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Tech Support Associate Jobs in Tempe, AZ (NOW HIRING)

Phoenix Rescue Mission

IT Support Technician II

Phoenix, AZ · On-site

$21.50 - $29.50/hr

Associate's degree in an IT-related field preferred; equivalent experience or relevant certifications may be considered in lieu of a degree. * 2-3 years of experience in IT support, end-user ...

Airbus

IT Support Engineer L1

Chandler, AZ · On-site

Technical Support & Troubleshooting*** Troubleshoot software problems across the Windows ... Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ...

Foothills Neurology

Be Seen First

IT Support and EMR Analyst

Phoenix, AZ · On-site

$65K - $75K/yr

Associate degree in Information Technology, Healthcare Informatics, Computer Science, or related field. * 3+ years of desktop support/help desk experience. * 2+ years supporting AthenaOne ...

ADP

IT Helpdesk Support Specialist

Tempe, AZ · On-site

As a Principal IT Support Analyst professional you will be a point of contact for ADP employees ... Best-in-class benefits start on Day 1 because healthy associates are happy ones. * Focus on your ...

ADP

IT Helpdesk Support Specialist

Tempe, AZ · On-site

As a Principal IT Support Analyst professional you will be a point of contact for ADP employees ... Best-in-class benefits start on Day 1 because healthy associates are happy ones. * Focus on your ...

Brenntag

IT Support Engineer L1

Chandler, AZ · On-site

Support onboarding and offboarding processes including equipment setup and decommissioning ... Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ...

Brenntag AG

IT Support Engineer L1

Chandler, AZ · On-site

Support onboarding and offboarding processes including equipment setup and decommissioning ... Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are ...

MWH

IT Support Analyst - MWH

Phoenix, AZ · On-site

$23 - $31.25/hr

In this deskside support role, you will deliver hands-on and remote technical assistance to ... Associate or Bachelors degree in Information Technology, Computer Science, a related field or ...

MWH

IT Support Analyst - MWH

Phoenix, AZ · On-site

$23 - $31.25/hr

In this deskside support role, you will deliver hands-on and remote technical assistance to ... Associate or Bachelor's degree in Information Technology, Computer Science, a related field or ...

MWH

IT Support Analyst - MWH

Phoenix, AZ · On-site

$23 - $31.25/hr

In this deskside support role, you will deliver hands-on and remote technical assistance to ... Associate or Bachelor's degree in Information Technology, Computer Science, a related field or ...

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Tech Support Associate information

See Tempe, AZ salary details

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How much do tech support associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tech support associate in Tempe, AZ is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.24 per hour, depending on experience, location, and employer.

What is the difference between Tech Support Associate vs Customer Service Representative?

AspectTech Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma; certifications like CompTIA A+ are commonHigh school diploma; customer service training often preferred
Work EnvironmentTechnical support centers, IT departments, remote troubleshootingCall centers, retail, online support, various industries
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding technical troubleshooting rolesCustomer interaction and service skills

The main difference between a Tech Support Associate and a Customer Service Representative lies in their focus. Tech Support Associates primarily handle technical troubleshooting and IT-related issues, often requiring technical certifications. Customer Service Representatives focus on assisting customers with inquiries, complaints, and service-related questions, often in retail or service industries. Both roles involve communication skills, but Tech Support Associates require more technical knowledge and problem-solving skills.

Is tech support an entry level job?

Tech support associate positions are often entry-level roles that require basic technical knowledge, good communication skills, and problem-solving abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for beginners.

What does a tech support associate do?

A tech support associate provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often use remote tools, troubleshooting guides, and customer communication skills to ensure systems function properly and users are satisfied.

IT Support Technician II

Phoenix, AZ • On-site

Phoenix Rescue Mission
Non-Profits • 11 - 50 employees
Learn more about Phoenix Rescue Missionexternal

$21.50 - $29.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

We transform lives.
Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ's example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another, and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?
WHO WILL LOVE THIS JOB
  • A natural problem solver, you enjoy digging into complex technical issues, finding the root cause, and seeing problems through to resolution.
  • A patient communicator, you enjoy helping people and can make technical information understandable to users at all levels.
  • A detail-oriented organizer, you take a methodical approach to your work and can manage multiple priorities without losing track of the details.
  • A collaborative technical resource, you're comfortable working independently while also sharing your knowledge, mentoring others, and partnering with internal and external teams.
  • A committed Christian, you are energized by spreading God's Word and growing His Kingdom.

YOUR TOP RESPONSIBILITIES
  • Independently resolve routine and escalated technical support requests, troubleshooting hardware, software, application, and connectivity issues.
  • Manage end-user devices through Microsoft Intune, including provisioning, configuration, patching, compliance, application deployment, and lifecycle management.
  • Administer Microsoft 365, Active Directory, Microsoft Entra ID, and other SaaS applications, including user accounts, licensing, password, and multi-factor authentication support.
  • Configure, maintain, and troubleshoot technology systems including computers, network printers, VoIP phones, wireless equipment, cameras, and teleconference equipment.
  • Support Wi-Fi, network, server, and infrastructure operations in partnership with the IT Manager and managed Service Provider.
  • Maintain accurate IT equipment and software inventories and create technical documentation, standard operating procedures, and knowledge base resources.
  • Provide guidance, training, and mentorship to IT Support Technicians and end users on technology, applications, and best practices.
  • Support audio-visual equipment for PRM events, including setup, troubleshooting, and takedown.
  • Stay current on emerging technologies and recommend tools and process improvements that support the Mission's technology needs.
  • Participate in devotions, prayers, or other organizational activities that promote a credible Christian witness and lifestyle.

Requirements
WHAT YOU SHOULD HAVE
  • Associate's degree in an IT-related field preferred; equivalent experience or relevant certifications may be considered in lieu of a degree.
  • 2-3 years of experience in IT support, end-user computing, or systems administration.
  • Hands-on experience with Microsoft 365, Microsoft Entra ID (Azure AD), and Microsoft Intune.
  • Experience administering SaaS applications and VoIP phone systems.
  • Exposure to server, Wi-Fi, and network administration in a business environment preferred.
  • Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Fundamentals preferred.
  • Strong troubleshooting, problem-solving, communication, and customer service skills.
  • Ability to work independently, manage multiple priorities, and provide guidance to junior technical staff.
  • A solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.

WHAT WE OFFER
  • Life-giving work that transforms the cities we serve
  • Caring and supportive environment
  • Generous health, dental, and vision benefits
  • 401(k) match program
  • Robust paid time off program
  • 12 paid holidays annually

Phoenix Rescue Mission is an equal opportunity employer consistent with its rights as a religious not-for-profit organization to exercise employment preferences for members of the Christian faith. Employees must affirm their alignment with the Mission's Statement of Faith and adhere to the Mission's employee policies and guidelines as set forth by the CEO.

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