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Tech Support Help Desk Jobs in Baltimore, MD (NOW HIRING)

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

We're seeking Help Desk Specialists to support a program in the Ft. Meade area. What You'll Do As a Help Desk Specialist, you will: * Provide service availability monitoring and help desk support for ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

We're seeking Help Desk Specialists to support a program in the Ft. Meade area. What You'll Do As a Help Desk Specialist, you will: * Provide service availability monitoring and help desk support for ...

Hirekeyz Inc

Senior Help Desk Specialist

Baltimore, MD · On-site

MHBE seeks Senior Help Desk Specialists to provide IT software, hardware installation, maintenance, support, and Help Desk services, including resolving issues with software installations on desktops ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

... Technology Salary Grade Date Needed By Job Type Full-time Travel Position Title: Help Desk ... All employees supporting this contract are considered mission critical and may be required to ...

Leisnoi, Inc.

Help Desk Technician

Baltimore, MD · On-site

$21/hr

... Technology Salary Grade Date Needed By Job Type Full-time Travel Position Title: Help Desk ... All employees supporting this contract are considered mission critical and may be required to ...

Astrion

Enterprise Service Desk Analyst

Columbia, MD · On-site

$40K - $55K/yr

Minimum of 2 years of experience in a Service Desk Analyst or IT support role * Current relevant IT ... Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment

Astrion

Enterprise Service Desk Analyst

Columbia, MD · On-site

$20.25 - $27.75/hr

Minimum of 2 years of experience in a Service Desk Analyst or IT support role * Current relevant IT ... Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment

Entarian

Help Desk Specialist

Silver Spring, MD

$25 - $28/hr

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service ... information technology and program support services for NMFS programs and staff based at the ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... information technology and program support services for NMFS programs and staff based at the ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... information technology and program support services for NMFS programs and staff based at the ...

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Showing results 21-40

All JobsTech Support Help Desk JobsTech Support Help Desk Jobs in Baltimore, MD

Tech Support Help Desk information

See Baltimore, MD salary details

$12

$23

$33

How much do tech support help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for tech support help desk in Baltimore, MD is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a tech support help desk professional, and why are they important?

To thrive as a Tech Support Help Desk professional, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and diffuse stressful situations. These skills ensure timely, accurate resolution of technical issues and create positive user experiences, which are crucial for organizational productivity.

What is a tech support help desk?

A Tech Support Help Desk is a service that provides technical assistance and support to users experiencing issues with computer systems, software, hardware, or other technology products. Help desk professionals troubleshoot problems, answer questions, and guide users through solutions, often remotely. They serve as the first point of contact for technical problems, helping to ensure that technology runs smoothly and efficiently for individuals and organizations. Tech Support Help Desk teams are essential in minimizing downtime and maintaining productivity.

What are some common challenges faced by tech support help desk professionals, and how can they be overcome?

Tech Support Help Desk professionals often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and communicating effectively with users of varying technical backgrounds. Staying organized, prioritizing tasks, and maintaining a calm, empathetic demeanor can help manage stress and ensure efficient problem resolution. Continuous learning and collaboration with colleagues are also essential for troubleshooting unfamiliar issues and delivering high-quality support.

What does a tech support help desk support technician do?

A tech support help desk support technician assists users by diagnosing and resolving hardware, software, and network issues. They provide technical guidance, troubleshoot problems remotely or in person, and often use tools like ticketing systems and remote access software to ensure efficient support.

Is a tech support help desk a stressful job?

A tech support help desk job can be stressful due to high call volumes, tight deadlines, and the need to resolve technical issues quickly. It often requires strong communication skills, patience, and the ability to handle difficult customers, which can contribute to job stress levels.
What are popular job titles related to Tech Support Help Desk jobs in Baltimore, MD? For Tech Support Help Desk jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Tech Support Help Desk jobs in Baltimore, MD look for? The top searched job categories for Tech Support Help Desk jobs in Baltimore, MD are:
Tech Support Help Desk jobs near you
Infographic showing various Tech Support Help Desk job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $47,847 per year, or $23 per hour.

Help Desk Support Technician

Decisionpoint Corporation

Baltimore, MD • On-site

$19 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Overview
DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and print problem determination/escalation. All employees are considered mission critical and are expected to report even during inclement weather conditions.
This position is onsite in Baltimore, MD.
Duties & Responsibilities
Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing the incident management system. Documentation in the incident management system is required for both real-time voice and virtual reported problems.
  • Documents and provides problem analysis and resolution on a wide variety of hardware, software, video, mainframe, and network problems.
  • Dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP).
  • Customer Service Representatives also utilize operational communications systems within the Service Center to communicate real-time events to management and customers as required.
  • Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
  • Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems
  • Accept and process virtual call inquires for hardware and software,
  • Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level-2).
  • Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
  • Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
  • Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list.
  • Gather information and follow required diagnostic procedures.
  • Adhere to the Standard Operating Procedures (SOP).
Qualifications
  • Ability to obtain a Public Trust clearance.
  • Must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification.
  • Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers.
  • Minimum of one year of IT call center support experience required.

Desired skills:
  • Ticketing system knowledge/experience (ServiceNow, Remedy or any other ticketing system).

Compensation: Anticipated hourly rate range is $19.00-$21.00 per hour.
DecisionPoint provides a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) Match, Health Savings Account, Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and Holidays.
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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