Technical Business Manager Jobs in Silver Spring, MD

Location: Falls Church, VA (on-site in office, with partial telework flexibility)
Full-Time | Permanent
Salary Range: $70,000.00 ~ $115,000.00
BizFlow is hiring experienced Technical Business Analysts to help drive a large-scale enterprise modernization program. This is one of several analyst positions we are adding to the program team, alongside program management, project management, and engineering hires. If you are a strong facilitator who can hold the big picture and the process detail at the same time, own the requirements-to-acceptance thread on complex software implementations, and lead customers to clear decisions, we would like to hear from you.
This is not an entry-level role. Hands-on software implementation experience is required. You have taken software solutions from requirements through UAT and go-live, and you know where implementations succeed and fail.
What You’ll Do:
You will own the connective tissue between the customer and the delivery team: eliciting and documenting high-quality requirements, guiding customer stakeholders to the right decisions, translating business needs into buildable specifications, and leading User Acceptance Testing through to sign-off. You will work alongside the program manager and project manager, who own program governance and delivery execution, and a growing engineering team that builds the solution. Your lane is the requirements-to-acceptance thread that keeps everyone aligned.
Facilitate implementation

• Serve as the primary analyst on customer implementations within the modernization program, keeping the solution traceable from business goal to delivered feature.
• Partner with engineers and QA to clarify requirements, triage defects, and support testing as the build progresses.
• Feed clean, well-scoped requirements and acceptance results into the project manager’s schedule and the program manager’s governance, surfacing risks and dependencies early.

Capture clear, high-quality requirements

• Lead interviews, workshops, and elicitation sessions with business and technical stakeholders.
• Write user stories, use cases, and functional specifications with well-formed acceptance criteria.
• Build As-Is and To-Be process flows and translate them into specifications the engineering team can act on without guesswork.
• Refine and prioritize the backlog and maintain traceability from business goals to delivered features.

Lead and influence the customer

• Guide customer stakeholders across business, operations, product, and QA toward clear, timely decisions.
• Translate ambiguity into structured options, and drive alignment where interests compete, through influence rather than authority.
• Balance scope, value, risk, and constraints through negotiation, and build the trust that makes you the customer’s go-to voice on the solution.

Lead and facilitate UAT

• Own acceptance testing end to end: define test scenarios from the requirements, prepare and guide customer testers, and validate outcomes against acceptance criteria.
• Drive the resolution and re-test cycle through to formal sign-off.

Essential Qualifications:

• Bachelor’s degree in a related field, or equivalent practical experience.
• 8+ years hands-on software implementation experience, from requirements through UAT and go-live.
• Excellent communication and facilitation skills, with a proven ability to lead a room and move stakeholders to decisions.
• The ability to quickly grasp the big picture while deep-diving into process detail.
• Requirements elicitation and documentation: leading interviews and workshops, writing user stories and use cases, and defining acceptance criteria.
• Direct experience working with development and QA teams to clarify requirements, triage defects, and support testing and UAT.
• Process modeling: creating As-Is / To-Be process flows and translating them into functional specifications.
• Backlog management: refining and prioritizing items and maintaining traceability from business goals to delivered features.
• Cross-functional stakeholder communication across business, product, QA, and operations.
• Analytical and problem-solving strength: gap analysis, impact assessment, and solution evaluation.
• Clear translation of business needs into technical requirements, and technical constraints back into business terms.
• Acceptance testing support: defining test scenarios and validating outcomes against requirements.
• Data fundamentals, including using Excel for data validation and requirement clarification.
• Foundational business analysis training, such as coursework in requirements analysis, process modeling, or Agile BA fundamentals.
• Working understanding of the SDLC (phases, deliverables, roles) and Agile fundamentals (Scrum ceremonies and artifacts, epics and user stories, acceptance criteria).
• US Citizen or Permanent Resident.

Preferred Qualifications:

• Professional certifications: CBAP or CCBA (IIBA), PMI-PBA, an Agile BA certification, or a Scrum certification (CSM / PSPO).
• Technical fluency: a conceptual understanding of APIs, data models, and integration.
• Automation or low-code experience with tools such as BizFlow AppDev, ServiceNow workflows, or other BPM suites.
• Proficiency with documentation and collaboration tools such as Confluence, SharePoint, Jira, and diagramming tools like Visio.
• Prototyping and wireframing with tools such as BizFlow AppDev, Pencil, or Balsamiq for UI/UX collaboration.
• Advanced facilitation: design-thinking workshops, story mapping, and impact mapping.
• Intermediate data skills, including familiarity with SQL and data mapping.
• Change management experience: stakeholder adoption strategies, training plans, and communications.
• Delivery in regulated or compliance-heavy environments, including accessibility standards such as Section 508.
• Domain experience in HR, healthcare, public sector, or other complex operating environments.
• Financial acumen: cost/benefit analysis, value scoring, and OKRs.

Why join us:
BizFlow is a low-code / no-code software company with over two decades of delivering process automation and workflow solutions to government and commercial clients. Our platform, BizFlow M, helps organizations build, enhance, and automate business processes without heavy coding.
This role sits at the center of a significant modernization program. You will own the customer relationship on the requirements and acceptance side, see the full delivery lifecycle rather than a narrow slice of it, and have real scope on a small, senior team where analysts carry weight. If you do your best work close to the customer and close to the build, and you want the requirements-to-acceptance thread to be genuinely yours, this is a place to do it.
BizFlow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
 

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