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Technical Customer Service Manager Jobs in Boca Raton, FL

Chewy

Manager, Customer Service II

Hollywood, FL

$80K - $90K/yr

A customer-first mindset is critical for this role. What You'll Do: * Manage a total team size of 45-85 frontline team members and 3-5 Salaried Team Managers. * Promote an engaging agent experience ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer careEdTech platform support or implementation * Strong ...

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Technical Customer Service Manager information

See Boca Raton, FL salary details

$59.3K

$111.5K

How much do technical customer service manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for technical customer service manager in Boca Raton, FL is $107,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,100.00 and $110,600.00 per year, depending on experience, location, and employer.

What is the difference between Technical Customer Service Manager vs Customer Support Supervisor?

AspectTechnical Customer Service ManagerCustomer Support Supervisor
CredentialsRelevant technical certifications, customer service experienceCustomer service experience, leadership skills
Work EnvironmentTechnical support teams, cross-department collaborationCustomer service teams, call centers
Employer & IndustryTech companies, software firms, IT servicesRetail, telecom, service industries
Search & Comparison IntentUnderstanding technical support roles, career pathsSupervisory roles, team management in customer service

The Technical Customer Service Manager focuses on managing technical support teams, resolving complex issues, and ensuring technical solutions meet customer needs. In contrast, the Customer Support Supervisor oversees customer service teams, focusing on team performance and customer satisfaction. Both roles require strong communication skills, but the Technical Customer Service Manager emphasizes technical expertise, while the Supervisor emphasizes team leadership.

What does a technical customer service manager do?

A technical customer service manager oversees support teams that assist customers with technical issues related to products or services. They coordinate troubleshooting, ensure customer satisfaction, and often use tools like CRM software to track and resolve problems efficiently.

What cities near Boca Raton, FL are hiring for Technical Customer Service Manager jobs?

Cities near Boca Raton, FL with the most Technical Customer Service Manager job openings:

Technical Customer Service Manager jobs near you
Infographic showing various Technical Customer Service Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $107,431 per year, or $51.6 per hour.

Customer Service Representative

Fort Lauderdale, FL • On-site

GA Telesis
Aviation • 201 - 500 employees
Learn more about GA Telesisexternal

$15.25 - $20.75/hr

Full-time

Re-posted 16 hours ago

Job description

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers. GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.
The Customer Service Representative will be reporting to the Customer Service Manager and focus mainly on customer service, sales support, production redelivery, and production coordination. The ideal candidate will have exceptional communication and analytical skills and will also be a goal-oriented team player. This role is based on-site in Fort Lauderdale, FL.
**Important Notice:
Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.
Responsibilities:
  • Monitor, update, follow up and process all exchange agreements and materials by working closely with multiple departments.
  • Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part.
  • Ensure component exchange agreements are provided, and compliance is verified before the transaction is completed.
  • Ensure timely communication and feedback on any exchange-related issues.
  • Understand and execute the dropship process.
  • Monitor all exchange-related billing and core unit due dates.
  • Expedite the return of exchange units from repair and oversee exchange inventory FMV updates.
  • Day-to-day internal customer support as needed.
  • Perform other duties as assigned.

Qualifications:
  • High School Diploma or Technical school Degree.
  • Experience with Microsoft Office i.e. Excel, Word, PowerPoint, Outlook, and Teams.
  • Strong communication and analytical skills, process-oriented and organized.
  • Ability to generate inventory and revenue forecasts.
  • Must be able to multi-task and prioritize tasks independently.

Preferred Qualifications:
  • College degree in a relevant field.
  • Experience with Quantum, and Salesforce.
  • Experience in Aviation Industry.
Check out how GA Telesis is "Intelligently Defining the FUTURE of Aviation and Aerospace" by following us on LinkedIn, Instagram, Facebook!

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