Tech Support Coordinator Jobs in Rouses Point, NY

Licensed Practical Nurse/Licensed Vocational Nurse (LPN/LVN)

STGi is currently seeking a Licensed Practical Nurse/Licensed Vocational Nurse to provide services at our Community Based Outpatient Clinic.

JOB SUMMARY: The general duty of the Licensed Practical Nurse/Licensed Vocational Nurse is to provide a wide variety of clinical and administrative nursing care under the direction of the CBOC Clinic Manager, PACT Provider and STGi Program Manager.

ESSENTIAL FUNCTIONS:

• Demonstrates basic knowledge of Pharmacology and medication administration techniques per facility protocols, and state regulations, as prescribed by PACT Provider.
• Works with the PACT team to check-in/check-out patients.
• Participates in all staff meetings and PACT huddles.
• Observes patients and reports adverse reactions to medications, treatment or physical/mental condition.
• Performs cardiopulmonary resuscitation (CPR) and assists during respiratory and cardiac arrest procedures.
• Performs a range of nursing procedures, including dressing changes, suture removal, oxygen administration, wound irrigation, catheterization, injection administration and venipunctures.
• Prepares patients for laboratory procedures and examinations by providing information and instructions, while assisting the Primary Care Provider and RN Care Manager upon request.
• Sets up and operates therapeutic and emergency equipment, including monitor, EKG, oxygen, automatic electronic defibrillator (AED), and portable suction.
• Maintains universal precautions and infection control practices.
• Assists support staff as needed.
• Documents all pertinent patient information in their medical records and VISTA to demonstrate quality care delivery and promote continuity of care.
• Assists in maintaining the VISTA (Veteran Health Information Systems and Technology Architecture) clinic reminder tracking system current for each enrolled patient.
• Documents all pertinent information and completes the VISTA Clinical Reminder Program as outlined by the site-specific VAMC for compliance of the Directors Performance Measures.
• Assists in scheduling patients for initial and follow-up appointments in accordance to the VA access standards and the patient's medical necessity.
• Assures patients are informed regarding their plan of care, including lab and diagnostic test results as needed.
• Provides health educational materials and resources to patients and their families for informational purposes.
• Participates in the ongoing Performance Improvement Program between STGi, its Subcontractor(s), and the VAMC.
• Assists in ensuring that all required reports are completed accurately.
• Assists the CBOC Clinic Manager and other staff in maintaining the clinic's compliance with all federal, state, local, JCAHO, OSHA, Veteran Affairs, STG VA Program and Subcontractor safety and operational regulations, directives and standards.
• Assists the RN Care Manager in ensuring all patient information on access/wait time documentation is complete and accurate.
• Maintains confidentiality of all information and supports patients' privacy, rights, and safety.
• Applies the basic concepts of customer service techniques, cultural diversity and age-specific characteristics.
• Documents patient reminders, clinical reminders, clinical interaction and closes encounters, answering questions, and performs other duties as needed to ensure a beneficial visit, online activity and/ or training and support of the PACT team.
• Makes follow up visits.
• Provides general clerical/administrative support coordination work for the unit.
• Performs other work-related duties as assigned.

REQUIRED EXPERIENCE AND SKILLS:

• Prefer one to three years of current clinical experience working in a similar environment. Outpatient clinical and/or other hospital experience preferred (Medical-Surgical, Intensive Care Unit, Emergency Room, or other hospital experience preferred).
• Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.
• Thorough knowledge of the variations in anatomy.
• Knowledge and ability to apply the practical nursing principles, procedures and techniques.
• Ability to assess patient condition, recognizes adverse signs and symptoms, and reacts swiftly in emergency situations.
• Ability to follow orders and works under close supervision, while demonstrating initiative and independence.
• Ability to provide, as directed by the provider, individualized and group counseling, guidance, and health instruction with the focus on disease prevention and health maintenance.
• Ability to provide educational material to patients and/or families regarding proper home health care activities, such as giving injections, taking blood pressures, changing wound dressings, etc.
• Knowledge of pharmacological agents used in patient treatment, including desired effects, side effects, complications, and patient usage considerations.
• Demonstrate knowledge of age-specific customer service techniques with exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism to ensure a positive customer experience.
• Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary Care Practice.
• Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability.
• Must be detailed oriented and have the ability to multi-task.

REQUIRED EDUCATION:

• LPN from an accredited nursing school.
• Current, full, active, and unrestricted nursing license in New York.
• Retain current Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from American Heart Association or Military Training Network

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• Work is normally performed in a typical interior/office work environment.
• Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.

Pay rate: Starting at $22.50/hour