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Technical Alignment Manager Jobs in Maple Grove, MN

Horizontal Talent

Technical Program Manager

Richfield, MN · Remote

$47 - $82/hr

This role offers the opportunity to collaborate with diverse teams and deliver solutions that align ... Enhance project management methodologies and best practices within the organization. Skills

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Technical Alignment Manager information

See Maple Grove, MN salary details

$52.2K

$155.9K

$198.1K

How much do technical alignment manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical alignment manager in Maple Grove, MN is $155,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,300.00 and $185,300.00 per year, depending on experience, location, and employer.

What is a Technical Alignment Manager?

A Technical Alignment Manager is responsible for ensuring that a company's technology strategies and solutions are closely aligned with its business goals. They work with various teams to assess current systems, recommend improvements, and ensure that IT initiatives support overall organizational objectives. This role often involves coordinating between technical teams and business stakeholders, managing technology standards, and overseeing compliance with best practices. Technical Alignment Managers help bridge the gap between technical capabilities and business needs, ensuring technology investments deliver maximum value.

How does a Technical Alignment Manager collaborate with cross-functional teams to ensure technology strategies are consistently implemented?

A Technical Alignment Manager regularly works with stakeholders across IT, operations, and business units to ensure that technology solutions align with organizational goals. This involves facilitating communication between technical and non-technical teams, translating business requirements into technical directives, and monitoring project progress to maintain alignment. The role often requires managing expectations, resolving conflicts, and adapting strategies as business needs evolve, making strong collaboration and negotiation skills essential.

What are the key skills and qualifications needed to thrive as a Technical Alignment Manager?

To thrive as a Technical Alignment Manager, you need a solid background in IT infrastructure, project management, and business analysis, often supported by certifications like ITIL, PMP, or relevant technical degrees. Familiarity with tools such as ticketing systems, service management platforms, and reporting dashboards is typically required. Strong communication, problem-solving, and stakeholder management skills are essential for aligning technical solutions with business objectives. These skills ensure smooth coordination between technical teams and business units, driving efficient project delivery and maximizing organizational value.

What is the difference between Technical Alignment Manager vs Technical Project Manager?

AspectTechnical Alignment ManagerTechnical Project Manager
Primary FocusEnsuring technical strategies align with business goalsPlanning, executing, and closing technical projects
Required SkillsTechnical expertise, strategic thinking, stakeholder communicationProject management, technical knowledge, team coordination
Work EnvironmentCross-departmental, strategic planning sessionsProject teams, timelines, deliverables
CertificationsPossibly PMP, PMI-ACP, or technical certificationsPMP, Agile certifications, technical certifications

The Technical Alignment Manager focuses on aligning technical strategies with business objectives, while the Technical Project Manager manages specific technical projects from initiation to completion. Both roles require technical knowledge and certifications, but their core responsibilities differ in scope and focus.

What job categories do people searching Technical Alignment Manager jobs in Maple Grove, MN look for?

The top searched job categories for Technical Alignment Manager jobs in Maple Grove, MN are:

What cities near Maple Grove, MN are hiring for Technical Alignment Manager jobs?

Cities near Maple Grove, MN with the most Technical Alignment Manager job openings:

Technical Alignment Manager jobs near you
Infographic showing various Technical Alignment Manager job openings in Maple Grove, MN as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $155,934 per year, or $75 per hour.

Supervisor, Technical Customer Care

HHAeXchange

Minneapolis, MN

$75K - $80K/yr

Full-time

Re-posted 7 days ago

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. 

The Supervisor, Technical Customer Care will lead, coach, and mentor Technical Customer Care representatives to ensure enhanced performance, growth, and development. This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. This is a front-line leadership position where you will directly manage 12-15 Technical Support staff

This is an on-site position based out of our Bloomington, MN office, with an on-site presence required 5 days per week.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
Essential Job Duties
    • Lead, coach, and develop Technical Customer Care staff through regular 1:1s, real-time feedback, and targeted performance improvement plans, ensuring individual performance aligns with operational goals.
    • Communicate clearly and effectively, aligning team members to organizational goals and SLAs.
    • Own day-to-day operational health of Technical Customer Care, including ticket queue performance, backlog levels, SLA adherence, and real-time workload balancing across the team.
    • Serve as the primary escalation owner, accountable for triage, communication, and resolution of complex or high-impact customer issues.
    • Monitor, analyze, and report on operational performance metrics (queue health, backlog trends, escalation rates, SLA compliance), identifying risks and implementing corrective action plans.
    • Adhere and enforce established policies and protocols ensuring alignment of goals and guidelines.
    • Deliver performance evaluations and manage corrective action processes, ensuring consistency, fairness, and alignment with company policy.
    • Work with Quality Assurance to understand technical support representative opportunities for improvement and address through on-going coaching and performance development.
    • Maintains familiarity, expertise, and certifications with all product offerings, relevant industry knowledge, and customer personas.
    • Ability to remain calm, composed, and articulate when dealing with tough employee and customer situations
    • Monitor and evaluate departmental performance, identifying areas for improvement and growth.
    • Collaborate with senior leadership to define key success metric and drive department-wide performance.
    • Oversee the execution of high-level initiatives while keeping an eye on long-term organizational impact.
    • Ensure effective resource allocation, balancing immediate needs with overall company goals.
    • Develop and implement long-term strategic team goals in alignment with overall company goals.
    • Foster a culture of innovation, continuous improvement, and collaboration within the team.
Other Job Duties
  • Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements.
  • Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
    • 3+ years of experience in managing a technical customer care team.
    • Excellent customer service, communication skills and proficiency in Salesforce.
    • Strong organizational skills and ability to manage priorities and workflow.
    • Detail oriented with strong technical skills.
    • Demonstrated team building and leadership skills.
    • Ability to balance department efficiency and excellent customer service.
    • Leadership abilities to lead and motivate a team towards shared goals.
    • Proven interpersonal, collaborative, and relationship building skills.
    • Passionate about customer service and delivering value to customers.
    • Ability to work assigned shifts including Saturday or Sunday.
    • Experience with SMB / non-tech savvy personas a plus.
    • Experience supporting software that offers a freemium platform a plus.
The base salary range for this US-based, full-time, and exempt position is $75,000-$80,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
 
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
 
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.