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Tech Support Coordinator Jobs in Rouses Point, NY

IDEX

IT Systems Administrator

Saint Albans, VT · On-site

$78K - $117K/yr

Provide top-tier technical support and customer service for end-user IT needs throughout the ... Perform software patching in coordination with corporate-based resources * Participate in ...

IDEX

IT Systems Administrator

Saint Albans, VT · On-site

$78K - $117K/yr

Provide top-tier technical support and customer service for end-user IT needs throughout the ... Perform software patching in coordination with corporate-based resources * Participate in ...

IDEX

IT Systems Administrator

Saint Albans, VT · On-site

$78K - $117K/yr

Provide top-tier technical support and customer service for end-user IT needs throughout the ... Fine motor skills, hand-eye coordination, and visual focus for detailed tasks, including tool use ...

Sentrillion

Field Technology Specialist

Plattsburgh, NY · On-site

$25 - $40/hr

We are seeking a skilled and motivated Field Technology Specialist to support the deployment ... You will also be responsible for coordinating materials and equipment needed for project execution ...

Ask IT consulting

FAP General Clerk

Georgia, VT · On-site

$14.75 - $19/hr

Company Description Ask IT Consulting Inc, backed by a $500 million Microtek group company ... Department of the Army - Provide and aid in the coordination and administration of the Family ...

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All JobsTech Support JobsTech Support Coordinator JobsTech Support Coordinator Jobs in Rouses Point, NY

Tech Support Coordinator information

See Rouses Point, NY salary details

$12

$23

$36

How much do tech support coordinator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tech support coordinator in Rouses Point, NY is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.20 per hour, depending on experience, location, and employer.

What is a tech support coordinator?

Tech Support Coordinators are professionals who oversee and manage technical support teams within an organization. They ensure that customer or internal IT issues are resolved efficiently by coordinating support staff, setting priorities, and monitoring ticket progress. Their role often includes training new team members, handling escalated issues, and communicating with other departments to improve support processes. Tech Support Coordinators play a key role in maintaining high customer satisfaction and the smooth operation of IT services.

How does a tech support coordinator typically collaborate with other departments to resolve technical issues?

A Tech Support Coordinator often acts as a bridge between the technical support team and other departments such as engineering, product management, and customer service. When complex issues arise, they facilitate communication by gathering detailed information from clients and relaying it to the appropriate teams for resolution. They also coordinate follow-ups to ensure timely updates and solutions are provided to customers. This collaborative approach not only speeds up problem resolution but also helps in identifying recurring issues that may require broader organizational attention.

What are the key skills and qualifications needed to thrive as a tech support coordinator, and why are they important?

To thrive as a Tech Support Coordinator, you need strong troubleshooting abilities, technical knowledge of hardware and software, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems, remote support tools, and platforms like Windows, macOS, and Linux is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you excel in this customer-facing role. These skills are essential for efficiently resolving technical issues, managing support teams, and ensuring high levels of customer satisfaction.

What is the difference between Tech Support Coordinator vs Help Desk Technician?

AspectTech Support CoordinatorHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, IT departments, customer supportHelp desks, call centers, IT support teams
Employer & IndustryBusinesses, tech companies, service providersIT service providers, internal support teams
Primary FocusOverseeing support processes, coordinating teamsTroubleshooting technical issues, assisting users

The Tech Support Coordinator typically manages support teams and processes, ensuring efficient issue resolution, while Help Desk Technicians focus on diagnosing and fixing technical problems directly for users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What cities near Rouses Point, NY are hiring for Tech Support Coordinator jobs?

Cities near Rouses Point, NY with the most Tech Support Coordinator job openings:

Infographic showing various Tech Support Coordinator job openings in Rouses Point, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,490 per year, or $23.3 per hour.

Medical Support Assistant (MSA) - PRN

Plattsburgh, NY • On-site

STG International
Hospitals • 1 - 5K employees
Learn more about STG Internationalexternal

$42K - $54K/yr

Per diem

Re-posted 26 days ago

Job description

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic.

JOB SUMMARY:
The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC).

ESSENTIAL FUNCTIONS:
Manages the schedules and treatment of CBOC patients.
Maintains electronic logs/files in conjunction with the consult/appointment process.
Greets and checks in patients, updating records as necessary.
Coordinates patients' schedules and clinic flow.
Performs clerical and administrative functions to maintain patient data.
Schedules new and established patient appointments.
Tracks and facilitates completion of encounters and consults.
Participates in PACT team huddles and team meetings to manage and plan patient care.
Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
Manages electronic wait list to verify and validate accuracy and resolve issues.
Performs administrative follow up actions.
Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
Evaluates patient information and clinic schedule lists to determine whether patient is vested.
Gathers information and collects/compiles data to meet the needs of the service.
Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.
Maintains alertness to patients requiring immediate treatment.
Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).
Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.
Verifies that required appropriate individuals have completed CBOC/VA paperwork.
Schedules and notifies patients of follow-up appointments/referrals.
Assists in the coordination of supplies/equipment.
Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.
Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.
Acts as a liaison between contractor and the VAMC.
Participates in the ongoing Performance Improvement Program between STGi and VAMC.
Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.
Maintains confidentiality of all information and support patients' privacy, rights, and safety.
Performs other work-related duties as assigned.

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About STG International

Sourced by ZipRecruiter

STG International is a leading organization in the field of Professional Services, providing a wide variety of solutions in healthcare staffing, executive level personnel, technical expertise and project management among others. The company, which began operations in 1997, is headquartered in Arlington, Virginia. STG International is underpinned by a strong mission to provide the highest quality of professional services to meet the evolving needs of its clientele in both public and private sectors, uniquely coupling innovative solutions with a client-focused approach.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Arlington, VA, US

Year founded

1997

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