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Tech Policy Jobs in Amherst, MA (NOW HIRING)

MassMutual

Developer - Policy Admin Systems

Springfield, MA · Hybrid

$148K - $194K/yr

The Opportunity MassMutual's Product Technology team is seeking a Mainframe Engineer - TradV ... supporting policy administration systems, and driving modernization across legacy and cloud ...

Posted today

Baystate Health

Surgical Technologist

Springfield, MA · On-site

The Surgical Technologist is responsible for maintaining clinical competency, complying with departmental policies and procedures, and performing within the established scope of practice. Essential ...

Baystate Health

Surgical Technologist

Springfield, MA · On-site

Our newly renovated operating suites are designed with advanced technology and resources that ... policies and procedures of the department. Job Responsibilities: 1) Maintains safety in the ...

Baystate Health

Surgical Technologist

Springfield, MA · On-site

Our newly renovated operating suites are designed with advanced technology and resources that ... policies and procedures of the department. Job Responsibilities: 1) Maintains safety in the ...

Baystate Health

Surgical Technologist

Springfield, MA · On-site

Our newly renovated operating suites are designed with advanced technology and resources that ... policies and procedures of the department. Job Responsibilities: 1) Maintains safety in the ...

Baystate Health

Surgical Technologist

Springfield, MA · On-site

$65.77 - $104.14/hr

Our newly renovated operating suites are designed with advanced technology and resources that ... policies and procedures of the department. Job Responsibilities: * Maintains safety in the ...

Baystate Health

Mammograph Tech

Springfield, MA · On-site

Incumbent is required to adhere to system and department compliance policies and any applicable ... Technologist will assist the Radiologist in a wide range of sterile procedures. Responsible for the ...

Baystate Health

Mammograph Tech

Springfield, MA · On-site

Incumbent is required to adhere to system and department compliance policies and any applicable ... Technologist will assist the Radiologist in a wide range of sterile procedures. Responsible for the ...

Baystate Health

Mammograph Tech

Springfield, MA · On-site

Incumbent is required to adhere to system and department compliance policies and any applicable ... Technologist will assist the Radiologist in a wide range of sterile procedures. Responsible for the ...

Baystate Health

Surgical Technologist

Springfield, MA · On-site

Maintain competency through continuing education and adherence to departmental policies and ... Individuals entering the Surgical Technology profession on or after July 1, 2013 , must have an ...

Baystate Health

Surgical Technologist

Springfield, MA · On-site

Maintain competency through continuing education and adherence to departmental policies and ... Individuals entering the Surgical Technology profession on or after July 1, 2013 , must have an ...

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All JobsTech Policy JobsTech Policy Jobs in Amherst, MA

Tech Policy information

See Amherst, MA salary details

$52.7K

$99.4K

$115.2K

How much do tech policy jobs pay per year?

As of Aug 24, 2026, the average yearly pay for tech policy in Amherst, MA is $99,422.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $114,700.00 per year, depending on experience, location, and employer.

What is a tech policy?

A Tech Policy job involves analyzing, shaping, and advocating for policies that govern technology and its impact on society. Professionals in this field work at the intersection of law, policy, and technology, addressing issues like data privacy, cybersecurity, AI governance, and internet regulation. They may work for governments, think tanks, advocacy groups, or tech companies to influence legislation and regulatory frameworks. Strong analytical, communication, and legal skills are often essential for success in this role.

What are the typical daily responsibilities of someone working in tech policy?

Professionals in Tech Policy often spend their days researching emerging technologies, analyzing proposed legislation or regulations, and drafting policy recommendations or position papers. They may collaborate with government affairs teams, industry groups, and technical experts to ensure policy positions are both informed and practical. Attending hearings, stakeholder meetings, and public forums is also common, allowing them to represent their organization’s interests and stay up to date on the latest policy developments. The role involves a balance of independent research, collaborative projects, and external engagement to drive impactful advocacy and policy outcomes.

What are the key skills and qualifications needed to thrive in the tech policy position, and why are they important?

