participates in peer review and quality control for team(s) as needed.

  • Special projects, including participation of Home Office projects, as needed.

Knowledge, Skills & Competencies

  • Understanding of the Excess Casualty Product.

  • Strong desk management, written and verbal communication skills.

  • Strong comfort level with developing rapport with business partners, underwriters, agents and co-workers by phone, email or in person.

  • Ability to prioritize competing demands and requests to complete work within required time constraints with a high volume of work.

  • Demonstrate strong analytical skills and mathematical aptitude.

  • Proficiency in using online reference manuals and multiple electronic systems.

  • The ability to work in a team environment and handle multiple deadlines with ease.

  • Self-starter that is energized by independent learning and research.

  • Review and provide feedback on quality review of other team members to management based on required checklist.

What Westfield Insurance employees say

Pay

Benefits

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