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Tech Associate Jobs in Wakefield, MA (NOW HIRING)

Humana

Director, Technology Solutions

Boston, MA · On-site +1

You will report to an Associate VP, Technology Solutions Why Humana? At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making ...

Humana

Director, Technology Solutions

Boston, MA · On-site +1

You will report to an Associate VP, Technology Solutions Why Humana? At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making ...

Humana

Director, Technology Solutions

Boston, MA · On-site +1

You will report to an Associate VP, Technology Solutions Why Humana? At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making ...

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All JobsTech Associate JobsTech Associate Jobs in Wakefield, MA

Tech Associate information

See Wakefield, MA salary details

$12

$22

$35

How much do tech associate jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for tech associate in Wakefield, MA is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.11 per hour, depending on experience, location, and employer.

What are some common challenges Tech Associates face when supporting cross-functional teams, and how can they navigate them effectively?

Tech Associates often collaborate with various departments such as engineering, product, and customer support, which can present challenges like differing communication styles, shifting priorities, and managing multiple tasks simultaneously. To navigate these challenges, it's important to develop strong organizational skills, maintain clear and proactive communication, and be adaptable to changing project requirements. Leveraging project management tools and regularly aligning with team leads can help ensure that tasks are prioritized effectively and collaboration remains smooth.

What are the key skills and qualifications needed to thrive as a Tech Associate, and why are they important?

To thrive as a Tech Associate, you need foundational knowledge in computer systems, troubleshooting, and basic programming, often supported by an associate's degree in IT or a related field. Familiarity with help desk ticketing systems, operating systems (Windows, macOS, Linux), and certifications like CompTIA A+ are commonly required. Strong communication, problem-solving abilities, and customer service skills help you effectively address technical issues and support end-users. These skills and qualities are crucial for efficiently resolving technical problems and ensuring smooth IT operations within an organization.

What are Tech Associates?

Tech Associates are entry- to mid-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with IT tasks within organizations. They often work closely with IT teams and end-users, helping to maintain systems, install equipment, and respond to technical inquiries. Tech Associates may also assist in setting up new technology, performing routine maintenance, and ensuring the smooth operation of computer networks. Their role is crucial in keeping technology infrastructure running efficiently.

What is the difference between Tech Associate vs Tech Support Specialist?

AspectTech AssociateTech Support Specialist
Required CredentialsAssociate degree or relevant certificationsHigh school diploma or equivalent; certifications optional
Work EnvironmentOffice, data centers, client sitesHelp desks, call centers, remote support
Employer & Industry UsageIT firms, tech companies, corporate IT departmentsIT service providers, tech companies, customer support centers

Tech Associates typically have a broader role involving hardware, software, and network support within organizations, often requiring relevant certifications or an associate degree. Tech Support Specialists focus on troubleshooting and resolving user issues, often in call centers or remote settings. Both roles are essential in tech support but differ in scope and work environment.

Why is Gen Z struggling to get jobs?

Gen Z job seekers often face challenges such as limited work experience, high competition, and employers' preference for candidates with specific skills or certifications like digital literacy and adaptability. Additionally, economic factors and changing hiring practices can impact their ability to secure employment, especially in entry-level tech roles requiring technical skills and certifications.

What is a technical associate job?

A technical associate is a professional who supports technical operations, often assisting with troubleshooting, maintenance, and installation of hardware or software systems. They typically have skills in specific tools or technologies and may hold certifications relevant to their field, working in environments such as IT departments or technical support teams.

What jobs pay $10,000 a month without a degree?

For a Tech Associate, high-paying roles without a degree often involve skills in areas like cybersecurity, cloud computing, or software development, which can lead to salaries of $10,000 or more per month with experience and certifications. These roles typically require technical expertise, problem-solving skills, and sometimes specialized certifications such as CompTIA, AWS, or Cisco. Success depends on experience, skill level, and the ability to work independently or in high-demand environments.

What can I do with an associate's degree in technology?

A Tech Associate with an associate's degree in technology can pursue roles such as help desk technician, network support specialist, or computer support technician. These positions typically involve troubleshooting hardware and software issues, maintaining networks, and supporting end-users, often requiring knowledge of operating systems, networking, and basic cybersecurity practices.
What are the most commonly searched types of Tech jobs in Wakefield, MA? The most popular types of Tech jobs in Wakefield, MA are:
What cities near Wakefield, MA are hiring for Tech Associate jobs? Cities near Wakefield, MA with the most Tech Associate job openings:
Tech Associate jobs near you
Associate IT Support Engineer

