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Tech Associate Jobs in Wake Forest, NC (NOW HIRING)

E Tech Group

Senior Application Engineer

Raleigh, NC

Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the professional development of our associates. You Have: * Bachelor's degree or equivalent ...

North Carolina State University

Pharmacist

Raleigh, NC · On-site

$50 - $60/hr

Required License or Certification Current enrollment in or successful completion of a two year pharmacy technology associate program with eligibility for CphT certification. Valid NC Driver's License ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

$92K - $113K/yr

... ) department of the Bank ... Manages an associate team to ensure effective delivery of service and project results. Oversees the ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

$92K - $113K/yr

... ) department of the Bank ... Manages an associate team to ensure effective delivery of service and project results. Oversees the ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

$92K - $113K/yr

... ) department of the Bank ... Manages an associate team to ensure effective delivery of service and project results. Oversees the ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

$92K - $113K/yr

... ) department of the Bank ... Manages an associate team to ensure effective delivery of service and project results. Oversees the ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

$92K - $113K/yr

... ) department of the Bank ... Manages an associate team to ensure effective delivery of service and project results. Oversees the ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

$102K - $150K/yr

... ) department of the Bank ... Manages an associate team to ensure effective delivery of service and project results. Oversees the ...

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All JobsTech Associate JobsTech Associate Jobs in Wake Forest, NC

Tech Associate information

See Wake Forest, NC salary details

$10

$18

$29

How much do tech associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for tech associate in Wake Forest, NC is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.25 per hour, depending on experience, location, and employer.

What is a tech associate?

Tech Associates are entry- to mid-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with IT tasks within organizations. They often work closely with IT teams and end-users, helping to maintain systems, install equipment, and respond to technical inquiries. Tech Associates may also assist in setting up new technology, performing routine maintenance, and ensuring the smooth operation of computer networks. Their role is crucial in keeping technology infrastructure running efficiently.

What are the key skills and qualifications needed to thrive as a tech associate, and why are they important?

To thrive as a Tech Associate, you need foundational knowledge in computer systems, troubleshooting, and basic programming, often supported by an associate's degree in IT or a related field. Familiarity with help desk ticketing systems, operating systems (Windows, macOS, Linux), and certifications like CompTIA A+ are commonly required. Strong communication, problem-solving abilities, and customer service skills help you effectively address technical issues and support end-users. These skills and qualities are crucial for efficiently resolving technical problems and ensuring smooth IT operations within an organization.

What are some common challenges tech associates face when supporting cross-functional teams, and how can they navigate them effectively?

Tech Associates often collaborate with various departments such as engineering, product, and customer support, which can present challenges like differing communication styles, shifting priorities, and managing multiple tasks simultaneously. To navigate these challenges, it's important to develop strong organizational skills, maintain clear and proactive communication, and be adaptable to changing project requirements. Leveraging project management tools and regularly aligning with team leads can help ensure that tasks are prioritized effectively and collaboration remains smooth.

What is the difference between Tech Associate vs Tech Support Specialist?

AspectTech AssociateTech Support Specialist
Required CredentialsAssociate degree or relevant certificationsHigh school diploma or equivalent; certifications optional
Work EnvironmentOffice, data centers, client sitesHelp desks, call centers, remote support
Employer & Industry UsageIT firms, tech companies, corporate IT departmentsIT service providers, tech companies, customer support centers

Tech Associates typically have a broader role involving hardware, software, and network support within organizations, often requiring relevant certifications or an associate degree. Tech Support Specialists focus on troubleshooting and resolving user issues, often in call centers or remote settings. Both roles are essential in tech support but differ in scope and work environment.

What are the most commonly searched types of Tech jobs in Wake Forest, NC?

The most popular types of Tech jobs in Wake Forest, NC are:

What cities near Wake Forest, NC are hiring for Tech Associate jobs?

Cities near Wake Forest, NC with the most Tech Associate job openings:

Tech Associate jobs near you
Infographic showing various Tech Associate job openings in Wake Forest, NC as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,709 per year, or $18.6 per hour.

