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Technical Documentation Intern Jobs in Wisconsin

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product ... Experience creating technical documentation * Some prior experience with the education sector ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product ... Experience creating technical documentation * Some prior experience with the education sector ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product ... Experience creating technical documentation * Some prior experience with the education sector ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product ... Experience creating technical documentation * Some prior experience with the education sector ...

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Technical Documentation Intern information

What does a technical documentation intern do?

A Technical Documentation Intern supports the creation and maintenance of clear, concise, and user-friendly documents that explain how to use products or services, often in the technology sector. Responsibilities commonly include drafting user manuals, updating help guides, editing technical content, and collaborating with engineers or product teams to ensure accuracy. Interns gain hands-on experience with documentation tools and processes, improving their writing and technical skills. This role is ideal for individuals interested in technology and communication, providing valuable experience for a career in technical writing or related fields.

What skills and qualifications are needed to thrive as a technical documentation intern?

To thrive as a Technical Documentation Intern, you need strong written communication skills, attention to detail, and a basic understanding of technical concepts, often supported by coursework in English, communications, or computer science. Familiarity with documentation tools like Microsoft Word, Google Docs, Markdown, and sometimes content management systems or version control platforms is typically required. Curiosity, willingness to learn, and the ability to collaborate with technical teams are standout soft skills for this role. These skills ensure that complex information is accurately and clearly conveyed, supporting both end users and development teams.

What are common challenges faced by technical documentation interns, and how can they be overcome?

Technical Documentation Interns often encounter challenges such as understanding complex technical concepts, aligning documentation with rapidly changing product updates, and effectively collaborating with engineers and subject matter experts. To overcome these, interns should proactively ask clarifying questions, participate in team meetings, and utilize available product documentation or training materials. Building strong communication skills and seeking feedback from experienced writers can also help interns produce clear, accurate, and user-friendly documentation.

What are the most commonly searched types of Technical Documentation jobs in Wisconsin?

The most popular types of Technical Documentation jobs in Wisconsin are:

What cities in Wisconsin are hiring for Technical Documentation Intern jobs?

Cities in Wisconsin with the most Technical Documentation Intern job openings:

Technical Documentation Intern jobs near you

Intern, Customer Support and Customer Success

Harris

$22 - $25/hr

Part-time

Posted 24 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

79th of 245 rated software companies

Job description

eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success .

What your impact will be:

  • Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
  • Provide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system.
  • Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
  • Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
  • Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
  • Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
  • Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
  • Participate in functional and technical design sessions.
  • Gather end-user requirements for data pipelines, reporting, and operational improvements.
  • Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.

What we are looking for:

  • Proficient in SQL
  • Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
  • Experience with Python and other programming languages
  • Experience with AWS or Azure cloud-hosted applications
  • Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
  • Experience with version control and functional testing
  • Experience with SQL Server, Postgres and Oracle
  • Experience creating technical documentation
  • Some prior experience with the education sector through internships

What will help you stand out:

  • Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
  • Interest in support operations, incident management, and continuous process improvement
  • Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
  • Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
  • Attention to detail and strong verbal and written communication skills
  • Ability to work collaboratively and independently
  • Pursuing a BA/BS degree in Computer Science or a related field

Pay rate: $22.00 - $25.00 USD per hour

What Harris Computer employees say

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Benefits

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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