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Tech Support Jobs in Montreal, QC (NOW HIRING)

AlayaCare

IT Support I

Montreal, QC · On-site

As an IT Support I, you will be the first point of contact for day-to-day technical support, helping teammates resolve issues quickly and ensuring they have the tools they need to do their best work.

Fed IT

Technicien Support IT - Temporaire

Montreal, QC · On-site

Je recrute actuellement pour un acteur reconnu en dans le conseil, les services et la formation en immobilier, un(e) Technicien Support IT. Il s'agit d'un rôle stratégique au sein d'une équipe en ...

Leap Event Technology

IT Analyst

Montreal, QC · Remote

Leap is revolutionizing the event technology industry by empowering organizers to create ... Triage, document and log all support requests on our ticketing system * Serve as the central point ...

Leap Event Technology

IT Analyst

Montreal, QC · On-site +1

Leap is revolutionizing the event technology industry by empowering organizers to create ... Triage, document and log all support requests on our ticketing system * Serve as the central point ...

Uniban Canada

Technicien Support Utilisateur

Laval, QC · On-site

Titre Technicien Support Utilisateur Rapports à Coordonnateur du soutien technique Sommaire Le ... Accurately log work orders/IT tickets and resolutions into IT software. management system; maintain ...

LocalJobShop.ca

IT Store Support Technician

Laval, QC · On-site

Providing IT support, as a first point of contact for store employees; * Receiving and responding to requests (in person, by phone, e-mail or through internal ticketing systems), * Resolving and ...

Ardene

IT Store Support Technician

Laval, QC · On-site

Providing IT support, as a first point of contact for store employees; * Receiving and responding to requests (in person, by phone, e-mail or through internal ticketing systems), * Resolving and ...

Fed IT

IT Inventory Operations Technician

Laval, QC

Mission As part of the Information Technology team, you will be responsible for maintaining accurate inventory records and supporting the lifecycle management of technology assets across multiple ...

Fed IT

IT Inventory Operations Technician

Montreal, QC · On-site

Mission As part of the Information Technology team, you will be responsible for maintaining accurate inventory records and supporting the lifecycle management of technology assets across multiple ...

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Tech Support information

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How much do tech support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for tech support in Montreal, QC is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $23.97 per hour, depending on experience, location, and employer.

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Montreal, QC?

The most popular types of Tech Support jobs in Montreal, QC are:

What are popular job titles related to Tech Support jobs in Montreal, QC?

For Tech Support jobs in Montreal, QC, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Montreal, QC look for?

The top searched job categories for Tech Support jobs in Montreal, QC are:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Montreal, QC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $43,415 per year, or $20.9 per hour.

IT Support I

AlayaCare

Montreal, QC • On-site

Full-time

Medical, Life, PTO

Re-posted yesterday

Key responsibilities

  • Manage daily IT support requests through the ticketing system and Slack channels.

  • Support employee onboarding and offboarding to create a smooth technology experience.

  • Troubleshoot hardware, software, and network issues across Linux, Windows, and macOS environments.

Job description

About AlayaCare

At AlayaCare, we're more than a rapidly growing SaaS company, we're a team of changemakers transforming the future of home-based care. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their patients and clients.

With over 550 employees across Canada, the United States, Australia, and Brazil, we're united by our mission and energized by a culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to expand your impact, develop your skills, and do meaningful work alongside people who care deeply.

About the Role

At AlayaCare, great employee experiences are powered by reliable technology. As an IT Support I, you will be the first point of contact for day-to-day technical support, helping teammates resolve issues quickly and ensuring they have the tools they need to do their best work.

Reporting to the Director, IT, you will provide first-level technical support to employees across the business through Slack and our ticketing system. You will also support onboarding and offboarding activities, configure hardware, and help ensure employees have access to the tools they need to be successful.

What You'll Do
  • Manage daily IT support requests through the ticketing system and Slack channels.
  • Resolve password resets, account lockouts, and access issues with speed and care.
  • Support employee onboarding and offboarding to create a smooth technology experience.
  • Maintain global hardware inventory, including shipping, tracking, and physical equipment handling.
  • Troubleshoot hardware, software, and network issues across Linux, Windows, and macOS environments.
  • Maintain clear IT documentation and analyze recurring technical issues as needed.
  • Use AI tools responsibly to streamline repetitive work while owning the quality of outcomes.
  • Share AI use cases and learnings to strengthen team practices over time.
What You'll Bring to the Team
  • 1+ years of IT support experience or similar hands-on technical experience.
  • Good understanding of Mac and PC hardware.
  • Thirst for knowledge and continuous learning of new technology.
  • Demonstrated ability to troubleshoot technical issues across hardware, software, and access needs.
  • Strong interpersonal and communication skills.
  • A collaborative mindset and ability to work well in a fast-paced, high-growth environment.
  • Demonstrate working knowledge of AI, and ability to apply AI tools and techniques that enhanced day-to-day work.
  • Fluency in both English and French is required.
  • Physical Requirements: Must be able to climb ladders, manage shipping of laptops and lift boxes weighing up to 50lbs.
Location and Work Model

This role is based in Montreal and is an in-office position, with an expectation to work from the office five days per week. This on-site presence is essential to providing timely IT support and fostering collaboration with employees across the business.

AI at Work

At AlayaCare, AI is a core part of how we work. Success in this role requires bringing a working knowledge of AI, having used AI tools in practice, and being able to demonstrate how AI has helped improve the quality, efficiency, or impact of your work. We look for people who can adapt to new tools and ways of working and use AI responsibly in line with our privacy and security standards. We'll support you with the tools, training, and coaching needed to succeed in an AIenabled environment.

Why Join AlayaCare?  Work With Purpose  

At AlayaCare, you'll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you'll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From "Wellness Fridays" to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  
  • Equity in a well-funded, scaling company.  
  • Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
  • Parental leave top-up and family support programs.  
Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We're committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com. 

 

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