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Tech Support Associate Jobs in Maryland (NOW HIRING)

Avid Practice

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Thriving IT & Low Voltage Tier 1+2 Support Associate Opportunity

Baltimore, MD · On-site

$50K - $60K/yr

Position Summary The Tier 1+ Care Team Support Associate is a hybrid IT support role that combines Tier 1 and Tier 2 responsibilities. This position provides comprehensive technical support for end ...

Avid Practice

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Thriving IT & Low Voltage Tier 1+2 Support Associate Opportunity

Baltimore, MD · On-site

$50K - $60K/yr

Position Summary The Tier 1+ Care Team Support Associate is a hybrid IT support role that combines Tier 1 and Tier 2 responsibilities. This position provides comprehensive technical support for end ...

Cetera Investors

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

... technology. "Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions ...

SC&H Group

IT Support Technician

Hunt Valley, MD · On-site

$20.50 - $28/hr

Work with other talented technology professionals in supporting our employees' technology needs ... Modern Desktop Administrator Associate, Microsoft 365 Certified: Fundamentals, CompTIA A+, or ...

Foresters Financial

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

... technology. "Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions ...

SC&H Group

IT Support Technician

Hunt Valley, MD

$20.50 - $28/hr

Work with other talented technology professionals in supporting our employees' technology needs ... Modern Desktop Administrator Associate, Microsoft 365 Certified: Fundamentals, CompTIA A+, or ...

Cetera Investors

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

... technology. "Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. * Experience supporting technology within a civil engineering, architecture ...

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Tech Support Associate information

What is the difference between Tech Support Associate vs Customer Service Representative?

AspectTech Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma; certifications like CompTIA A+ are commonHigh school diploma; customer service training often preferred
Work EnvironmentTechnical support centers, IT departments, remote troubleshootingCall centers, retail, online support, various industries
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding technical troubleshooting rolesCustomer interaction and service skills

The main difference between a Tech Support Associate and a Customer Service Representative lies in their focus. Tech Support Associates primarily handle technical troubleshooting and IT-related issues, often requiring technical certifications. Customer Service Representatives focus on assisting customers with inquiries, complaints, and service-related questions, often in retail or service industries. Both roles involve communication skills, but Tech Support Associates require more technical knowledge and problem-solving skills.

Is tech support an entry level job?

Tech support associate positions are often entry-level roles that require basic technical knowledge, good communication skills, and problem-solving abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for beginners.

What does a tech support associate do?

A tech support associate provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often use remote tools, troubleshooting guides, and customer communication skills to ensure systems function properly and users are satisfied.

What are the most commonly searched types of Tech Support jobs in Maryland?

The most popular types of Tech Support jobs in Maryland are:

Infographic showing various Tech Support Associate job openings in Maryland as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Information Technology Support Technician

Saint Marys, MD • On-site

St Mary's College of Maryland
201 - 500 employees
Learn more about St Mary's College of Marylandexternal

$55K - $62K/yr

Full-time

Re-posted 12 days ago

Job description

Description
St. Mary's College of Maryland at Historic St. Mary's City is accepting résumés for the position of Information Technology Support Technician. The Information Technology (IT) Support Technician is responsible for providing technical and computer services, training and assistance to the campus community. The IT Support Technician will work daily with computer hardware and software, repairing and replacing defective equipment, installing and testing new and/or upgraded software. IT Support Technicians will help troubleshoot problems with members of the campus community and are on-call during office hours to provide field support as needed for the user in need. As the position requires constant interaction with the campus community, strong communication skills are essential.
St. Mary's College of Maryland, the National Public Honors College, is located in Historic St. Mary's City, 70 miles southeast of Washington, D.C. St. Mary's College is one of the nation's best public liberal arts colleges - ranked near the top in U.S. News & World Report and a Best Value for in-state and out-of-state students. Non-sectarian since its founding, the college with its scenic waterfront campus is primarily undergraduate and residential, with a diverse coeducational student body numbering approximately 1600. The up-to-date curriculum is designed for today's students who want an active, hands-on education led by professors who are committed teachers and experts in their fields. The quality of life is enhanced by the recreational opportunities of the Chesapeake region and close proximity to the amenities of Washington D.C., Baltimore and Richmond.
Qualifications
  • High School Diploma or equivalent; Associate's degree or above preferred.
  • At least four years of recent relevant experience at troubleshooting both PC and MAC hardware and software problems.
  • Ability to lift and move computers, monitors, and other hardware.
  • Strong verbal, written and organizational skills including spelling, grammar and record maintenance procedures.
  • Ability to handle sensitive situations.

Any combination of acceptable education and experience, which has provided the necessary knowledge and skills to fulfill the requirements of this position, may be considered.
Employment will be contingent upon successful completion of a criminal background check.
The salary range is $55,000 - $62,000, depending on qualifications and experience.
View position description.
Application Instructions
St. Mary's College (www.smcm.edu) embodies diversity and inclusion in its mission. We create an environment that recognizes the value of individual and group differences and we encourage inquiries from applicants who will contribute to our cultural and ethnic diversity. Application materials should include a cover letter, résumé (including e-mail address), and three references and submitted online at: apply.interfolio.com/171445. Questions may be directed to Jennifer Falkowski at jafalkowski@smcm.edu.
Review of résumés will begin immediately and continue until the position is filled. St. Mary's College of Maryland is an affirmative action/equal opportunity employer.
Visit our website: www.smcm.edu/hr

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