ZipRecruiter

Log In

1

Tech Support Help Desk Jobs in Connecticut (NOW HIRING)

The Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

They are seeking a Help Desk Technician to provide user support and maintain the organization ... Support the roll-out and testing of new applications and technologies. • Diagnose and ...

Marrakech, Inc.

IT Specialist (FT)

Woodbridge, CT · On-site

$19.06 - $19.57/hr

Support users, manage devices, and gain experience across IT-from help desk to networking and cybersecurity. Full-Time IT Specialist Information Systems & Technology Location: Based in Woodbridge ...

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

CFS

Regional IT Support Specialist

Enfield, CT · On-site

Regional IT Support Specialist Southern Connecticut Territory (New Haven - Stamford) $55,000 - $65,000 + Overtime + Mileage Reimbursement Looking for More Than a Help Desk Job? A growing, multi-site ...

Kent School

Technology Support Specialist

Kent, CT · On-site

$25 - $27.50/hr

This position is an active member of the Technology Department's help desk team, sharing coverage and support responsibilities under the direction of the IT Manager, and collaborates regularly with ...

Complete Network Support

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team ...

company652

Service Desk Analyst

Wallingford, CT · On-site

$20.50 - $28/hr

The Service Desk Analyst provides frontline support for a variety of information technology ... This is an entry-level role with full training provided by our internal team - no prior Help Desk ...

previous pagenext page

Showing results 21-40

All JobsTech Support Help Desk JobsTech Support Help Desk Jobs in Connecticut

Tech Support Help Desk information

What are the key skills and qualifications needed to thrive as a tech support help desk professional, and why are they important?

To thrive as a Tech Support Help Desk professional, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and diffuse stressful situations. These skills ensure timely, accurate resolution of technical issues and create positive user experiences, which are crucial for organizational productivity.

What is a tech support help desk?

A Tech Support Help Desk is a service that provides technical assistance and support to users experiencing issues with computer systems, software, hardware, or other technology products. Help desk professionals troubleshoot problems, answer questions, and guide users through solutions, often remotely. They serve as the first point of contact for technical problems, helping to ensure that technology runs smoothly and efficiently for individuals and organizations. Tech Support Help Desk teams are essential in minimizing downtime and maintaining productivity.

What are some common challenges faced by tech support help desk professionals, and how can they be overcome?

Tech Support Help Desk professionals often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and communicating effectively with users of varying technical backgrounds. Staying organized, prioritizing tasks, and maintaining a calm, empathetic demeanor can help manage stress and ensure efficient problem resolution. Continuous learning and collaboration with colleagues are also essential for troubleshooting unfamiliar issues and delivering high-quality support.

What does a tech support help desk support technician do?

A tech support help desk support technician assists users by diagnosing and resolving hardware, software, and network issues. They provide technical guidance, troubleshoot problems remotely or in person, and often use tools like ticketing systems and remote access software to ensure efficient support.

Is a tech support help desk a stressful job?

A tech support help desk job can be stressful due to high call volumes, tight deadlines, and the need to resolve technical issues quickly. It often requires strong communication skills, patience, and the ability to handle difficult customers, which can contribute to job stress levels.

What are popular job titles related to Tech Support Help Desk jobs in Connecticut?

For Tech Support Help Desk jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Tech Support Help Desk jobs in Connecticut look for?

The top searched job categories for Tech Support Help Desk jobs in Connecticut are:

Tech Support Help Desk jobs near you
Infographic showing various Tech Support Help Desk job openings in Connecticut as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution.

Help Desk Technician

The Kinsley Group

East Granby, CT • On-site

$20 - $27/hr

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Kinsley Group is a family-owned business and an industry leader in generator service, sales, and rentals. They are seeking a Help Desk Technician to provide user support and maintain the organization's computer systems and networks.
Responsibilities:
• Install and configure computer hardware, operating systems, and applications.
• Set up new user accounts and resolve password and access issues.
• Provide technical support via phone, in-person, or remote assistance.
• Create and maintain documentation, reports, and system diagrams.
• Develop and conduct training on new and existing systems and software.
• Support the roll-out and testing of new applications and technologies.
• Diagnose and troubleshoot hardware, software, and network issues.
• Collaborate with colleagues and external consultants to resolve challenges.
• Serve as a backup for monitoring and maintaining systems and networks.
• Multi-task and prioritize multiple open cases to ensure timely resolution.
Qualifications:
Required:
• High school diploma or equivalent; 2+ years of related experience or a combination of education and experience.
• Strong knowledge of Microsoft Software and TCP/IP Networking.
• Flexibility to work nights, weekends, and on-call hours as needed.
• Excellent customer service skills and verbal communication abilities.
• A strong sense of urgency, integrity, and drive for success.
Company:
In 1964, Kenneth N. Kinsley laid the foundation of Kinsley Power Systems, marking the beginning of a remarkable journey. Founded in 1964, the company is headquartered in East Granby, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply