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Tech Chat Support Jobs in Texas (NOW HIRING)

Silotech Group

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.75 - $18/hr

User Support & Issue Resolution : Handle inbound and outbound calls, emails, and chat support ... At least 2 years of experience in a technical help desk or IT support role. Experience:

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

... email, or chat - to our customers using our software products - SalesForce, Service Cloud ... support related role (internships or volunteer work in IT/software support is welcome)

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

... email, or chat - to our customers using our software products - SalesForce, Service Cloud ... support related role (internships or volunteer work in IT/software support is welcome)

TransPerfect Connect

Senior UI/UX Engineer

Dallas, TX · On-site

$128K - $160K/yr

TransPerfect is the world's largest provider of language services and technology solutions for ... chat support. Founded in , the company is headquartered in Phoenix, Arizona, US, , with a team of ...

Integris

Systems Administrator

Dallas, TX · On-site

... technology solutions. Were looking for talent that thrives in a culture of clarity, trust, and ... Initial contact for inbound phone and chat support request. * Provide support and maintenance of ...

TransPerfect

Customer Service Representative

El Paso, TX · Remote

$14.50 - $19.75/hr

... and chat support, business process outsourcing, and global call center services. TRI offers ... technology solutions. TransPerfect is a drug-free workplace. Pre-employment background check and ...

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Showing results 21-40

All JobsTech Chat Support JobsTech Chat Support Jobs in Texas

Tech Chat Support information

See Texas salary details

$25.2K

$40.5K

$61.5K

How much do tech chat support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for tech chat support in Texas is $40,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $43,800.00 per year, depending on experience, location, and employer.

What is a Tech Chat Support?

A Tech Chat Support job involves assisting customers with technical issues through online chat. Support agents help troubleshoot problems, provide guidance on product usage, and resolve technical concerns efficiently. They typically work with predefined scripts, troubleshooting steps, and knowledge bases to offer accurate solutions. Strong communication skills, technical knowledge, and patience are crucial for success in this role.

What are the typical daily responsibilities of a Tech Chat Support?

As a Tech Chat Support professional, your day usually involves responding to customer inquiries and troubleshooting technical issues via live chat platforms. You'll document each interaction, follow established procedures to resolve problems, and escalate more complex issues to higher-level support when needed. The role often requires multitasking across several chats at once and collaborating with other support team members to share information or updates. This fast-paced, customer-focused environment helps build strong communication and problem-solving skills while providing valuable technical support experience.

What are the key skills and qualifications needed to thrive as a Tech Chat Support, and why are they important?

To thrive as a Tech Chat Support, you need strong troubleshooting abilities, a good understanding of computer systems and applications, and typically a high school diploma or relevant technical certification. Familiarity with help desk ticketing systems, live chat platforms, and knowledge bases is often required. Excellent written communication, patience, and a customer-focused attitude are standout soft skills in this role. These skills and qualities help ensure that customer issues are resolved efficiently and with a positive experience, directly impacting customer satisfaction and company reputation.

What are the most commonly searched types of Tech Chat Support jobs in Texas? The most popular types of Tech Chat Support jobs in Texas are:
What are popular job titles related to Tech Chat Support jobs in Texas? For Tech Chat Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Tech Chat Support jobs in Texas look for? The top searched job categories for Tech Chat Support jobs in Texas are:
Tech Chat Support jobs near you
Infographic showing various Tech Chat Support job openings in Texas as of August 2026, with employment types broken down into 88% Full Time, 5% Part Time, and 7% Contract. Highlights an 84% In-person, 6% Hybrid, and 10% Remote job distribution, with an average salary of $40,508 per year, or $19.5 per hour.

Tier 1 Call Center Agent with Security Clearance

Silotech Group, Inc

San Antonio, TX • On-site

$13.50 - $18/hr

Other

Posted 7 days ago

Job description

Overview: Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team supporting the Air Force's Joint Cyber Command and Control (JCC2) program. This on-site role is essential to our mission of providing timely, effective, and courteous technical support across unclassified and classified network environments. The successful candidate will be the first point of contact for end users, handling inquiries via phone, email, and chat, and resolving or escalating issues using the government's ServiceNow ITSM platform. Location: * San Antonio, TX (100% onsite)Clearance Requirements: * Active TS/SCI clearance is required.Essential Roles and Responsibilities: As a Tier 1 Call Center Agent, you will provide direct end-user support for technical and access issues, ensuring a high standard of customer service and prompt problem resolution. Responsibilities include: Key Responsibilities: * User Support & Issue Resolution: Handle inbound and outbound calls, emails, and chat support. Identify customer issues, provide first-contact resolution where possible, and escalate unresolved incidents in accordance with documented procedures.
* Knowledge Base Use: Leverage knowledge articles and the Tier 0 self-service portal to assist users efficiently. Collaborate with other tiers to maintain and improve the knowledge base.
* ServiceNow Ticketing: Log, manage, and close tickets accurately in the ServiceNow ITSM system. Ensure that each interaction is documented for historical and reporting purposes.
* Escalation and Coordination: Assess the complexity of issues, route tickets to Tier 2 or higher as needed, and provide all necessary context to ensure seamless resolution.
* Daily Operations Monitoring: Participate in daily status checks of applications and system availability across all enclaves (NIPR, SIPR, JWICS).
* Outage Response: Participate in the recall schedule and support after-hours outages as required by program standards.
* Collaboration: Work closely with infrastructure teams, application developers, cybersecurity staff, and government leads to ensure user satisfaction and system performance.Qualifications Education: * Associate degree in a relevant technical field or
* At least 2 years of experience in a technical help desk or IT support role. Experience: * Familiarity with IT Service Management tools such as ServiceNow, Jira Service Management, or BMC Remedy.
* Basic understanding of general networking concepts, user account management, and common enterprise software. Certifications: * CompTIA Sec+Preferred Skills * Strong attention to detail and problem-solving abilities.
* Excellent technical documentation skills.
* Ability to work effectively within Agile development environments.Other Skills * Strong analytical and communication skills.
* Commitment to delivering high-quality results on schedule. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities .

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