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Mission IT Operator, TS/SCI with CI Polygraph Security Clearance Required, Springfield, VA
You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detection, isolation, and resolution of ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux based systems across a global environment. Shift Work (12 hours a day 0600-1800, 1800-0600/ Panama shift. An active TS/SCI with CI Polygraph Security Clearance is Required. Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
Mission IT Operator Responsibilities:
- Be responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures.
- Ensure appropriate function of hardware, software or system functional specifications.
- Analyze, troubleshoot and resolve issues with IT infrastructure including user systems, servers, storage and network connectivity.
- Provide system administration for assigned infrastructure and establishes and maintains security as it relates to users.
- Support new infrastructure projects.
- Maintain all configuration documentation for assigned infrastructure.
- Master the steps required to effectively manage and prioritize incidents.
- Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.
- Monitor, recognize, evaluate, and correlate system and network problems.
- Be responsible for maintaining a privileged user level of access, across numerous high priority systems.
- Interface daily with government and partner country senior leadership, system operators and engineers at site and across the enterprise.
- Interpret system documentation and record problems in appropriate reporting tools.
- Support after action activities, by collecting data which describes the environment at the time of the failure.
- Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
- Restart system services as needed.
- Restart system hardware as needed.
- Escalate problems to Tier 2 level as required, notifies mission director if priority or severity necessitates.
- Coordinate with any required resources across the enterprise to resolve operational issues.
- Work with other 24x7 ground segments across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response.
Mission IT Operator Qualifications:
- An active TS/SCI with CI Polygraph Security Clearance is required.
- Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
- AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years related experience in lieu of education requirement.
- Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response.
- Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.
- System administration experience to include UNIX, Linux, and Windows platforms is a plus.
- Experience with virtualization technologies and software such as VMware is a plus.
- Knowledge and understanding of Enterprise Management Systems, to include HP OpenView, and CA based Concord is a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Springfield VA Jobs, Mission IT Operator, Servers, Security, Hardware, Software, Storage, Network Connectivity, Network, Systems Administration, Systems Administrator, Infrastructure, UNIX, Linux, Windows, VmWare, Configuration, Support, Technician, Virginia Recruiters, IT Jobs, Virginia Recruiting
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