ZipRecruiter

Log In

1

Tech Support Help Desk Jobs in Connecticut (NOW HIRING)

Kent School

Technical Support Specialist

Kent, CT · On-site

This position is an active member of the Technology Department's help desk team, sharing coverage and support responsibilities under the direction of the IT Manager, and collaborates regularly with ...

Xperteks

Windows Helpdesk Support

Wilton, CT · On-site

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A ... Candidate must be passionate about computers & technology and should be highly proficient in ...

Xperteks

Windows Helpdesk Support

Wilton, CT · On-site

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A ... Candidate must be passionate about computers & technology and should be highly proficient in ...

Xperteks

Windows Helpdesk Support

Wilton, CT · On-site

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A ... Candidate must be passionate about computers & technology and should be highly proficient in ...

Safety Marking, LLC

Assistant IT Manager

Bridgeport, CT · On-site

$65K - $75K/yr

... technology support across office, shops, and road crew operations to help employees work ... Preferred Qualifications Relevant Microsoft, help desk, cybersecurity, networking, or systems ...

Morris Group, Inc.

Help Desk Technician-Level-1

Windsor, CT · On-site

$47K - $58K/yr

We are seeking a dependable, customer-focused Help Desk Technician to provide exceptional technical ... Provide support for company issued hardware, work related software, Windows 10/11, Microsoft 365 ...

Complete IT Evolved

Support Desk Technician

Branford, CT · On-site

$46K - $55K/yr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team ...

Complete IT Evolved

Support Desk Technician

Branford, CT

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hartford, CT · On-site

$35K - $47K/yr

Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. * Demonstrated experience supporting Windows-based environments, including Windows 10 ...

Robert Half

Desktop Support Analyst

East Hartford, CT · On-site

$25 - $30/hr

... T teams to ensure timely issue resolution * Document technical issues, resolutions, and support procedures Required Qualifications: * 2+ years of Desktop Support, Help Desk, or End User Support ...

TEKsystems

Service Desk Analyst

New Haven, CT · Hybrid

$20 - $24/hr

Description This client is seeking a well rounded helpdesk specialist. 80-100% phone support. Teams ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

previous page

Showing results 41-60

All JobsTech Support Help Desk JobsTech Support Help Desk Jobs in Connecticut

Tech Support Help Desk information

What are the key skills and qualifications needed to thrive as a tech support help desk professional, and why are they important?

To thrive as a Tech Support Help Desk professional, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and diffuse stressful situations. These skills ensure timely, accurate resolution of technical issues and create positive user experiences, which are crucial for organizational productivity.

What is a tech support help desk?

A Tech Support Help Desk is a service that provides technical assistance and support to users experiencing issues with computer systems, software, hardware, or other technology products. Help desk professionals troubleshoot problems, answer questions, and guide users through solutions, often remotely. They serve as the first point of contact for technical problems, helping to ensure that technology runs smoothly and efficiently for individuals and organizations. Tech Support Help Desk teams are essential in minimizing downtime and maintaining productivity.

What are some common challenges faced by tech support help desk professionals, and how can they be overcome?

Tech Support Help Desk professionals often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and communicating effectively with users of varying technical backgrounds. Staying organized, prioritizing tasks, and maintaining a calm, empathetic demeanor can help manage stress and ensure efficient problem resolution. Continuous learning and collaboration with colleagues are also essential for troubleshooting unfamiliar issues and delivering high-quality support.

What does a tech support help desk support technician do?

A tech support help desk support technician assists users by diagnosing and resolving hardware, software, and network issues. They provide technical guidance, troubleshoot problems remotely or in person, and often use tools like ticketing systems and remote access software to ensure efficient support.

Is a tech support help desk a stressful job?

A tech support help desk job can be stressful due to high call volumes, tight deadlines, and the need to resolve technical issues quickly. It often requires strong communication skills, patience, and the ability to handle difficult customers, which can contribute to job stress levels.

What are popular job titles related to Tech Support Help Desk jobs in Connecticut?

For Tech Support Help Desk jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Tech Support Help Desk jobs in Connecticut look for?

The top searched job categories for Tech Support Help Desk jobs in Connecticut are:

Tech Support Help Desk jobs near you
Infographic showing various Tech Support Help Desk job openings in Connecticut as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution.

Helpdesk Analyst

Wellington Steele & Associates

Orange, CT

$40K - $55K/yr

Full-time

Re-posted 12 days ago

Job description

Overview

Help Desk Administrator

Compensation depends on expereince: Range from $40k-$55k

Position Objective:

The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.

 

Duties & Responsibilities:

  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:

  • Strong technical skills with PC's
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:

  • PC, printer, telephone, fax machine, copier, and other office equipment.
Employment Type: OTHER

Apply