Tech Ops Manager Jobs in Texas (NOW HIRING)

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

This role is a key member of the Strategy, Process, and Analytics team within the Tech Ops division, responsible for creating comprehensive workforce plans, models, and bid structures. These efforts ensure that various Tech Ops groups are equipped with the necessary headcount to meet and exceed business performance goals.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

•    Leverages advanced analytics to deliver optimal staffing levels for the airline, balancing operational reliability and enterprise cost
•    Leads development and refinement of staffing models for various business groups in close partnership with subject matter experts
•    Performs quantitative analysis of historical data and creates strategies that solve complex problems to develop a robust workforce plan
•    Builds a deep understanding of our leaders by actively engaging with their operations and expertly translating their needs into actionable solutions using workforce tools and technology
•    Identifies, analyzes, and recommends solutions to manpower planning issues and develop strategies to optimize staffing
•    Derives meaningful and actionable insights from data to help improve the operation
•    Works collaboratively with operational teams within the business group to understand their staffing needs and constraints

Minimum Qualifications- Education & Prior Job Experience

•    Master’s degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering, Analytics, or related field
•    5 years of relevant work experience

Preferred Qualifications- Education & Prior Job Experience

•    Experience with SQL, Java, R, or Python in addition to advanced Excel modeling is a plus
•    Strong analytical background involving data input, manipulation, and presentation
•    Working knowledge of probability, statistics, and forecasting techniques a plus
•    Understanding and familiarity with unions and contracts
•    Experience in a Tech Ops-related environment

Skills, Licenses & Certifications

•    Ability to navigate and influence across departments and levels of the organization 
•    Ability to make independent judgments and decisions while taking ownership of job responsibilities
•    Ability to work as a team player in a high-stress environment
•    Ability to decipher JCBA requirements and its application to existing members
•    Ability to effectively communicate both verbally and written with all levels in the organization
•    Self-motivated and logical with aggressive approach to identifying and solving problems
•    Highly proficient in use of Microsoft Office, including Access, Excel, Word and PowerPoint

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.