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Technical Representative Jobs in Tennessee (NOW HIRING)

Bobrick

Senior Manufacturing Engineer

Jackson, TN · On-site

$79K - $108K/yr

Serve as Manufacturing's Technical Representative on multidisciplinary project teams. * Develop and maintain reporting tools and systems (reports, trackers, databases, charts/graphs) for safety ...

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Technical Representative information

See Tennessee salary details

$13

$23

$40

How much do technical representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical representative in Tennessee is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Representative vs Customer Service Technician?

AspectTechnical RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, associate or bachelor’s degree in related fieldHigh school diploma or equivalent, technical training often preferred
Work environmentFieldwork, client sites, or office settingsService centers, client locations, or remote
Employer and industry usageManufacturing, technology, telecommunicationsElectronics, appliances, technical support
Common search intentTechnical skills, product knowledge, troubleshootingCustomer support, issue resolution, product assistance

The main difference is that Technical Representatives typically have more technical certifications and focus on troubleshooting, installation, and technical support in various industries. Customer Service Technicians often handle customer inquiries and basic repairs. Both roles require technical knowledge but differ in scope and environment.

What are some common challenges technical representatives face when supporting customers, and how can these be managed effectively?

Technical Representatives often encounter challenges such as translating complex technical information into clear, understandable language for customers, and managing high volumes of support requests while maintaining quality service. Successfully addressing these challenges requires strong communication skills, adaptability, and effective time management. Building a deep understanding of the company’s products, staying up-to-date with updates, and collaborating closely with engineering or product teams can help Technical Representatives provide accurate solutions and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical representative?

To thrive as a Technical Representative, you need a solid understanding of product knowledge, troubleshooting, and customer service, often supported by a degree or certification in a relevant technical field. Familiarity with CRM systems, ticketing software, and diagnostic tools is typically required. Strong communication skills, patience, and problem-solving abilities help build trust and effectively resolve client issues. These skills are crucial for delivering technical solutions efficiently while maintaining customer satisfaction and loyalty.

What is a technical representative?

Technical Representatives are professionals who serve as the bridge between a company and its customers, providing expert knowledge about products or services. They assist customers by troubleshooting issues, offering technical support, and explaining complex products or systems in an understandable way. Technical Representatives often work in industries such as manufacturing, IT, or engineering, and may also provide training or feedback to improve products. Their main goal is to ensure customer satisfaction by resolving technical concerns efficiently and effectively.
What cities in Tennessee are hiring for Technical Representative jobs? Cities in Tennessee with the most Technical Representative job openings:
Technical Representative jobs near you
Infographic showing various Technical Representative job openings in Tennessee as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Emergency Technical/Customer Service Representative

Helpware Inc

Nashville, TN • On-site

$16/hr

Contractor

Re-posted 13 days ago

Job description

Who We Are Looking For
When disasters strike, every moment matters.
We are seeking empathetic, customer-focused Technical Support Representatives for a U.S.-based Disaster Response Program. You will be the first point of contact for individuals needing urgent assistance during natural or man-made emergencies, severe weather events, and recovery efforts.
This role blends compassionate customer service with basic technical troubleshooting. You will handle inbound calls, navigate systems, document interactions, and guide individuals to the support and information they need.
We're looking for calm, clear communicators who stay composed under pressure and are driven by a genuine desire to help others in critical situations.
What You'll Do
  • Serve as the first point of contact for customers seeking support related to disaster response and recovery services.
  • Handle inbound calls while delivering exceptional customer service and demonstrating empathy, patience, and professionalism.
  • Assist customers with navigating online platforms, applications, and support systems.
  • Troubleshoot basic technical and account-related issues using available tools, knowledge bases, and FAQs.
  • Manage help desk software and ticketing systems.
  • Accurately document customer interactions, resolutions, and follow-up actions.
  • Research customer inquiries using internal resources and documentation.
  • Provide information regarding programs, services, and available support options.
  • Escalate complex technical issues or sensitive situations to Tier 2 Support when appropriate.
  • Stay current on operational updates, process changes, and disaster response procedures.
  • Support increased service demands during disaster activations and emergency response periods.
  • May be placed on an on-call schedule during active disaster events and emergency response periods.
  • Must be able to respond promptly when operational support is needed.

What We're Looking For
Education & Experience
  • High School Diploma or equivalent required
  • Additional education or training in a technical or related field is an advantage
  • Minimum of 1 year experience in customer service, technical support, help desk, call center, or similar roles
  • Prior experience handling inbound customer calls is preferred
  • Experience supporting customers in urgent, high-pressure, or crisis-related situations is an advantage
  • Strong proficiency in web-based applications and standard computer systems is required

Soft Skills (Critical for Response Operations)
  • Strong commitment to service during urgent and high-impact situations
  • High level of empathy, patience, and active listening, especially during distressing interactions
  • Ability to remain calm, focused, and professional in fast-moving and high-stress environments
  • Strong critical thinking and rapid problem-solving skills under pressure
  • Highly organized with the ability to prioritize tasks in shifting and time-sensitive conditions
  • Excellent verbal and written communication skills
  • Adaptable, resilient, and able to perform effectively in evolving operational demands

Hard Skills
  • Strong basic computer navigation and troubleshooting ability
  • Experience using CRM systems, ticketing platforms, or customer support tools
  • Ability to efficiently manage multiple systems during active response periods
  • Capable of explaining technical or procedural information clearly to non-technical users
  • Familiarity with knowledge base articles, emergency procedures, FAQs, and support documentation

Work Setup & Expectations
  • May require availability during evenings, weekends, holidays, and extended hours during disaster activations.
  • Must have a reliable internet connection and suitable remote workspace.
  • Bring-Your-Own-Device (BYOD) setup applies; personal devices may be used during deployments and activations.
  • Must be willing to work U.S. East Coast schedules.
  • Must be available for on-call disaster response support.
  • Flexibility, reliability, and responsiveness are required due to the nature of emergency work.

Where This Role Is Based
Applicants must reside in one of the following approved hiring areas:
  • Atlanta or Augusta, Georgia
  • Raleigh or Greensboro, North Carolina
  • Nashville, Tennessee

Applications from individuals residing outside these locations or outside the United States will not be considered for this opportunity. These restrictions apply to this opportunity only. You may qualify for other Helpware openings.
Additional Opportunities for Employment
Because this role is activation-based, candidates with other jobs may still be considered. This opportunity may be a good fit for those seeking additional income, as long as they can complete required training and remain available during disaster response activations and peak operational periods.
Why Join This Program?
Make a meaningful impact by supporting individuals and communities during critical times. This role is ideal for professionals who enjoy helping others, thrive in dynamic environments, and want to develop skills in customer support, crisis communication, and technical troubleshooting while contributing to a mission-driven team.

Apply