To thrive in Tech Policy, you need a solid understanding of technology trends, regulatory environments, and public policy, often supported by a degree in law, public policy, or a related field. Familiarity with legal research databases, policy analysis tools, and industry-specific compliance systems is typically required. Strong communication, stakeholder management, and analytical thinking are essential soft skills for success. These abilities enable professionals to effectively advocate for or shape technology policies in alignment with organizational or societal goals.

What does a tech policy analyst do?

A tech policy analyst researches and evaluates technology-related policies, regulations, and issues to advise organizations or government agencies. They analyze the impact of laws on technology development, often using data analysis and policy frameworks, and may produce reports or recommendations to inform decision-making.

What cities near Amherst, MA are hiring for Tech Policy jobs?

Cities near Amherst, MA with the most Tech Policy job openings:

Tech Policy jobs near you
Infographic showing various Tech Policy job openings in Amherst, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $99,422 per year, or $47.8 per hour.

Policyholder Services Tech Specialist

Springfield, MA • On-site

Massachusetts Mutual Life Insurance Company (MassMutual)

7.8

Company rating: 7.8 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

195th of 311 rated insurance

Good employer

Recommended by parents

Respectful managers

Learn more about Massachusetts Mutual Life Insurance Company (MassMutual)external

$59K - $75K/yr

Full-time

Posted 6 days ago

Job description

Policyholder Services Technical Specialist
Full-Time (Hybrid - Springfield, MA)
The Policyholder Services Technical Specialist is a customer-centric role for individuals proficient in policy servicing and complex problem resolution within the In-force Services organization.
In this role, you will operate with a high degree of autonomy, acting as a technical expert and primary point of ownership for complex servicing scenarios. You will own complex transaction cases, resolve high-profile customer inquiries, and manage research requests that require deep product knowledge and analytical skill.
You will play a critical role in ensuring policy servicing activities are executed accurately, efficiently, and in compliance with corporate and regulatory standards, while also helping to improve processes and enhance the overall customer experience.
The Team
The Annuity In-force Services team is comprised of policyholder specialists, tech specialists and consultants with a variety of tenure in Operations. The team is responsible for complex transaction processing, servicing advisor requests and supporting customer care teams through research referrals.
Additionally, the team works closely with our business partners in MM India, who support the standard In-force workflows. Collaboration with Life In-force, New Business, Claims, Service Centers, Actuary, Compliance, Law, Internal Audit, Shared Services and Business Support/BAU teams is critical for ongoing success of the department.
The Impact
In this role, your responsibilities will include, but will not be limited to:
  • Resolving complex service requests and escalations by conducting in-depth research, analyzing transactions, and ensuring timely, accurate outcomes that protect the customer experience and mitigate risk.
  • Contributing to problem solving and root cause analysis, identifying trends in service issues, complaints, and errors, and recommending sustainable solutions that improve processes and reduce operational risk.
  • Performing advanced technical processing and controls, including policy transactions, billing, collections, disbursements, and resolution of suspense/out-of-balance conditions in partnership with internal stakeholders.
  • Acting as a subject matter expert, providing guidance, training, and technical support to customers, agents and business partners across Insurance Operations and related teams.

The Minimum Qualifications
  • 2+ years experience in insurance, financial services, operations, customer service, claims, policy administration, or account servicing
  • 1+ years experience researching and resolving complex customer, policy, account, or transaction issues
  • High School Diploma or equivalent

The Ideal Qualifications
  • 2+ years of experience with Annuity products
  • Experience handling escalated customer issues or high-profile cases.
  • Experience serving as a subject matter expert, trainer, or resource for peers
  • Experience identifying trends and recommending process improvements
  • Strong business acumen and understanding of products, systems, and processes
  • Excellent verbal and written communication skills; including telephone, email, face-to-face and video-based communications
  • Strong organizational skills and ability to prioritize and multitask
  • Collaborative mindset with the ability to influence, build trust, and foster relationships
  • Critical thinking and data-driven problem-solving skills
  • Demonstrates humility, respect, urgency, curiosity, and courage

What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
  • Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
  • A collaborative environment where perspectives are welcomed
  • Access to learning, development, and internal networks that support continuous growth and skill-building over time
  • Employee-led communities and forums that foster connection, learning, and inclusion across the organization
  • A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset

#LI-MM1
Salary Range:
$59,900-$75,500
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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