Technical Communications Manager Jobs in South Fulton, GA

Job Summary:
Infojini Inc is seeking a Technical Writer to produce and maintain documentation primarily related to the Emergency Operations Center system. The role involves creating user guides, documenting IT systems, and collaborating with various stakeholders to ensure effective communication of technical processes and materials.
Responsibilities:
• Participate in EOC planning and IT sessions to design and develop materials
• Produce effective presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
• Create, review, and update materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
• Maintain, coordinate, and communicate training schedules with end users and stakeholders
• Make arrangements with business units and vendors to gather information
• Conduct user group or joint application development sessions to define and document business process workflows
• Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training, knowledge base, plans, or process documentation in fulfilling EOC or IT missions
• Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
• Remain knowledgeable about Georgia DOT IT applications and business strategies as related to EOC or IT materials and systems
• Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
• Provide user support with IT product launches and go-lives Travel to Georgia DOT business locations (within State of Georgia)
Qualifications:
Required:
• Bachelor's degree in Technical Communications, Engineering, MIS, IS, IT or other related field.
• 6+ years advanced skills with Microsoft Office
• 5+ years work experience as a Technical Writer developing technical content (manuals, online user guides, system documentation)
• 4+ years of experience in developing role based end user materials for IT applications/systems
• 2+ years of technical support work experience
• Excellent writing, verbal, presentation, and communication skills
• Strong leadership, problem solving, oral presentation, planning, and adult-learning/workforce teaching skills
• Ability and flexibility to travel frequently across the State of Georgia
• Ability to work during EOC operations and stay at state or District operation centers for multiple days during events such as snow/ice
• Energetic, inquisitive, and positive attitude within critical situations
• Resourceful, hands-on, can-do attitude
• Ability to be flexible, adapt/respond quickly in a mission critical environment characterized by rapid change, minimal lead times, and multiple competing priorities
• Ability to grasp complex concepts and break them down into laymen’s language
• Strong commitment to providing superior customer service
• Experience in course design and development
• Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)
• Able to maintain personal credit card for any expenses, Georgia DOT will not provide advance payment on expenses, but will reimburse authorized expenses
• Ability to maintain a valid driver’s license
• Must have a clean driving record
• Able to stand, stoop, kneel, lift, etc. to work with users/equipment
Preferred:
• Experience with developing content for emergency response agencies or IT systems
• Emergency management work experience
• Public Communications Officer work experience
• Experience in developing content for a civil engineering/transportation workforce
• 3+ years of experience with course delivery tools such as Captivate, Camtasia, Lectora, or Share Point
• Strong technical background in computers, transportation, or government
• Familiarity with ITIL or REMEDY
Company:
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. Founded in 2006, the company is headquartered in Columbia, USA, with a team of 501-1000 employees. The company is currently Late Stage.