Associate IT Support Engineer

Partners Capital

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Firm Description
Founded in 2001, Partners Capital is a Global Investment Office acting for distinguished endowments and foundations, senior investment professionals and prominent families across the globe. With $75B+ in assets under management, the firm constructs customized investment portfolios for its clients tapping into its deep network of partnerships with what we consider exceptional asset managers across all major asset classes. Clients include Syracuse University, Sesame Workshop, INSEAD Business School, New York's Metropolitan Opera, San Francisco Symphony, Eton College, Colorado College, several Oxford and Cambridge University Colleges, several family offices around the world, and senior executives from leading global investment firms. The firm employs more than 400 people across its eight offices located in Boston, New York, London, San Francisco, Paris, Singapore, Hong Kong and Dallas.
Partners Capital is diverse and inclusive, in people and in thought. Our meritocracy is enabled by fostering a truly inclusive and collaborative culture. We are proud to be an equal opportunity employer where diverse perspectives, backgrounds and experiences are valued.
Position Description
The Associate IT Support Engineer role is based in Boston and forms part of a globally aligned IT User Support function. Reporting to the US IT Support Manager and working closely with the IT Team Lead in London, this position provides a blend of hands-on technical support, vendor management, and project delivery responsibilities. The role supports a global organization of more than 400 employees and contributes to initiatives such as software deployments, process improvements, and the ongoing enhancement of the end-user technology experience.
We are seeking a motivated and service-oriented IT professional with 3-5 years of IT support experience, preferably within financial services, investment management, or other professional services environments. The ideal candidate is highly organized, proactive, and committed to delivering exceptional customer service. Our user base consists primarily of senior investment professionals who operate in a fast-paced, high-performance environment and expect a high standard of IT support. Candidates who have successfully supported demanding, client-focused organizations will be well positioned to quickly integrate into the team and make an immediate impact.
Key Responsibilities include:
  • Provide deskside and remote technical support to employees, resolving incidents related to hardware, software, mobile devices, and collaboration technologies.
  • Install, configure, and maintain Windows operating systems, Microsoft 365 applications, and approved business software.
  • Troubleshoot issues across Windows environments, Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive), Microsoft Entra ID, and core networking components.
  • Support audiovisual and conference room technologies, ensuring reliable meeting experiences across video conferencing platforms.
  • Manage employee onboarding and offboarding activities, including device provisioning, access management, and account lifecycle administration.
  • Deliver a high standard of customer service through timely, professional, and effective communication from initial request through resolution.

Systems and Process Management:
  • Maintain accurate and up-to-date records within the IT Service Management platform (ConnectWise), ensuring compliance with established service level agreements (SLAs) and key performance indicators (KPIs).
  • Contribute to the development and maintenance of technical documentation, knowledge articles, and troubleshooting guides.
  • Support endpoint management activities, including patching, endpoint protection, and compliance monitoring.
  • Perform first-line troubleshooting of Zscaler-related issues, reviewing logs and escalating findings to the appropriate teams when required.
  • Support the installation, maintenance, and removal of financial data platforms, including Bloomberg terminals.
  • Maintain accurate hardware and software asset inventories throughout the asset lifecycle.
  • Coordinate with external vendors for hardware repairs, warranty services, and software support escalations, ensuring timely resolution and stakeholder communication.
  • Identify opportunities to improve support processes, enhance self-service capabilities, and increase operational efficiency.
  • Participate in IT audits, risk assessments, and compliance initiatives

Global Collaboration:
  • Partner closely with the London-based IT team to align support processes, share best practices, and maintain a consistent user experience across regions.
  • Participate in global IT initiatives, projects, and technology rollouts.
  • Contribute to the continuous improvement of service delivery metrics, support tools, and operational processes.
  • Foster effective collaboration and communication across geographically distributed teams.
  • Key responsibilities may be assessed and are subject to change from time to time based on the needs of the business. The individual may be required to work overtime as needed.

Additional responsibilities include:
  • Ensure adherence to all information security policies, standards, and procedures, escalating risks, incidents, or concerns to the Cyber Security team as appropriate.
  • Maintain compliance with applicable data protection and privacy regulations, escalating any concerns through established governance channels.
  • Undertake additional responsibilities as reasonably required to support business and operational objectives.

Qualifications / Attributes
Required:
  • 3-5 years of IT support experience; background in financial services or professional services strongly preferred.
  • Solid knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune).
  • Hardware troubleshooting across desktops, laptops, mobile devices, printers, and peripherals.
  • Familiarity with networking fundamentals: VPN, DNS, DHCP, and wireless troubleshooting.
  • Experience supporting AV and conference room technologies (Zoom, Cisco, or similar).
  • Experience with ITSM ticketing tools and working to SLAs.
  • Excellent written and verbal communication skills (professional, clear, and customer-focused).
  • Highly organized with strong attention to detail; produces accurate, error-free work.
  • Proactive and resourceful individual that brings solutions, not just problems.
  • Reliable, accountable, and self-managing; does not need to be chased.

Preferred:
  • Microsoft certifications (MD-102, AZ-900, or equivalent).
  • Familiarity with Microsoft Entra, Autopilot, or endpoint security tools (Defender, CrowdStrike, SentinelOne).
  • Experience with automated laptop build and deployment systems (Autopilot or equivalent).
  • Experience with ConnectWise or a comparable ITSM platform.
  • Familiarity with Zscaler log review and basic proxy troubleshooting.
  • Exposure to PowerShell scripting or workflow automation a plus, not a requirement.
  • ITIL v4 Foundation or CompTIA Network+.
  • Experience within the financial services industry.

Benefits and Compensation
Partners Capital is committed to being a great place to work. We are focused both on wellbeing and professional growth. You can expect professional development and career progression opportunities, competitive compensation, exceptional benefits, and a flexible "results-focused" working model. Our benefits package includes medical, dental, and vision insurance, short and long-term disability insurance, life insurance, flexible spending accounts, commuter benefits, paid time off and a 401(k) plan with employer matching. The Firm also supports global philanthropy via a charity program and volunteer day. In addition, we champion a variety of wellness and social events. We also support the pursuit of professional certifications such as the Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc.
Massachusetts requires Partners Capital to include a reasonable estimate of the base salary range for this role. This base salary range is specific to individuals applying to work in our Massachusetts office and takes into account a number of factors. A reasonable estimate of the base salary range for this role in Massachusetts is $65,000 - $80,000. The base salary offered will be determined on factors such as experience, skills, training, certifications, and education. Decisions will be determined on a case-by-case basis.
The base salary is one element of our competitive compensation package. In addition to the base salary, this position may be eligible for performance-based incentives.
For all California residents, please click here to view the Partners Capital California Applicant Privacy Notice
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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