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Technical Implementation Manager Jobs in Newark, DE

Parsons

Technical Lead

Aberdeen, MD · On-site

$112K - $196K/yr

... technical effort ... Manages program and project implementation and makes significant contributions to department goals ...

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Technical Implementation Manager information

See Newark, DE salary details

$38.1K

$101.2K

$164.2K

How much do technical implementation manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical implementation manager in Newark, DE is $101,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,800.00 and $118,300.00 per year, depending on experience, location, and employer.

What is a technical implementation manager?

A Technical Implementation Manager oversees the deployment and integration of technology solutions for clients or internal teams. They collaborate with stakeholders to understand requirements, manage project timelines, and ensure successful implementation. This role involves coordinating technical teams, troubleshooting issues, and optimizing system performance. Strong communication, project management, and problem-solving skills are essential.

What are the key skills and qualifications needed to thrive as a technical implementation manager?

To thrive as a Technical Implementation Manager, you need a strong background in project management, technical solution deployment, and systems integration, typically supported by a degree in computer science or a related field. Familiarity with tools like Jira, Salesforce, various ERP systems, and certifications such as PMP or Agile Scrum are often required. Exceptional problem-solving skills, effective communication, and the ability to manage cross-functional teams set top performers apart. These competencies are crucial for ensuring successful technical implementations that meet client needs and organizational goals.

What are the main challenges technical implementation managers usually face in their role?

Technical Implementation Managers often face challenges such as managing tight project timelines, coordinating between diverse technical and non-technical stakeholders, and handling unexpected technical issues during deployment. Navigating shifting client requirements and aligning them with existing system capabilities is common. Success in the role frequently depends on the ability to balance technical complexity with clear communication, all while ensuring projects are delivered on time and within scope. These challenges make the role dynamic and engaging, requiring adaptability and strong organizational skills.

What are popular job titles related to Technical Implementation Manager jobs in Newark, DE?

For Technical Implementation Manager jobs in Newark, DE, the most frequently searched job titles are:

What job categories do people searching Technical Implementation Manager jobs in Newark, DE look for?

The top searched job categories for Technical Implementation Manager jobs in Newark, DE are:

Technical Implementation Manager jobs near you
Infographic showing various Technical Implementation Manager job openings in Newark, DE as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $101,204 per year, or $48.7 per hour.

IT Help Desk Support Specialist - Tier II

A&T Systems

Aberdeen Proving Ground, MD • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The IT Help Desk Support Specialist - Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG), MD. The Tier II Specialist resolves technical issues escalated from Tier I support and ensures reliable, secure, and compliant IT operations in accordance with Department of Defense (DoD), Army regulations, and contract requirements. The position supports mission readiness by maintaining operational continuity across end-user systems and services.

Requirements

Required Qualifications

  • Experience troubleshooting Windows operating systems and standard enterprise software applications.
  • Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and Active Directory.
  • Experience supporting enterprise-level IT environments.
  • DoD 8570/8140 compliant certification (e.g., Security+, A+, Network+, or equivalent).
  • Ability to obtain and maintain required security clearance.

• Meet DoD Cyber Workforce Framework (DCWF) Code 411 requirements

Desired Qualifications

• Minimum three (3) years of experience in IT support or help desk operations.

  • Experience supporting Department of Defense (DoD) or Army installations.
  • Familiarity with IT service management (ITIL) principles.
  • Experience with remote support tools and ticketing systems.
  • Exposure to virtualization or cloud-based environments.

Performance Expectations

The IT Help Desk Support Specialist - Tier II is expected to resolve escalated technical issues efficiently; maintain accurate service documentation; ensure compliance with cybersecurity and contractual requirements; provide responsive customer service; and contribute to reliable, mission-ready IT services at APG under the IMCS IV contract.

Primary Responsibilities

  • Troubleshoot and resolve hardware, software, operating system, and network connectivity issues escalated from Tier I.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
  • Provide support for enterprise applications, email systems, collaboration platforms, and authentication services.
  • Perform account management tasks including password resets, group membership updates, and access troubleshooting.
  • Escalate unresolved or complex issues to support or appropriate technical teams.
  • Assist with system imaging, deployments, upgrades, and technical refresh initiatives.

Cybersecurity & Compliance

  • Ensure compliance with DoD cybersecurity policies and Army security requirements.
  • Apply security patches and updates in accordance with established procedures.
  • Assist with implementation of DISA Security Technical Implementation Guides (STIGs).
  • Identify and report potential security incidents in accordance with incident response protocols.
  • Maintain compliance with DoD 8140/8570 workforce certification requirements.

Customer Support & Service Management

  • Document incidents, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system.
  • Provide professional and timely customer support to installation personnel.
  • Participate in Service Level Agreement (SLA) monitoring and performance reporting.
  • Support after-hours or emergency response activities as required by contract.

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