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Tech Support Jobs in Puerto Rico (NOW HIRING)

chicosfas

Support Associate - Soma

San Juan, PR

$16.75 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Able to learn or adapt to technology provided by the company * Must be able to work the majority of ...

Weil Group, Inc

IT Director

Hatillo, PR · On-site

$120 - $150/hr

Support data historians, edge computing, and industrial automation projects. Supply Chain & Logistics Technology * Manage Warehouse Management Systems (WMS), transportation systems, EDI platforms ...

Weil Group, Inc

IT Director

Hatillo, PR · Hybrid

Support data historians, edge computing, and industrial automation projects. Supply Chain & Logistics Technology * Manage Warehouse Management Systems (WMS), transportation systems, EDI platforms ...

chicosfas

Support Associate - Soma

San Juan, PR

$16.75 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Able to learn or adapt to technology provided by the company * Must be able to work the majority of ...

Chico's FAS, Inc.

Support Associate - Soma

San Juan, PR · On-site

$16.75 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Able to learn or adapt to technology provided by the company * Must be able to work the majority of ...

Weil Group, Inc.

IT Director

Hatillo, PR · On-site

... support sustainable growth. Key Responsibilities Strategic Leadership & Program Management • Develop and execute a multi-year technology roadmap aligned with corporate goals and manufacturing ...

Chico's FAS

Support Associate - Soma

San Juan, PR · On-site

$11 - $14.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... adapt to technology provided by the company • Must be able to work the majority of the shift ...

Lufthansa Technik

PR · On-site

Quality Support Team Inspector Organization ... Lufthansa Technik Puerto Rico (LTPR) * Description of the Position Responsible to ensure ...

MVM, Inc.

Domestic Mail Support Analyst

San Juan, PR · On-site

$70 - $90/hr

Domestic Mail Support Analyst Location: San Juan, PR Security Clearance: Moderate Background ... ISA I-D About KACE KACE delivers technology-enabled mission services that advance public health ...

New

KACE

Domestic Mail Support Analyst

San Juan, PR · On-site

Domestic Mail Support Analyst Location: San Juan, PR Security Clearance: Moderate Background ... KACE delivers technology-enabled mission services that advance public health, public safety and ...

KACE

Domestic Mail Support Analyst

San Juan, PR

Domestic Mail Support Analyst Location: San Juan, PR Security Clearance: Moderate Background ... KACE delivers technology-enabled mission services that advance public health, public safety and ...

Lufthansa Technik

PR · On-site

Quality Support Team Inspector Organization ... Lufthansa Technik Puerto Rico (LTPR) Department: Quality Description of the Position Responsible to ...

Deloitte

Cloud Security Engineer Manager

San Juan, PR · On-site

$140K/yr

The ~3,000 professionals in DT - US deliver services including: * Cyber Security * Technology Support * Technology & Infrastructure * Applications * Relationship Management * Strategy ...

Deloitte

Lead Cloud Security Analyst

San Juan, PR · On-site

The ~3,000 professionals in DT - US deliver services including: * Cyber Security * Technology Support * Technology & Infrastructure * Applications * Relationship Management * Strategy ...

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Showing results 21-40

All JobsTech Support JobsTech Support Jobs in Puerto Rico

Tech Support information

What is a tech support specialist?

Tech support specialists are professionals who assist users in resolving technical issues with hardware, software, or network systems. They provide guidance by troubleshooting problems, answering questions, and offering solutions via phone, email, chat, or in person. Their goal is to ensure that technology functions smoothly for individuals or organizations by addressing technical challenges promptly and efficiently.

What are the qualifications to get a job in tech support?

The qualifications for jobs in technical or tech support vary but typically include a high school diploma and experience with repairing technology and customer service. Some companies may prefer candidates with a bachelor’s degree in computer science or certification in a specific type of software or hardware. Others may provide on-the-job training in their system. Technical or tech support jobs typically involve helping a company with issues that come up in its internal system or assisting individuals with problems. Duties frequently involve using helpdesk software, checking on system operations, explaining technical processes to users, and tracking issues to identify faults with software or hardware.

What are the key skills and qualifications needed to thrive as a tech support specialist, and why are they important?

