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Technical Customer Service Manager Jobs in Boca Raton, FL

Delray Buick GMC

Service Manager

Delray Beach, FL · On-site

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

HVAC

Experienced Service Manager

Pompano Beach, FL · On-site

$75K - $100K/yr

We are seeking an Experienced Service Manager to join our busy HVAC team! You will be responsible ... technical issues. Responsibilities: * Handle customer inquiries and complaints * Provide ...

Chewy

Manager, Customer Service I

Hollywood, FL · On-site

$50K - $60K/yr

We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager, to provide proactive ...

Chewy

Manager, Customer Service I

Hollywood, FL · On-site

$50K - $60K/yr

We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager, to provide proactive ...

Bridgestone

Service Manager

Fort Lauderdale, FL · On-site

$20.60 - $30.90/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Climate Pros LLC

Service Manager

Tamarac, FL · On-site

Our customers aren't just businesses; they're change-makers, innovators, and visionaries in their ... Service Management: * Provide exceptional support to both internal and external customers.

LARSON CANDO INC

Customer Service Project Manager

Tamarac, FL · On-site

$77K - $98K/yr

The Customer Service/Project Manager is responsible for overseeing customer accounts, coordinating ... Research and confirm work‑scope items by coordinating with all stakeholders who provide technical ...

Envision Staffing Solutions

Be Seen First

Customer Service Representative

Fort Lauderdale, FL · On-site

$55K - $65K/yr

Strong time-management and attention to detail * Proficient on computer using Microsoft Suite and ERP systems * Strong verbal and written communication skills Responsibilities * Customer service ...

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All JobsTechnical Customer Service JobsTechnical Customer Service Manager JobsTechnical Customer Service Manager Jobs in Boca Raton, FL

Technical Customer Service Manager information

See Boca Raton, FL salary details

$59.3K

$111.5K

How much do technical customer service manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for technical customer service manager in Boca Raton, FL is $107,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,100.00 and $110,600.00 per year, depending on experience, location, and employer.

What is the difference between Technical Customer Service Manager vs Customer Support Supervisor?

AspectTechnical Customer Service ManagerCustomer Support Supervisor
CredentialsRelevant technical certifications, customer service experienceCustomer service experience, leadership skills
Work EnvironmentTechnical support teams, cross-department collaborationCustomer service teams, call centers
Employer & IndustryTech companies, software firms, IT servicesRetail, telecom, service industries
Search & Comparison IntentUnderstanding technical support roles, career pathsSupervisory roles, team management in customer service

The Technical Customer Service Manager focuses on managing technical support teams, resolving complex issues, and ensuring technical solutions meet customer needs. In contrast, the Customer Support Supervisor oversees customer service teams, focusing on team performance and customer satisfaction. Both roles require strong communication skills, but the Technical Customer Service Manager emphasizes technical expertise, while the Supervisor emphasizes team leadership.

What does a technical customer service manager do?

A technical customer service manager oversees support teams that assist customers with technical issues related to products or services. They coordinate troubleshooting, ensure customer satisfaction, and often use tools like CRM software to track and resolve problems efficiently.

What cities near Boca Raton, FL are hiring for Technical Customer Service Manager jobs?

Cities near Boca Raton, FL with the most Technical Customer Service Manager job openings:

Technical Customer Service Manager jobs near you
Infographic showing various Technical Customer Service Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $107,431 per year, or $51.6 per hour.

Service Manager

Fort Lauderdale, FL

Peterbilt Store South Florida
See more jobs at Peterbilt Store South Floridaexternal

Full-time

Posted 9 days ago

Job description

ESSENTIAL DUTIES

  • Forecasts goals and objectives for the department and strives to meet them.
  • Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
  • Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
  • Strives for harmony and teamwork within the department and with all other departments.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Accounts for all documents; ensures that none are missing and all are processed correctly.
  • Directs and schedules the activities of all department employees.
  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
  • Monitors technicians' daily productivity reports and corresponding payroll records.
  • Monitors and follows up on parts orders with the parts manager to ensure availability.
  • Initials all repair orders after submitting them to the warranty department, monitoring for sales and hours relative to expectations.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Informs repair technicians of time allowances on each repair order.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Ensures that the work areas and customer waiting area are kept clean.
  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Serves as liaison with factory representatives.
  • Ensures the proper care, storage, and inventory of special tools.
  • Ensures that customers' service files are up-to-date and readily available for reference.
  • Prepares pricing guides and maintenance menus for frequent labor operations.
  • Handles customer complaints immediately and according to dealership's guidelines.
  • Maintains safe work environment.
  • Maintains a professional appearance.
  • Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

  • Two to four year’s related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILL
 

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  •  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

 REASONING ABILITY 

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in situations.
  • Ability to solve and define problems and deal with a variety of variables in situations where only limited information exists.

CERTIFICATES, LICENSES, REGISTRATIONS
 

Manufacturer Training

Valid Driver's License

PHYSICAL DEMANDS
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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