Director Infrastructure & Operations

Raleigh, NC • On-site

First Citizens Bank

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 173 rated banks

People enjoy working here

Good employer

Recommended by students

Learn more about First Citizens Bankexternal

Full-time

Posted 13 days ago

Job description

Overview
The Director, Technology Operations is responsible for leading critical production operations functions that ensure the availability, stability, resiliency, and operational excellence of the bank's technology ecosystem. This role oversees three core operational domains: 24x7 Enterprise Batch Operations, L1 Infrastructure & Application Monitoring and Incident Response, and L2 Infrastructure Support Services.
This leader will play a key role in advancing operational maturity, resiliency, observability, incident management, automation, and service reliability. The position will help drive the consolidation and modernization of multiple command center and technology operations functions into a unified Technology Operations organization capable of providing consistent 24x7 support across infrastructure, applications, and enterprise batch processing.
This role requires a leader with deep technical and operational experience, strong organizational leadership capabilities, and a demonstrated track record of driving operational transformation in complex, highly regulated environments.
This is a highly visible, executive-facing leadership position with regular interaction across senior technology leadership, business executives, risk management, audit, and regulatory stakeholders. The successful candidate must possess exceptional written and verbal communication skills, executive presence, and strategic thinking capabilities. The individual must be capable of translating complex operational and technical issues into concise business impacts, risks, and actions while maintaining confidence and alignment among senior stakeholders during both routine operations and high-severity incidents.
Responsibilities & Qualifications
Enterprise Batch Operations
Lead the bank's Batch Processing Support organization responsible for the continuous monitoring and support of enterprise batch processing across distributed, mainframe, and IBM i (AS/400) environments.
This role is accountable for the operational execution, monitoring, incident response, and support functions that ensure successful enterprise batch processing.
Responsibilities
  • Lead teams responsible for 24x7 monitoring and operational support of critical batch processing workloads.
  • Ensure successful execution of daily, weekly, monthly, quarterly, and year-end processing cycles.
  • Drive timely detection, triage, escalation, communication, and resolution of batch processing disruptions.
  • Maintain operational readiness procedures, support playbooks, escalation models, and recovery processes supporting business-critical processing.
  • Partner closely with Application Owners, Application Support teams, and Control-M Engineering to improve processing observability, reliability and operational effectiveness.
  • Coordinate enterprise response and recovery activities for critical batch failures, delays, dependency issues, and processing exceptions.
  • Establish and maintain operational metrics covering processing reliability, SLA attainment, incident response, and issue resolution performance.

L1 Infrastructure & Application Monitoring Operations
Lead first-line operational support functions responsible for enterprise monitoring, event management, production awareness, and incident response.
Responsibilities
  • Oversee enterprise monitoring and command center functions supporting infrastructure, applications, and critical business services.
  • Ensure timely identification, triage, engagement, escalation, and communication of technology events and service disruptions.
  • Lead operational teams responsible for event management, alert response, incident engagement, and stakeholder communications.
  • Drive improvements in monitoring effectiveness, alert quality, event correlation, operational workflows, and response procedures.
  • Partner with infrastructure, application, and engineering teams to improve observability and end-to-end service visibility.
  • Establish governance and operational metrics focused on reducing MTTD, improving service awareness, and strengthening operational responsiveness.
  • Support implementation of automation and tooling improvements that increase operational efficiency and reduce manual effort.
  • Coordinate seamlessly with India-based operational partners to provide consistent 24x7 support coverage and effective follow-the-sun operations.

L2 Infrastructure Support Services
Lead U.S.-based Level 2 Infrastructure Support teams responsible for restoration, troubleshooting, escalation support, and operational ownership across critical technology domains, including Network Services, Server Infrastructure, Middleware Platforms, Database Services, Storage Platforms, and Backup & Recovery Services.
Responsibilities
    • Provide leadership, oversight, and operational governance for global L2 infrastructure support functions.
    • Ensure timely diagnosis and restoration of services during infrastructure-related incidents.
    • Partner with engineering organizations to improve platform supportability, operational readiness, resiliency, and service stability.
    • Drive standardization of support processes, knowledge management, operational procedures, and escalation practices.
    • Improve support effectiveness through automation, process optimization, tooling enhancements, and operational maturity initiatives.
    • Coordinate seamlessly with India-based operational partners to provide consistent 24x7 support coverage and effective follow-the-sun operations.

Qualifications:
  • Bachelor's Degree and 8 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment OR High School Diploma or GED and 12 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment
  • Proven experience leading large-scale 24x7 operational support organizations.
  • Deep understanding of enterprise batch processing environments utilizing Control-M or equivalent technologies.
  • Experience supporting distributed, mainframe, and IBM i (AS/400) technology environments.
  • Strong knowledge of infrastructure operations, production support, monitoring, observability, incident management, and service restoration processes.
  • Demonstrated success leading operational transformation, organizational maturity, or command center modernization initiatives.
  • Strong understanding of ITIL disciplines, including Incident Management, Problem Management, Change Management, and Event Management.
  • Experience working within highly regulated environments, preferably financial services.

Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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