Tech Support Manager Jobs in Santaquin, UT (NOW HIRING)

Why Work at BYU

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life."

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it an inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

The Technology Transfer Transactions Specialist supports Brigham Young University's Technology Transfer Office by managing technology commercialization transactions from initial agreement preparation through execution and post-signature handoff.

The position works closely with the Director of Technology Transfer and licensing professionals to move licenses, options, confidentiality agreements, amendments, and related transactions efficiently through the contracting process. The specialist serves as the primary coordinator once a transaction is ready to proceed, maintaining momentum through drafting, document circulation, revisions, communications, approvals, signatures, and completion.

The position requires exceptional organization, attention to detail, responsiveness, professional communication, persistence, and the ability to manage a large number of transactions simultaneously.

Transaction Management and Closing

Manage technology transfer transactions from the point at which business terms are substantially established through final execution.

Coordinate circulation and review of agreements among licensees, entrepreneurs, faculty, university personnel, and other participants.

Track outstanding documents, comments, approvals, and signatures.

Follow up consistently with counterparties to keep transactions moving toward completion.

Identify stalled transactions and proactively determine the next action required.

Coordinate revisions and communicate requested changes to the appropriate licensing professional or university office.

Maintain accurate status information for all active transactions.

Confirm completion of required documents and information before closing a transaction.

Coordinate post-signature handoff for invoicing, compliance, records, and other administrative needs.

Data and Agreement Support

Ensure that agreements are reflected accurately in the office's database.

Supervise students as necessary to maintain accurate records.

Help identify opportunities to simplify and accelerate recurring transaction workflows.

Pipeline and Process Management

Maintain an organized pipeline of pending technology transfer transactions.

Provide regular status reports regarding agreements awaiting action, signature, approval, or follow-up.

Monitor transaction cycle times and identify recurring sources of delay.

Develop and maintain checklists, systems, and processes that improve transaction speed and reliability.

Work with Technology Transfer staff to improve office workflows as transaction volume increases.

General Technology Transfer Support

Communicate professionally with faculty inventors, entrepreneurs, companies, attorneys, university personnel, and other stakeholders.

Assist with records, reporting, and administrative activities associated with technology commercialization.

Support other Technology Transfer Office initiatives and priorities as assigned.

Minimum Education Required:

Bachelor's degree required. (A degree in business, finance, law, communications, technology, science, engineering, or a related field is preferred.)

Relevant professional experience may be considered in evaluating a candidate's qualifications.

Experience Requirements:

Experience with work requiring persistent follow-through and careful attention to detail is preferred.

Experience in one or more of the following areas is particularly helpful:

Contract administration

Business transactions

Sales operations

Deal execution

Project management

Technology commercialization

Startup or entrepreneurial environments

Prior technology transfer experience is not required.

Skills, Abilities, and Characteristics:

Exceptional organizational ability and attention to detail.

Strong follow-through and a demonstrated ability to bring projects to completion.

Comfort managing many simultaneous transactions and deadlines.

Professional and persistent communication skills.

Ability to follow up repeatedly and appropriately without losing momentum.

Sound judgment regarding when to act independently and when to escalate an issue.

Ability to establish positive working relationships with faculty, entrepreneurs, companies, attorneys, and university personnel.

Comfort working in a fast-moving environment with a high volume of activity.

Proficiency with Microsoft Office and the ability to learn university databases and workflow systems.

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)

• Generous vacation and sick time, plus 13 paid holidays

• Employee assistance program, available to the employee and all members of their household

• Tuition benefits for employees and eligible family members

• Access to athletic facilities

• Excellent medical/dental benefits

• Short/long term disability benefits

• Paid parental and maternity leave

• Wellness program

• Free on-campus parking

• Free UTA passes for employee, spouse, and qualified dependents

• Discounts at the BYU Store and for many events at BYU

Pay Grade: 51

Typical Starting Pay: $28.25-$36.25 ($59,000-$75,500)

The actual compensation offered will take into consideration internal equity and may vary based on the candidate's job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!