ZipRecruiter

Log In

1

Team Lead Ccm Jobs (NOW HIRING)

LOGZONE INC

Lead RN Case Manager

Colchester, VT · On-site

A minimum of two (2) years of supervisory or team lead experience in a clinical or case management ... Preferred: Additional certifications, such as a Certified Case Manager (CCM) credential are ...

LogZone, Inc.

Lead RN Case Manager

Colchester, VT · On-site

$27.51 - $40.70/hr

A minimum of two (2) years of supervisory or team lead experience in a clinical or case management ... Preferred: Additional certifications, such as a Certified Case Manager (CCM) credential are ...

previous page

Showing results 41-60

All JobsTechnology JobsSoftware JobsSoftware Development Manager JobsTeam Lead Ccm Jobs

Team Lead Ccm information

What are the roles and responsibilities of a team lead CCM?

A Team Lead CCM (Customer Care Management) is responsible for overseeing a team within the customer care department to ensure high-quality service delivery. Their duties typically include monitoring team performance, providing guidance and training, resolving escalated customer issues, and implementing process improvements. They act as a liaison between management and customer care staff, ensuring that company standards and goals are met. Additionally, Team Lead CCMs analyze performance metrics and prepare reports to optimize team efficiency and customer satisfaction.

How does a team lead CCM balance supervisory duties with hands-on case management responsibilities?

As a Team Lead in Care Coordination and Case Management (CCM), you'll often juggle direct oversight of your team with your own caseload or project assignments. Effective time management and delegation are crucial—successful team leads set clear priorities, empower team members, and maintain open communication to ensure both client outcomes and staff development are supported. Regular team meetings, clear workflows, and collaborative problem-solving help balance these responsibilities. Adapting your approach based on team needs and organizational goals is also a key part of the role.

What are the key skills and qualifications needed to thrive as a team lead CCM?

To excel as a Team Lead in Contact Center Management, you need a solid background in customer service, leadership experience, and often a bachelor’s degree or equivalent work experience. Familiarity with CRM software, call center telephony systems, and workforce management tools is typically required. Strong interpersonal skills, problem-solving abilities, and motivational leadership set high-performing team leads apart. These competencies are crucial for driving team performance, ensuring customer satisfaction, and maintaining efficient call center operations.

What are popular job titles related to Team Lead Ccm jobs?

For Team Lead Ccm jobs, the most frequently searched job titles are:

Medical Assistant Team Lead - Bilingual: Chinese

Brooklyn, NY • On-site

True Care NY
201 - 500 employees
Learn more about True Care NYexternal

$26 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

$250 Sign-On Bonus!

About Us:
At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are.

Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations.

At POD Health, we strive to make healthcare personal, proactive, and accessible for all.

Work Schedule: Monday-Friday 9:00 AM - 5:00 PM

Location: Onsite | Brooklyn, NY 11218

Key Responsibilities:
  • Collaborate with Clinical and Operational management to lead team of Medical Assistants.
  • Assist with patient and medical assistant team oversight of Chronic Care Management (CCM), Physical and Rehabilitation Medicine (PRM), Behavioral Health Integration (BHI), and other POD programs.
  • Assist with oversight of Medical Assistant documentation, workflow and metrics.
  • Monitor and review patient vital signs, alerts and other concerns.
  • Answers phones, respond to inquiries and triage calls appropriately.
  • Assist in the development and implementation of individualized care plans.
  • Respond to urgent care needs when necessary.
  • Assist with administrative tasks.
  • Screen patients and make referrals accordingly to other clinical lines.
  • Timely completion of clinical requests and follow ups.
  • Documentation audit reviews.
  • Maintain comprehensive medical records of all patient interactions.
  • Perform other related duties as needed.

Qualifications:
  • Fluency in Chinese is required.
  • High School Diploma or equivalent GED; completion of a Medical Assistant program or equivalent clinical training is strongly preferred.
  • Excellent communication, interpersonal, organizational and time management skills.
  • Ability to work independently and collaboratively within a team environment.
  • Experience utilizing EMR systems and maintaining accurate clinical documentation.
  • Compassionate, patient- focused, and committed to providing high-quality care.
  • Knowledge of complying with all state requirements and facility policies and procedures.
  • Extensive experience working in a clinic, hospital, or multi-specialty medical practice setting is preferred.
  • Previous leadership, supervisory, or team lead experience in a healthcare environment is strongly preferred.
  • Demonstrated ability to support clinical operations, coordinate workflows, and assist in guiding team members within a fast-paced medical environment.

Benefits:
  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays.
  • Professional development opportunities.
  • Mission-driven work in an innovative healthcare space.