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Technical Representative Jobs in Rhode Island (NOW HIRING)

Manufacturing Company

Customer Service Rep

Warwick, RI · On-site

$20 - $22/hr

About the job Customer Service Rep This position is for a Customer Service Representative who acts ... Technical Skills: You must be proficient with Microsoft Office applications (Word, Excel, Outlook)

Snap-on Inc

Outside Sales Representative

Providence, RI · On-site

$75K - $120K/yr

Strong technical abilities and familiarity with automotive service equipment are preferred ... and positive representation of the Snap-on brand * Commitment to the sales of premium undercar ...

Snap-on Inc

Outside Sales Representative

Providence, RI · On-site

$75K - $120K/yr

Strong technical abilities and familiarity with automotive service equipment are preferred ... and positive representation of the Snap-on brand * Commitment to the sales of premium undercar ...

Snap-on Inc

Outside Sales Representative

Providence, RI · On-site

$75K - $120K/yr

Strong technical abilities and familiarity with automotive service equipment are preferred ... and positive representation of the Snap-on brand * Commitment to the sales of premium undercar ...

Midas

Customer Service Representative

Middletown, RI · On-site

$18 - $20/hr

Responsibilities As a Midas Customer Service Representative, you will be performing the following ... Whether you're interested in advancing your technical skills, expanding your knowledge of ...

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Showing results 41-60

All JobsTechnical Representative JobsTechnical Representative Jobs in Rhode Island

Technical Representative information

See Rhode Island salary details

$14

$25

$44

How much do technical representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical representative in Rhode Island is $25.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $30.62 per hour, depending on experience, location, and employer.

What is the difference between Technical Representative vs Customer Service Technician?

AspectTechnical RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, associate or bachelor’s degree in related fieldHigh school diploma or equivalent, technical training often preferred
Work environmentFieldwork, client sites, or office settingsService centers, client locations, or remote
Employer and industry usageManufacturing, technology, telecommunicationsElectronics, appliances, technical support
Common search intentTechnical skills, product knowledge, troubleshootingCustomer support, issue resolution, product assistance

The main difference is that Technical Representatives typically have more technical certifications and focus on troubleshooting, installation, and technical support in various industries. Customer Service Technicians often handle customer inquiries and basic repairs. Both roles require technical knowledge but differ in scope and environment.

What are some common challenges technical representatives face when supporting customers, and how can these be managed effectively?

Technical Representatives often encounter challenges such as translating complex technical information into clear, understandable language for customers, and managing high volumes of support requests while maintaining quality service. Successfully addressing these challenges requires strong communication skills, adaptability, and effective time management. Building a deep understanding of the company’s products, staying up-to-date with updates, and collaborating closely with engineering or product teams can help Technical Representatives provide accurate solutions and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical representative?

To thrive as a Technical Representative, you need a solid understanding of product knowledge, troubleshooting, and customer service, often supported by a degree or certification in a relevant technical field. Familiarity with CRM systems, ticketing software, and diagnostic tools is typically required. Strong communication skills, patience, and problem-solving abilities help build trust and effectively resolve client issues. These skills are crucial for delivering technical solutions efficiently while maintaining customer satisfaction and loyalty.

What is a technical representative?

Technical Representatives are professionals who serve as the bridge between a company and its customers, providing expert knowledge about products or services. They assist customers by troubleshooting issues, offering technical support, and explaining complex products or systems in an understandable way. Technical Representatives often work in industries such as manufacturing, IT, or engineering, and may also provide training or feedback to improve products. Their main goal is to ensure customer satisfaction by resolving technical concerns efficiently and effectively.
What cities in Rhode Island are hiring for Technical Representative jobs? Cities in Rhode Island with the most Technical Representative job openings:
Technical Representative jobs near you
Infographic showing various Technical Representative job openings in Rhode Island as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,613 per year, or $25.8 per hour.

Customer Service Rep

Manufacturing Company

Warwick, RI • On-site

$20 - $22/hr

Other

Medical

Re-posted 8 days ago

Job description

About the job Customer Service Rep
This position is for a Customer Service Representative who acts as a crucial point of contact for clients. You'll handle customer inquiries, process orders, and troubleshoot issues to ensure a smooth and positive experience. This role requires close collaboration with both the sales team and the production department to guarantee timely delivery of products.
What's in it for You?

  • Competitive Pay: This position offers a pay range of $20-$22 per hour. Your exact compensation will be determined by your education, experience, and certifications.
  • Full Benefits: We provide a comprehensive benefits package that includes health insurance.
  • Bonus Opportunity: You will be eligible for an incentive recognition bonus.
  • Consistent Schedule: This is a full-time, 1st shift position.
  • Impactful Role: Your work directly contributes to customer satisfaction and the company's success by ensuring that orders are processed correctly and on time.
  • Collaborative Environment: You'll be a key member of the Customer Support team, working closely with various departments to solve problems and improve processes.
Your Responsibilities include:
  • Serve as the main point of contact for customers, addressing inquiries, resolving issues, and providing timely updates on order status, pricing, and shipping.
  • Process and manage customer orders, including new entries, changes, and returns, using the SAP system.
  • Collaborate with the outside sales team and project managers to meet and exceed customer service expectations.
  • Work closely with the Production Planning department to ensure that customer delivery deadlines are met and expedited orders are handled properly.
  • Maintain accurate customer information and part numbers within the SAP system.
  • Provide support to the Accounting department regarding late payments to prevent credit holds and shipment delays.
Skills and Qualifications
  • Experience: A minimum of two to three years of progressively responsible customer support experience, preferably in a manufacturing environment.
  • Education: A High School Diploma or GED is required. An Associates Degree in Business Administration or a related field is a plus.
  • Communication: Exceptional written and verbal communication skills in English are essential. The ability to speak Spanish is a plus.
  • Technical Skills: You must be proficient with Microsoft Office applications (Word, Excel, Outlook). Experience with the SAP system is a plus.
  • Problem-Solving: You must be detail-oriented with strong problem-solving and multi-tasking abilities to thrive in a fast-paced environment.
  • Interpersonal Skills: You must have the ability to handle difficult situations professionally and tactfully, while working effectively with both internal and external stakeholders.

Take the Next Step. Are you ready to use your skills to make a real impact with a growing company? APPLY TODAY and start your new career with us!
We are an Equal Employment Opportunity Employer and do not discriminate based on age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status, or other statuses protected by law.

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