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Technical Representative Jobs in Rhode Island (NOW HIRING)

Apex Systems

Call Center Representative

Lincoln, RI · On-site

$15 - $18.75/hr

Technical Support Representative Position Summary: Support Technicians provide technical support at the first stage level and assists other team members as necessary. Duties: Provide call center ...

EnerSys

Field Service Representative

Adamsville, RI

$85K - $128K/yr

Represent Rebel in a professional manner ensuring the proper use of our products. * Support ... Provide technical feedback on products and any potential advancements. * Collect customer feedback ...

Sharecare

Lead Customer Service Rep

Providence, RI · On-site

Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.?? * Being a reliable point of contact for members by ...

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All JobsTechnical Representative JobsTechnical Representative Jobs in Rhode Island

Technical Representative information

See Rhode Island salary details

$14

$25

$44

How much do technical representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical representative in Rhode Island is $25.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $30.62 per hour, depending on experience, location, and employer.

What is the difference between Technical Representative vs Customer Service Technician?

AspectTechnical RepresentativeCustomer Service Technician
Required credentialsTechnical certifications, associate or bachelor’s degree in related fieldHigh school diploma or equivalent, technical training often preferred
Work environmentFieldwork, client sites, or office settingsService centers, client locations, or remote
Employer and industry usageManufacturing, technology, telecommunicationsElectronics, appliances, technical support
Common search intentTechnical skills, product knowledge, troubleshootingCustomer support, issue resolution, product assistance

The main difference is that Technical Representatives typically have more technical certifications and focus on troubleshooting, installation, and technical support in various industries. Customer Service Technicians often handle customer inquiries and basic repairs. Both roles require technical knowledge but differ in scope and environment.

What are some common challenges technical representatives face when supporting customers, and how can these be managed effectively?

Technical Representatives often encounter challenges such as translating complex technical information into clear, understandable language for customers, and managing high volumes of support requests while maintaining quality service. Successfully addressing these challenges requires strong communication skills, adaptability, and effective time management. Building a deep understanding of the company’s products, staying up-to-date with updates, and collaborating closely with engineering or product teams can help Technical Representatives provide accurate solutions and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical representative?

To thrive as a Technical Representative, you need a solid understanding of product knowledge, troubleshooting, and customer service, often supported by a degree or certification in a relevant technical field. Familiarity with CRM systems, ticketing software, and diagnostic tools is typically required. Strong communication skills, patience, and problem-solving abilities help build trust and effectively resolve client issues. These skills are crucial for delivering technical solutions efficiently while maintaining customer satisfaction and loyalty.

What is a technical representative?

Technical Representatives are professionals who serve as the bridge between a company and its customers, providing expert knowledge about products or services. They assist customers by troubleshooting issues, offering technical support, and explaining complex products or systems in an understandable way. Technical Representatives often work in industries such as manufacturing, IT, or engineering, and may also provide training or feedback to improve products. Their main goal is to ensure customer satisfaction by resolving technical concerns efficiently and effectively.
What cities in Rhode Island are hiring for Technical Representative jobs? Cities in Rhode Island with the most Technical Representative job openings:
Technical Representative jobs near you
Infographic showing various Technical Representative job openings in Rhode Island as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,613 per year, or $25.8 per hour.

Senior Technical Representative (Program Manager) with Security Clearance

People, Technology and Processes LLC

Newport, RI • On-site

Other

Re-posted 22 days ago

Job description

Position title : Senior Technical Representative (Program Manager) Location : Newport, Rhode Island Clearance required : Secret Scope: Manages overall contractor effort for Property Accountability Services (PAS) at NUWCDIVNPT warehouse facilities. Serves as primary point of contact with the Contracting Officer's Representative (COR). Provides supervision and guidance to Logisticians, Supply Technicians, Material Coordinators, Warehouse Specialists, Shipping/Receiving Clerks, and Material Handling Laborers supporting SUBSAFE/LEVEL I/DSS-SOC material operations. Responsibilities include (but are not limited to): * Contract Management * Manage daily execution of all PWS task areas (4.1-4.8). * Serve as primary POC with COR; maintain open communication with Government leads. * Authority to independently commit company resources. * Ensure contract compliance and performance standards are met. * Personnel Management * Assign and adjust personnel to meet workload requirements. * Conduct performance evaluations and provide feedback. * Ensure all personnel complete required training (Mandatory and Limited Audience) including NAVSEA SUBSAFE awareness training. * Coordinate Controlled Material Handler (CMH) and Craftsmen qualification processes with Government. * Quality & Documentation * Review and approve contractor-generated documentation for accuracy and completeness. * Ensure proper completion of KSDs, WMFs, chain of custody forms, and discrepancy reports. * Monitor Monthly Status Reports (MSR) preparation and submission. * Operations Oversight * Resolve day-to-day operational problems. * Conduct periodic inspections of contractor operations. * Ensure warehouse safety and compliance with OSHA requirements. * Identify process improvements and implement corrective actions. * Support quarterly summary reports with lessons learned and recommendations. * Transition Support * Develop and execute Phase-In and Phase-Out Transition Plans. * Ensure orderly transition of all services, documentation, and Government property. Qualifications Qualifications: * Five (5) or more years in a related field. * A four-year (4) degree in a business, logistics, or related field. * Offerors may substitute Eight (8) or more years of experience in a related field for this "desired" education. Desired Qualifications/Experience: * Navy ERP/SAP warehouse management experience. * DoD contract management experience. * SUBSAFE/LEVEL I/DSS-SOC program familiarity. * MILSTRIP, NAVSEA Warehouse Process Guide knowledge. * Experience with Government property accountability.

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