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Tech Support Help Desk Jobs in Baltimore, MD (NOW HIRING)

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support. * Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories ...

INSPYR Solutions

Service Desk Technician

Baltimore, MD · On-site

$25 - $26/hr

Associate degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience). * 1-2 years of IT support, help desk, or customer service ...

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

$53K - $83K/yr

As a Help Desk Specialist, you'll play a critical role in maintaining and supporting collaboration services used across a secure government environment. Working as part of a small, highly ...

DatamanUSA, LLC

Service Desk Technician

Baltimore, MD · On-site

... Technology, Computer Science, or a related field (or equivalent combination of education and experience). *) 1-2 years of customer support, help desk, or technical support experience. *) Experience ...

Kaizen Approach, Inc

Help Desk Specialist

Linthicum, MD · On-site

$85K - $109K/yr

We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical ...

DatamanUSA, LLC

Service Desk Technician

Baltimore, MD · On-site

... Technology, Computer Science, or a related field (or equivalent combination of education and experience). *) 1-2 years of customer support, help desk, or technical support experience. *) Experience ...

Integrated Resources INC

Help Desk Technician

Columbia, MD

$19.75 - $26.75/hr

... , Clinical Research, Rehabilitation Therapy and Nursing. Position: Help Desk Technician Location: Columbia, MD Duration: 3 months to hire Responsibilities : Provide First Level technical support to ...

INFINITE LEGACY

Supervisor, IT Service Desk

Halethorpe, MD · On-site

$82K - $92K/yr

The IT Service Desk Supervisor is responsible for overseeing day‑to‑day IT support operations ... Prior experience as a Help Desk Lead, Support Supervisor, or similar role, and experience with ...

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All JobsTech Support Help Desk JobsTech Support Help Desk Jobs in Baltimore, MD

Tech Support Help Desk information

See Baltimore, MD salary details

$12

$23

$33

How much do tech support help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for tech support help desk in Baltimore, MD is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a tech support help desk professional, and why are they important?

To thrive as a Tech Support Help Desk professional, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and diffuse stressful situations. These skills ensure timely, accurate resolution of technical issues and create positive user experiences, which are crucial for organizational productivity.

What is a tech support help desk?

A Tech Support Help Desk is a service that provides technical assistance and support to users experiencing issues with computer systems, software, hardware, or other technology products. Help desk professionals troubleshoot problems, answer questions, and guide users through solutions, often remotely. They serve as the first point of contact for technical problems, helping to ensure that technology runs smoothly and efficiently for individuals and organizations. Tech Support Help Desk teams are essential in minimizing downtime and maintaining productivity.

What are some common challenges faced by tech support help desk professionals, and how can they be overcome?

Tech Support Help Desk professionals often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and communicating effectively with users of varying technical backgrounds. Staying organized, prioritizing tasks, and maintaining a calm, empathetic demeanor can help manage stress and ensure efficient problem resolution. Continuous learning and collaboration with colleagues are also essential for troubleshooting unfamiliar issues and delivering high-quality support.

What does a tech support help desk support technician do?

A tech support help desk support technician assists users by diagnosing and resolving hardware, software, and network issues. They provide technical guidance, troubleshoot problems remotely or in person, and often use tools like ticketing systems and remote access software to ensure efficient support.

Is a tech support help desk a stressful job?

A tech support help desk job can be stressful due to high call volumes, tight deadlines, and the need to resolve technical issues quickly. It often requires strong communication skills, patience, and the ability to handle difficult customers, which can contribute to job stress levels.
What are popular job titles related to Tech Support Help Desk jobs in Baltimore, MD? For Tech Support Help Desk jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Tech Support Help Desk jobs in Baltimore, MD look for? The top searched job categories for Tech Support Help Desk jobs in Baltimore, MD are:
Tech Support Help Desk jobs near you
Infographic showing various Tech Support Help Desk job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $47,847 per year, or $23 per hour.

Help Desk Level 1 102291 with Security Clearance

Information Technology Engineering Corporation

Fort George G Meade, MD • On-site

$22.75 - $31/hr

Other

Posted 6 days ago

Job description


Help Desk Level 1 
Location: Fort Meade, MD 
Required Clearance: Top Secret/SCI with FS Poly  Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.   U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation.   Job Responsibilities: * Utilize work aids to resolve tickets at lowest level of support. * Receive, triage, and route tickets to Tier 2 Help Desk accordingly. * Compile and organize data for monthly status reports. * Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts. * Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket. * Assist users with account creation, accessing and using IT systems. * Update Standard Operating Procedure documents to adapt to new system functionality or configuration changes. * Analyze, log and track issue and problem tickets related to Intelink application . * Provide trend analysis and metrics to the Government based on gather data and monthly status reports. * Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement. * Provide daily written and oral communications, make recommendations for improving documentation. 
Required Skills: * 1 year of demonstrated Help Desk experience with a Bachelor's Degree in a Business, Technical, or Math related field. * 3 years of Help Desk experience with an Associate degree. * 5 years of Help Desk Experience with a High School Diploma. * DOD 8570 Compliance with IAT Level 1 is required.

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