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Technical Implementation Manager Jobs in Edmond, OK

OU Health

Accounts Payable Manager

Oklahoma City, OK

$60K - $83K/yr

Lead all phases of department technical implementations. * Lead/Manage/Implement process improvements. * Responsible for onboarding vendors to ePayables and/or ACH programs. * Manage daily check and ...

OU Health

Accounts Payable Manager

Oklahoma City, OK · On-site

$60K - $83K/yr

Lead all phases of department technical implementations. * Lead/Manage/Implement process improvements. * Responsible for onboarding vendors to ePayables and/or ACH programs. * Manage daily check and ...

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Technical Implementation Manager information

See Edmond, OK salary details

$35.2K

$93.5K

$151.8K

How much do technical implementation manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical implementation manager in Edmond, OK is $93,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,200.00 and $109,300.00 per year, depending on experience, location, and employer.

What is a technical implementation manager?

A Technical Implementation Manager oversees the deployment and integration of technology solutions for clients or internal teams. They collaborate with stakeholders to understand requirements, manage project timelines, and ensure successful implementation. This role involves coordinating technical teams, troubleshooting issues, and optimizing system performance. Strong communication, project management, and problem-solving skills are essential.

What are the key skills and qualifications needed to thrive as a technical implementation manager?

To thrive as a Technical Implementation Manager, you need a strong background in project management, technical solution deployment, and systems integration, typically supported by a degree in computer science or a related field. Familiarity with tools like Jira, Salesforce, various ERP systems, and certifications such as PMP or Agile Scrum are often required. Exceptional problem-solving skills, effective communication, and the ability to manage cross-functional teams set top performers apart. These competencies are crucial for ensuring successful technical implementations that meet client needs and organizational goals.

What are the main challenges technical implementation managers usually face in their role?

Technical Implementation Managers often face challenges such as managing tight project timelines, coordinating between diverse technical and non-technical stakeholders, and handling unexpected technical issues during deployment. Navigating shifting client requirements and aligning them with existing system capabilities is common. Success in the role frequently depends on the ability to balance technical complexity with clear communication, all while ensuring projects are delivered on time and within scope. These challenges make the role dynamic and engaging, requiring adaptability and strong organizational skills.

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Technical Implementation Manager jobs near you

Contract Center Technical Architect

Tata Consultancy Service Limited

Oklahoma City, OK • On-site

$90K - $110K/yr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

  • Configure, deploy, and support Contact Center as a Service (CCaaS) solutions across voice, IVR, chat, SMS, email, and social engagement channels.
  • Design, implement, and maintain ACD routing strategies including skill-based routing, priority queuing, overflow handling, business-hour routing, and failover mechanisms.
  • Build and support self-service IVR workflows using DTMF, speech recognition, authentication prompts, caller identification, and CRM-integrated call flows.
  • Manage SIP trunking, PSTN connectivity, DID provisioning, telephony platform configurations, and voice gateway integrations for contact center operations.
  • Configure omnichannel routing, queue assignments, escalation rules, interaction prioritization, and blended agent desktop experiences.
  • Implement customer authentication workflows, contextual interaction routing, customer journey continuity, and cross-channel engagement management.
  • Configure and maintain call recording, screen recording, quality monitoring, interaction analytics, and evaluation workflows to support service quality and compliance.
  • Integrate Workforce Management (WFM) and Quality Management (QM) capabilities to improve staffing efficiency, service performance, and operational governance.
  • Develop and support CRM screen-pop functionality, CTI integrations, softphone solutions, click-to-dial capabilities, and agent desktop toolbars. Build, manage, and support API-based integrations with Salesforce, ServiceNow, and enterprise applications supporting customer service operations.
  • Monitor platform health, telephony services, routing performance, and integration stability while proactively resolving production issues and service degradations.
  • Create and maintain technical documentation, routing designs, IVR call flow diagrams, integration dependency maps, SOPs, and operational runbooks.
  • Support platform upgrades, release deployments, client onboarding, change implementation, testing, and service transition activities.
  • Ensure compliance with enterprise security, audit, and regulatory requirements including PCI-DSS, HIPAA, IRS 1075, and internal governance standards where applicable.
  • Collaborate with Business, Operations, Infrastructure, Network, Security, Application, and Vendor teams to deliver stable and scalable contact center services.
  • Support Incident, Request, Problem, Change, Release, and Major Incident Management processes through ServiceNow while meeting defined SLAs and SLOs.
  • Drive continuous improvement initiatives focused on customer experience, service reliability, automation, reporting accuracy, and operational efficiency.
  • Provide operational support for business-critical contact center services across customer-facing environments, ensuring high availability and service excellence.

Salary Range-$90,000-$110,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financ ial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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