To thrive as a Tech Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and common operating systems, typically supported by relevant IT certifications or coursework. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is often required. Exceptional communication skills, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely, accurate support and contribute to positive user experiences and organizational efficiency.

What are some common challenges faced by tech support professionals and how can they be managed?

Tech Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with users of varying technical backgrounds, and managing multiple support requests simultaneously. Success in this role typically involves staying organized, maintaining patience, and developing strong problem-solving skills. Collaborating with team members and documenting solutions can help resolve issues more efficiently and improve the overall customer experience.

What is the difference between Tech Support vs Help Desk Technician?

AspectTech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ are common
Work EnvironmentOn-site or remote; troubleshooting hardware/software issues for end-usersOn-site or remote; providing technical assistance and support to users
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsIT service providers, corporate IT, government agencies

Both roles involve assisting users with technical issues, often requiring similar certifications and working in comparable environments. The main difference lies in scope: Tech Support may handle more complex technical problems, while Help Desk Technicians focus on user support and issue resolution.

What is entry level tech support?

Entry level tech support refers to the initial position in technical support roles, typically requiring minimal prior experience. It involves assisting users with basic hardware, software, and network issues, often using troubleshooting tools and customer service skills. These roles usually require a high school diploma or equivalent and may offer on-the-job training or certifications like CompTIA A+.

What is the job of a tech support?

A tech support professional assists users with troubleshooting hardware and software issues, providing technical guidance and solutions. They often use diagnostic tools, communicate clearly with customers, and may hold certifications like CompTIA A+ to perform their duties effectively.

What skills do I need for tech support?

Tech support professionals need strong communication skills to explain technical issues clearly, along with problem-solving abilities to diagnose and resolve hardware and software problems. Knowledge of operating systems, networking, and common troubleshooting tools is essential, and certifications like CompTIA A+ can enhance credibility and job prospects.
More about Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Puerto Rico?

The most popular types of Tech Support jobs in Puerto Rico are:

What are popular job titles related to Tech Support jobs in Puerto Rico?

For Tech Support jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Tech Support jobs in Puerto Rico look for?

The top searched job categories for Tech Support jobs in Puerto Rico are:

Tech Support jobs near you
Infographic showing various Tech Support job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Collaboration Support Engineer (Puerto Rico)

Raytheon Technologies

Santa Isabel, PR • On-site

Full-time

Medical, Life, Retirement

Posted 17 days ago

Job description

Date Posted:
2026-08-03
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
RTX, Enterprise Services, Digital Experience & Collaboration organization is a recognized leader in the delivery and sustainment of enterprise-level services. DEC collaborates with our business and functional partners to enable program and team collaboration through a variety of tools and platforms, driving business value through innovative solutions and service excellence.
What You Will Do
  • Troubleshoot issues related to SharePoint, OneDrive, Power Apps, Power Automate and Copilot
  • Provide guidance/assistance to users, and create and/or update help documentation like how-to guides
  • Host office hours and knowledge sharing sessions to provide advanced troubleshooting, guidance on best practices, and support user adoption.
  • Monitor the SharePoint / OneDrive / Copilot ticket queues and respond quickly to requests and/or issues
  • Manage all processes in Service Now including but not limited to incidents and knowledge base articles as well as act as lead technical SME for tier 3+
  • Coordinate with and work across Digital Technology teams (Architecture, Network, Identity, etc.) on issues and recommendations
  • Build, configure, customize, and maintain SharePoint sites and Power Apps/Flows
  • Perform M365 SharePoint administration tasks: assign site collection administrators, review and analyze usage reports, and review configuration settings
  • Interface with Microsoft Support on escalations and service degradation or issues
  • Build and run advanced PowerShell scripts
  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have
  • A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
  • Experience working with M365 architecture/administration and SharePoint Online, OneDrive, Teams, Power Apps, Power Automate
  • Experience with PowerShell scripting
  • Experience with Microsoft Entra (Azure)
  • ShareGate Migration experience

Qualifications We Prefer
  • Familiarity with AIP (Azure Information Protection), Purview, file labeling, DLP, and encryption
  • Microsoft GCC High experience
  • Client-side development: JavaScript, HTML, CSS, and frameworks like React or SPFx
  • Experience working with Microsoft Copilot, Microsoft Teams, and Service Now

What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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