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Tech Associate information
See Boca Raton, FL salary details
$11.18 - $13.11
2% of jobs
$13.11 - $15.04
9% of jobs
$16.27 is the 25th percentile. Wages below this are outliers.
$15.04 - $16.96
22% of jobs
The median wage is $18.68 / hr.
$16.96 - $18.89
19% of jobs
$18.89 - $20.82
12% of jobs
$22.66 is the 75th percentile. Wages above this are outliers.
$20.82 - $22.75
12% of jobs
$22.75 - $24.68
10% of jobs
$24.68 - $26.61
6% of jobs
$26.61 - $28.54
4% of jobs
$28.54 - $30.46
2% of jobs
$30.46 - $32.39
2% of jobs
$11
$20
$32
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What are some common challenges Tech Associates face when supporting cross-functional teams, and how can they navigate them effectively?
What are the key skills and qualifications needed to thrive as a Tech Associate, and why are they important?
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| Aspect | Tech Associate | Tech Support Specialist |
|---|---|---|
| Required Credentials | Associate degree or relevant certifications | High school diploma or equivalent; certifications optional |
| Work Environment | Office, data centers, client sites | Help desks, call centers, remote support |
| Employer & Industry Usage | IT firms, tech companies, corporate IT departments | IT service providers, tech companies, customer support centers |
Tech Associates typically have a broader role involving hardware, software, and network support within organizations, often requiring relevant certifications or an associate degree. Tech Support Specialists focus on troubleshooting and resolving user issues, often in call centers or remote settings. Both roles are essential in tech support but differ in scope and work environment.
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Full-time
Re-posted 10 days ago
Job description
Associate Information Technology
Family Church Network
Position Overview: Under general supervision, this position is responsible for assisting in the day-to-day operations of the WAN/LAN, end-user computing and break/fix repair work for the Information Technology department of the Family Church Network.
Reports to: Director Information Technology
Prerequisites:
- Ability to meet all minimum eligibility requirements to be a member of Family Church.
- Affirm the FCN statements of belief and practices as codified in our organizational bylaws and detailed in the Baptist Faith and Message confessional statement of 2000.
- Maintain a close and healthy walk with the Lord Jesus Christ.
- Maintain a high standard of excellence and moral character.
- Record of consistent, high-level performance.
- Excellent organizational skills.
- Strong written and verbal communication skills.
- Demonstrated ability to multi-task and prioritize workflow.
- Professional and positive demeanor.
- Experience in basic networking and wireless installation and monitoring.
- Experience in basic break/fix troubleshooting and repairs.
- Experience with PC and Mac is preferred.
- Must possess strong analytical and problem-solving abilities.
- Associate Degree in Computer Science or related field or experience equivalent.
General Responsibilities:
- Receive and resolve tickets from staff (PC and Mac).
- Utilize an online system to track, prioritize and report on ticket statuses.
- Rotate on-call responsibilities with fellow team members.
- Assist in monitoring network availability.
- Assist in maintaining inventories of related assets.
- Coordinate third-party installations and repair work as needed.
- Maintain a positive and professional attitude in a stressful work environment.
- Maintain cooperative spirit assisting others when needed or requested.
- Professionally communicate with leadership and staff.
- Demonstrate stewardship of church resources including supplies, equipment and intellectual property.
- Understand and adhere to procedural guidelines and policies.
- Install, configure, and deploy computers.
- Maintain user accounts.
- Follow established procedures for IT functions, such as a standard configuration for a computer reinstall.
Physical Requirements
- Able to lift 50 pounds.
- Able to work on a ladder.