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Tech Support Associate Jobs in Washington, DC (NOW HIRING)

POWERX

IT Support Specialist

Chantilly, VA · On-site

The IT Support Specialist is responsible for supporting and maintaining the company's information ... Technology) or Associate's degree in Network Administration and/or Computer Programming or ...

POWERX

IT Support Specialist

Chantilly, VA · On-site

The IT Support Specialist is responsible for supporting and maintaining the company's information ... Technology) or Associate's degree in Network Administration and/or Computer Programming or ...

PHPSS

Records Support Associate Level I

Washington, DC

$22/hr

Contract Supervisor Records Support Associate Level I About Xtreme Solutions XSI is a leading provider of information technology and professional services known for outstanding service delivery in a ...

Nooks

IT Support Specialist

Arlington, VA · On-site

As IT Support Specialist, you will be the frontline resource for day-to-day technical support and ... Associate's degree, or relevant certifications in lieu of experience. Eligibility & Clearance ...

Cetera Investors

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

... technology. "Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions ...

Cetera Investors

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

... technology. "Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions ...

MANTECH

Enterprise IT Support Officer

Mclean, VA · On-site

$21.75 - $30/hr

High School Diploma with 11+ years of experience, an associate's degree with 9+ years of experience ... standard IT support tools. * Skilled in reading, interpreting, and executing technical work from ...

MANTECH

Enterprise IT Support Officer

Mclean, VA · On-site

$21.75 - $30/hr

High School Diploma with 11+ years of experience, an associate's degree with 9+ years of experience ... standard IT support tools. * Skilled in reading, interpreting, and executing technical work from ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. * Experience supporting technology within a civil engineering, architecture ...

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All JobsTech Support Associate JobsTech Support Associate Jobs in Washington, DC

Tech Support Associate information

See Washington, DC salary details

$11

$22

$32

How much do tech support associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tech support associate in Washington, DC is $22.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.94 per hour, depending on experience, location, and employer.

What is the difference between Tech Support Associate vs Customer Service Representative?

AspectTech Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma; certifications like CompTIA A+ are commonHigh school diploma; customer service training often preferred
Work EnvironmentTechnical support centers, IT departments, remote troubleshootingCall centers, retail, online support, various industries
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding technical troubleshooting rolesCustomer interaction and service skills

The main difference between a Tech Support Associate and a Customer Service Representative lies in their focus. Tech Support Associates primarily handle technical troubleshooting and IT-related issues, often requiring technical certifications. Customer Service Representatives focus on assisting customers with inquiries, complaints, and service-related questions, often in retail or service industries. Both roles involve communication skills, but Tech Support Associates require more technical knowledge and problem-solving skills.

Is tech support an entry level job?

Tech support associate positions are often entry-level roles that require basic technical knowledge, good communication skills, and problem-solving abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for beginners.

What does a tech support associate do?

A tech support associate provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often use remote tools, troubleshooting guides, and customer communication skills to ensure systems function properly and users are satisfied.

What are the most commonly searched types of Tech Support jobs in Washington, DC?

The most popular types of Tech Support jobs in Washington, DC are:

Infographic showing various Tech Support Associate job openings in Washington, DC as of September 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,096 per year, or $22.2 per hour.

IT Support Specialist

Chantilly, VA • On-site

POWERX
See more jobs at POWERXexternal

Full-time

Posted 28 days ago

Key responsibilities

  • Support and maintain the company's Microsoft 365 environment, including licensing, feature rollouts, and automation tasks.

  • Troubleshoot and support hardware and software systems, including PC and network hardware, and assist with security configurations.

  • Create and update training materials, including instructional guides and videos, to support user onboarding and training.

Job description

Job Summary:

The IT Support Specialist is responsible for supporting and maintaining the company's information technology infrastructure to ensure efficient and secure operations. This role involves executing day-to-day technical tasks, providing end-user support, and assisting in the implementation and administration of IT systems and services. The IT Support Specialist will support Microsoft 365 environments, troubleshoot and maintain hardware and software systems, and contribute to the integration of new technologies. Additionally, the role includes maintaining documentation, developing training materials, and collaborating with internal teams to uphold IT standards and enhance operational effectiveness across the organization.

 Supervisory Responsibilities:

  • None

Duties/Responsibilities: 

Network Management

  • Administer and optimize the company's Microsoft 365 tenant and other cloud-based infrastructures. 
  • Oversee licensing, feature rollouts, and automate tasks using PowerShell or Graph API.
  • Develop and maintain clear Standard Operating Procedures (SOPs).

Collaboration and Communication

  • Champion operational excellence and support. 
  • Customer service-orientated mindset.
  • Serve as Tier 3 escalation, mentor the service desk, and streamline joiner/mover/leaver workflows to cut manual effort. 
  • Track M365 roadmap items, plan phased releases, and report KPI-driven insights to leadership. 

IT Administration Support

  • Perform the department's administrative tasks, including vendor and license management. 
  • Support software integration efforts and assist with security configurations.

Hardware Support

  • Troubleshoot and support PC and network hardware, including setup, maintenance, and minor repairs. 

Training Development

  • Create and update interactive training materials, including instructional guides and videos, using basic image and video editing software.
  • Use basic multimedia tools (e.g., Loom, Scribe, and Camtasia) to support user training and onboarding. 

Additional responsibilities and tasks as required to support the organization's goals and adapt to evolving business needs.

Attributes/Abilities: 

  • Must have a satisfactory background check.
  • Experience in all aspects of the Microsoft 365 Admin Center.
  • Extensive knowledge of Cloud based infrastructures, including storage and hosting solutions like AWS and Microsoft Azure.
  • Proficiency with PC and network hardware installation, troubleshooting, and maintenance.
  • Thorough technical knowledge of networks, personal computers, telephone systems, software integration, and cyber-security.
  • Ability to manage multiple projects simultaneously while providing prompt customer service.
  • Basic skills in image and video editing for the creation of interactive training content (experience with tools such as Loom, Scribe, Camtasia, or similar).
  • Proficiency in sourcing and selecting the best solutions for computing hardware, software, and related services.
  • Strong written communication skills, with the ability to produce clear and concise technical documentation.
  • Strong interpersonal skills, able to work effectively across departments. 

Experience and Education: 

  • Bachelor's degree in a relevant field (e.g., Computer Science or Information Technology) or Associate's degree in Network Administration and/or Computer Programming or equivalent education/experience preferred.
  • Experience migration or integration project environments preferred.
  • Knowledge of cybersecurity best practices.
  • Minimum of 5 years of related experience preferred. 

Physical Requirements:

  • This is an office desk position with no significant physical exertion required.
  • May be required to life up to 15 pounds.

POWERX isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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