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Tax Software Tech Support Jobs (NOW HIRING)

Ivy Tech

IT Support (Evansville)

Evansville, IN · On-site

$18 - $19.25/hr

The position participates in the diverse job tasks of the IT Support Team including but not limited to support of general hardware and software, printers, projectors, document cameras, scanners, and ...

Ivy Tech

IT Support (Evansville)

Evansville, IN · On-site

$18 - $19.25/hr

The position participates in the diverse job tasks of the IT Support Team including but not limited to support of general hardware and software, printers, projectors, document cameras, scanners, and ...

Jobtailor

Tax Staff

Pasadena, CA · On-site

$60 - $80/hr

Learn and effectively utilize firm tax software to enhance service quality and support knowledge ... Budget Guidelines Tools & Technologies * Tax Software #J-18808-Ljbffr

New

Matoney Tax and Financial

Be Seen First

Senior Tax Professional

Wakefield, RI · On-site

$85K - $118K/yr

Support workflow and team during tax season. * Serve as our senior tax resource and answer client ... technology skills and the ability to quickly learn and confidently use business software, mobile ...

Nesbitt-Webb, LLC

BILINGUAL TAX PROFESSIONAL

Decatur, GA · On-site

$750/wk

... Service support to answer taxation AND tax software questions --You are paid via Weekly Direct Deposits after client has been funded Tools to Help You Service Your Tax Clients --Bank Products ...

Robert Half

Tax Preparer

Eagan, MN · On-site

$36 - $43/hr

Gather and organize information from clients to clarify missing items, resolve discrepancies, and support accurate return preparation. * Use tax software to enter tax data, calculate liabilities or ...

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Tax Software Tech Support information

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$16

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$40

How much do tax software tech support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tax software tech support in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What does a tax software tech support do?

A Tax Software Tech Support professional helps customers troubleshoot and resolve issues related to tax preparation software. They assist users with technical problems, software installation, error messages, and tax form navigation. Their role may also involve guiding customers through software updates, explaining features, and ensuring that users can file their taxes accurately and efficiently. They often provide support via phone, chat, or email, and may work for software companies or third-party support providers.

What are the key skills and qualifications needed to thrive as a tax software tech support?

To thrive as a Tax Software Tech Support, you need a strong understanding of tax concepts, troubleshooting skills, and experience with customer service, often supported by a relevant associate's degree or equivalent experience. Familiarity with tax preparation software (such as TurboTax or H&R Block), remote support tools, and ticketing systems like Zendesk is typically required. Excellent communication, patience, and problem-solving abilities help you address diverse user issues and ensure customer satisfaction. These skills are crucial for efficiently resolving technical problems while maintaining positive client relationships in a high-demand environment.

What are some common technical challenges faced by tax software tech support specialists, and how can they be addressed?

Tax Software Tech Support specialists often encounter issues such as software installation errors, compatibility problems with operating systems, and user difficulties with specific tax forms or calculations. Addressing these challenges typically involves troubleshooting system configurations, guiding users through updates or patches, and providing clear explanations of software features. Strong communication skills and patience are essential, as is staying updated on new software versions and tax regulations. Collaboration with software developers or product teams may also be required for resolving complex technical issues.

What is the difference between Tax Software Tech Support vs Tax Accountants?

AspectTax Software Tech SupportTax Accountants
Required CredentialsBasic IT or software support certifications, sometimes accounting knowledgeCPA or accounting degree, state licensing
Work EnvironmentCall centers, help desks, remote supportAccounting firms, corporate finance departments, client offices
Employer & Industry UsageSoftware companies, tax prep software providersAccounting firms, corporations, government agencies
Common Search & Comparison IntentUnderstanding support roles for tax softwareTax preparation, financial consulting, accounting services

Tax Software Tech Support primarily focuses on assisting users with technical issues related to tax software, requiring IT support skills and software knowledge. Tax Accountants handle tax preparation, planning, and compliance, requiring accounting credentials. While both roles involve taxes, their work environments and skill sets differ significantly.

What are popular job titles related to Tax Software Tech Support jobs?

For Tax Software Tech Support jobs, the most frequently searched job titles are:

Infographic showing various Tax Software Tech Support job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.

Sr. IT/Software Tech Support

Chicago, IL • On-site

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

Full-time

Re-posted 8 days ago

Job description

NAVA Software solutions is looking for a Sr. IT/Software Tech Support
Details:
Sr. IT/Software Tech Support
Location: Chicago IL - 2x /week onsite
Duration: 12 months
As a Software Support Senior Associate you are responsible for supporting numerous Windows desktop applications. You work hard to stay on top of fast changing technology and invest a lot of energy in learning new tricks. You are caught up on industry trends in client development frameworks and also anticipate what the near future will bring. Furthermore:
  • You bring 5+ years of experience with
  • Windows Servers
  • Windows Desktop
  • Vended Applications ( in-house and SaaS )
  • SQL/Oracle databases
  • Middleware Web Services
  • Web Applications, You have a strong understanding of APIs and how to use them in practice.

You have Knowledge of:
  • Windows infrastructure: Understanding of domain groups from a software support perspective.
  • Directory security and permissions. Basic familiarity with networking concepts such as firewall rules, VPN, access lists, etc.
  • Our tech stack: Java / Pivotal Cloud Foundry / SQL / Microsoft Windows / Oracle Web-Logic / HCL Notes / Networking / Windows Servers / API

WHAT YOU'LL DO:
As a partner on the Wealth Management Application Support team, you will be an integral part of one of our nimble, cross-functional teams innovating an entire industry. We cherish and nourish our diverse and inclusive culture and welcome you to help us further grow our community.
As a Software Support Senior Associate , you will:
  • Partner with the development team, business support, end users, and other IT personnel to support and implement end to end solutions.
  • Use basic programming knowledge to create or modify scripts and programs.
  • Constantly looks for better ways of solving technical problems and designing the solution by not being afraid of challenging the status quo.
  • Mentor and coach others on the team.
  • Support existing software systems and platforms and hook in applications to applicable data sources
  • Write both unit and integration tests and develop automation tools for daily tasks
  • Create and maintain Disaster Recovery plans and participate in DR Testing
  • Participate in knowledge transfer sessions to understand the application that is being transferred to support.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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