Technical Infrastructure Program Manager Jobs in Eau Claire, WI

Information Technology - Impacting Lives

At NewYork-Presbyterian Hospital, Information Technology is at the forefront of our patient experience. As one of the top hospitals in the Nation (U.S. News & World Report), we are committed to excellence in patient care, research, education and community service. Innovative technology, such as telehealth, remote patient monitoring and robotics, drive our initiatives addressing large-scale challenges that will yield better outcomes for patients and their families. Join our team to develop your career while creating solutions and services that will improve the health and well-being of the communities we serve. Start your journey with us today!.

Senior Technical Architect Information Technology - Epic Patient Access

The Senior Technical Architect Information Technology serves as a senior technical expert responsible for leading the design, build, optimization, and delivery of Epic Patient Access and Experience solutions across NewYork-Presbyterian's enterprise environment. Provides deep application expertise ensuring that registration, scheduling, and patient movement operate reliably and efficiently across various contexts. Translates operational and clinical needs into scalable Epic configurations balancing hands-on build with strong collaboration and communication skills. Translates clinical content UI/UX design within Epic, developing intuitive strategies, decision support and guided scheduling workflows that enhance scheduling efficiency and drive a more seamless patient experience. Defines build standards, promotes best practices, and ensures a consistent, high-quality configuration across sites and teams. Trusted by clinical, administrative, and technical stakeholders, the role plays a key part in improving access, enhancing operational throughput, and supporting NYP's digital strategy. Collaborates with enterprise technology teams and affiliated institutions ensures coordinated, high-performance EHR systems that meet organizational and patient needs.

Essential Job Duties

• Applies comprehensive technical knowledge to assigned system(s), and provides technical informational support to Information Services staff as well as end users. Provides consultation on projects and is considered to be a technical expert for assigned system(s).
• Researches, plans, and designs interfaces between a wide variety of systems to support clinical and business needs of the Hospital and Physician Organizations. Works with other members of the team to inform on the prioritization and delivery dates. Develops, tests, documents, and implements changes and enhancements to existing interfaces, support scripts, or other changes to the interface engine environment.
• Participate in key user committees to identify business requirements and recommend solutions which conform to organizational goals and regulatory guidelines.
• Provides business related and technical design guidance to other IS staff in the development and support of other IS systems. Provide technical assistance to other staff members. If Clinical oversees the technical design implementation, analysis, and modifications of new/existing, programs and systems to support the clinical, corporate and technical operations across all facilities.
• Develop, implement and oversee the advanced technical activities for the most complex Information Services initiatives. Provides technical support to Information Services staff as well as end users. Provide project leadership with the implementation of new applications and systems.
• Creates and maintains accurate and current documentation regarding application(s) supported by the team. Participates in the maintenance of training materials and disseminates materials to users. Reviews documentation and training materials prepared by fellow Analysts.
• Design a highly maintainable and scalable software architecture that can support rapid changes in a high-quality fashion. Develop technical design documents to describe and support justification of the chosen architecture and proposed implementation.
• Monitors system performance and response times. Recommends performance improvements, and provide reports to users and management as required.
• Acts as visionary and strategist for solution product area. Develops and executes solution strategies that support product growth and agility.
• Assists in the day to day oversight and management of the team as needed.
• Surveys market landscape for solution insights, direction, vendors, and methods.
• Provides mentoring, training and other resources to fellow analysts, as well as, maintains a favorable work environment for all team members and clients. Oversees the instruction, direction and inspection of assignments for fellow Analysts.
• Ability to support product delivery from concept inception to operational support. Ability to provide quality, procedural, systematic management.
• Interfaces and coordinates tasks with internal and external technical resources. Collaborates with Project Managers and technical directors to provision estimates, develop overall implementation solution plan, and serve as a lead as required, to implement the installation, customization, and integration efforts.
• Maintains current knowledge of field. Keeps abreast of emerging technological advancements of computerization and automation.
• Performs other special projects and duties as assigned.

Preferred Criteria

• Degree or major in Computer Science
• Previous work experience at Epic Systems
• Epic Cadence, Prelude, Referrals, Grand Central, Welcome, MyChart, or Cheers Certification
• ITIL Certification
• PMP Certification
• Operating Systems: Mac OS; Microsoft Windows Client OS; Microsoft Windows Server OS; UNIX, and LINUX, DOS, NT
• Database: SQL Server; Oracle; Database design and development; ETL (SSIS) Package Development
• Programming Languages: Microsoft .NET Development; SQL; Scripting in PowerShell, VBScripts, JavaScript - including jQuery, AngularJS, and other javascript frameworks; C#; C ++; Java; Python; Ruby, Visual Basic, Assembly language,UNIX shell script, Perl, COBOL
• Applications: Clinical Applications (Cardiology, Radiology, Lab, Pharmacy); EHR systems (Allscripts, Cerner, EPIC); Crystal; SSRS
• Experience with mobile application development with Apple's iOS or Google's Android platform or Windows platform.
• Experience in web-based, client-server and three-tier architectures is a benefit
• Proficiency in industry-standard tools like Figma, Sketch, Adobe XD, Protopie, and Tableau/other visualization tools
• Statistical Application Fluency (SAS, SPSS, Python ML, Scala, Spark ML, etc)
• Big Data Tools (MapReduce, Hadoop, Cloudera, IBM Big Insights, Hortonworks or Map)

Required Criteria

• Bachelor's Degree or equivalent experience
• Epic Module Certification obtained within six months of employment
• Seven or more years of previous work related experience
• Ability to work within a team environment
• Excellent analytical and problem solving skills
• Strong communication, collaboration and documentation skills
• Strong initiative and organization skills
• Strong customer services skills
• Implementation, User Acceptance Testing, and Training skills
• Healthcare Industry Knowledge and Operations

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.