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Tcc Solutions Jobs (NOW HIRING)

TCC Solutions

Support Center Agent (35213)

Indianapolis, IN · Remote

$18 - $24/hr

TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries. Support Center agents interact with client users and are required to ...

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Tcc Solutions information

What are Tcc Solutions?

Tcc Solutions typically refers to companies or teams that provide technology consulting, custom software development, and IT solutions to help businesses improve their operations. These organizations specialize in areas like software integration, cloud services, data analytics, and digital transformation. Their goal is to create tailored technology strategies and tools to solve specific business challenges and increase efficiency. Tcc Solutions may also offer ongoing support, training, and maintenance for their clients’ IT systems.

What jobs can you get with a tech degree?

With a tech degree, you can pursue roles such as software developer, network administrator, cybersecurity analyst, systems analyst, or IT support specialist. These positions often require knowledge of programming languages, networking, and security tools, and may involve certifications like CompTIA or Cisco. Job opportunities are available in various industries including technology, finance, healthcare, and government.

What are the key skills and qualifications needed to thrive as a TCC Solutions Consultant, and why are they important?

To thrive as a TCC Solutions Consultant, you need a strong background in information technology, business analysis, and client relationship management, typically supported by a relevant degree. Familiarity with enterprise software, CRM systems, and certifications such as ITIL or PMP are commonly required. Excellent communication, problem-solving abilities, and adaptability help consultants understand client needs and deliver tailored solutions. These skills ensure successful project implementation, client satisfaction, and ongoing business growth.

What are the primary responsibilities and collaborative aspects of working as a Solutions Consultant at TCC Solutions?

As a Solutions Consultant at TCC Solutions, your main responsibilities typically include analyzing client needs, designing tailored software solutions, and presenting these to stakeholders. You'll regularly collaborate with sales teams, project managers, and technical specialists to ensure that proposed solutions align with both client requirements and technical feasibility. This role often involves client-facing activities, requiring strong communication and problem-solving skills. Successful Solutions Consultants are proactive in staying updated on industry trends, which helps them provide innovative recommendations and support ongoing client relationships.

What is the difference between Tcc Solutions vs Network Technician?

AspectTcc SolutionsNetwork Technician
CertificationsVaries, often includes industry-specific or vendor certificationsTypically includes CompTIA Network+, Cisco CCNA, or similar
Work EnvironmentIT service providers, client sites, or remote supportData centers, office networks, or client premises
Job FocusIT solutions, troubleshooting, and client supportNetwork setup, maintenance, and troubleshooting

Both roles involve technical skills and certifications, but Tcc Solutions often provides broader IT services, while Network Technicians focus specifically on network infrastructure. The choice depends on whether you prefer a comprehensive IT support role or specialized network work.

What cities are hiring for Tcc Solutions jobs? Cities with the most Tcc Solutions job openings:
What states have the most Tcc Solutions jobs? States with the most job openings for Tcc Solutions jobs include:
What job categories do people searching Tcc Solutions jobs look for? The top searched job categories for Tcc Solutions jobs are:
Tcc Solutions jobs near you
Infographic showing various Tcc Solutions job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution.

Support Center Agent (35213)

TCC Solutions

Indianapolis, IN • Remote

$18 - $24/hr

Full-time

Posted 27 days ago

Job description

TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries. Support Center agents interact with client users and are required to maintain professional demeaner through ticket responses, phone calls, and email. Utilizing a client-based ticketing system, Support Center Agent will ensure tickets are set to the correct status and proactive follow-up occurs. The Support Center Agent will be trained in all the client specific processes and will, eventually, participate in testing new workflows to maintain working knowledge.

Duties and Responsibilities
Work directly with customers to resolve a variety of issues such as resetting passwords, navigating through the system(s), creating new accounts for customers, troubleshooting or recreating reported issue, routing calls to the appropriate departments, escalating difficult issues to management, etc.
Assist client users in all defined client processes in a professional manner.
Interact with end-users with a positive and friendly manner as well as exhibit empathy in dealing with non-technical users
Adapt to different customer interactions and situations as well as varying ticket volumes.
Respond to and triage incoming tickets in a timely manner and respond to customers' emails (when applicable).
Serves as a liaison between customers and development support teams.
Manages internal and external communications for clients via email, Teams and SharePoint as required.
Maintain working knowledge of both TCC and client specific workflows, as well as any SOPs.
Attends meetings as required.

Required Education and Experience
High school diploma or equivalent (required)
Associate or Bachelor's degree (preferred)
Proven ability to work independently, stay organized, and learn quickly
Proficiency in Microsoft Office applications
Strong troubleshooting skills
Critical thinking ability and commitment to maintaining foundational knowledge

Preferred Experience
Two years of phone and/or web-based support experience in a customer support environment
Prior experience with support ticketing systems such as Jira

Work Environment
This is a remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m. EST. Occasional evening and weekend work may be required as job duties demand. Must pass background check and drug screening.

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