Tech Ops Manager Jobs in Atlanta, GA (NOW HIRING)

Hi, we're Oscar. We're hiring a Senior Manager, Insurance Growth Strategic Implementation to join our Strategic Implementation Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role:

The Senior Manager, Insurance Growth Strategic Implementation is responsible for leading the end-to-end execution of high-priority insurance growth initiatives- from concept through go-live and transition to steady-state ownership. You'll serve as the primary driver of execution for complex, cross-functional implementations, taking full accountability of day-to-day program management and execution. These are high-visibility and high impact initiatives such as new partnerships, reciprocity arrangements, and net-new product launches.

You'll operate at the center of delivery, ensuring initiatives are executed on time, within scope, and aligned to enterprise timelines. These timelines include filings, OE, and 1/1 readiness. Meanwhile, you'll proactively manages risks, dependencies, and stakeholder alignment.

You will report into the Director of Insurance Growth Strategic Implementation.

Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $134,136 - $176,053 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Using a cross-functional lens and subject matter expertise, drive end-to-end operational excellence. This involves measuring, monitoring, and executing to reduce operational, financial, compliance, and regulatory risks. The goal is to ensure efficient, repeatable processes leading to a sound program.
• Manage large, multiple cross-functional work groups that support and optimize end-to-end program process while improving visibility into internal processes
• Lead, oversee, and coordinate the various projects, products and strategic initiatives
• Leverage subject matter expertise to drive targeted program standardization, operationalization, and issue resolution and/or root cause analysis efforts while collaborating with key internal stakeholders to optimize efficiency, including training resources and other key process decisions
• Develop, present, and maintain executive reporting materials to educate, inform, and update senior leadership teams on programs, projects, and strategic contracting initiatives
• Develop subject matter expertise in methodologies, major terms, and associated operations required for program execution
• Identify risks and improvement opportunities to develop and implement new programs
• Organize and catalog meeting notes, action items, decisions made, and follow-ups in leadership meetings, or as needed
• Other contracting and operational implementation as assigned
• Compliance with all applicable laws and regulations
• Other duties as assigned

• Own execution of strategic growth initiatives from intake through implementation, launch, and transition to run-state teams
• Translate strategic concepts into executable plans with clear milestones, owners, and deliverables
• Drive adherence to enterprise timelines, including alignment with filings, regulatory milestones, and operational readiness

• Build and manage integrated project plans across product, network, regulatory, tech, operations, and vendor teams
• Identify, track, and actively manage cross-functional dependencies, risks, and critical path items
• Drive a culture of proactive transparency across matrixed teams, ensuring you surface risks, dependencies, and bottlenecks early to prevent downstream delays and facilitate decision asks.

• Serve as the central point of coordination across internal teams (Product, Network, RegOps, Tech, Ops, Compliance) and external partners/vendors
• Drive accountability to timelines, quality, and outcomes across all contributing internal teams and external vendors/partners
• Facilitate working sessions, readiness reviews, and execution checkpoints

• Drive go-live readiness, including operational, technical, regulatory, and vendor preparedness
• Support Command Center and launch activities, ensuring rapid issue identification and resolution
• Define the parameters for implementation completion and facilitate a structured handoff to operational teams, ensuring clear run-state accountability once the strategic implementation phase is complete

• Enforce standardized implementation processes, governance, and documentation practices
• Identify opportunities to improve execution efficiency, reduce rework, and enhance scalability
• Contribute to development of playbooks for repeatable growth initiative execution

Requirements:

• Bachelor's Degree or 4+ years of commensurate experience
• 6+ years of program or project management experience, preferably in healthcare, insurance, or highly regulated industries
• 6+ years experience in change management and process improvement and implementation
• 6+ years of experience solving health plan operational problems
• Proven track record leading complex, cross-functional implementations from concept through launch
• Strong understanding of operational readiness, regulatory considerations, and product implementation lifecycles
• Experience managing external partners and vendors
• Exceptional ability to manage ambiguity, drive clarity, and execute in fast-paced environments

• End-to-end execution ownership
• Cross-functional influence without authority
• Structured problem solving and risk management
• Strong communication and executive-ready reporting
• Ability to operate at both strategic and tactical levels

Bonus points:

• Experience working within a rapidly scaling organization
• BA/BS Degree
• Masters in Business Administration or healthcare related field(s) preferred

Travel required:

• If outside NY, 10%.