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Tax Resolution Jobs in Minnesota (NOW HIRING)

Thorlackson Tax & Consulting

Tax Associate

Duluth, MN · On-site

$58K - $77K/yr

The Highlander Group is seeking a detail‑oriented, client‑focused Tax Associate to join our team. In this role, you'll help deliver exceptional, personalized tax preparation services while ...

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Tax Resolution information

What is a tax resolution?

A Tax Resolution job involves assisting individuals or businesses in resolving their tax issues with the IRS or state tax authorities. This can include negotiating payment plans, reducing tax debts through settlements, handling audits, and ensuring compliance with tax laws. Professionals in this field often work as tax consultants, enrolled agents, CPAs, or attorneys specializing in tax law. Their goal is to help taxpayers find the best possible resolution while minimizing penalties and financial burdens.

What are the key skills and qualifications needed to thrive in tax resolution, and why are they important?

To thrive in Tax Resolution, you need strong analytical abilities, a deep understanding of tax codes and regulations, and relevant qualifications such as an Enrolled Agent (EA) designation, CPA license, or similar credentials. Proficiency with tax preparation software, IRS e-services, and case management systems is often required. Excellent communication, negotiation skills, and empathy help you effectively advocate for clients and manage stressful situations. These qualities are crucial for navigating complex tax issues and achieving positive outcomes for clients facing tax disputes or liabilities.

What are common challenges faced in a tax resolution role, and how can I prepare for them?

Professionals in Tax Resolution often encounter clients with complex financial histories, tight deadlines, and high-stress situations due to looming tax liabilities. Success in this role depends on your ability to navigate intricate tax laws, gather thorough documentation, and negotiate assertively with tax authorities such as the IRS. You'll also need to manage multiple cases simultaneously, which requires strong organizational skills and attention to detail. Preparing by understanding the latest tax regulations, building experience with tax software, and sharpening your client communication skills will help you overcome these challenges and build trust with those you represent.

What does a tax resolution specialist do?

A tax resolution specialist helps individuals and businesses resolve tax issues with government agencies by negotiating payment plans, settling debts, or reducing penalties. They analyze financial situations, prepare necessary documentation, and often have knowledge of tax laws and IRS procedures to achieve the best possible outcome for clients.

What are the most commonly searched types of Tax Resolution jobs in Minnesota?

The most popular types of Tax Resolution jobs in Minnesota are:

What are popular job titles related to Tax Resolution jobs in Minnesota?

For Tax Resolution jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Tax Resolution jobs in Minnesota look for?

The top searched job categories for Tax Resolution jobs in Minnesota are:

Tax Resolution jobs near you
Infographic showing various Tax Resolution job openings in Minnesota as of August 2026, with employment types broken down into 52% Full Time, 7% Part Time, 40% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Account Resolution Specialist

Ecmc Group, Inc.

Minneapolis, MN • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

    Job Summary

    Under direct supervision, the Account Resolution Specialist provides default resolution options to borrowers, answer questions, and assists borrowers with completing default resolution processes.

    Essential Duties and Responsibilities

    • Handles outbound dialer calls to contact borrowers with defaulted loans. Handles inbound calls and assists clients as appropriate.
    • Educates borrowers regarding available options for default resolution; allows borrowers to select the best option for them and takes appropriate next steps to support desired option.
    • Meets department performance targets for volume and type of account resolutions.
    • Provides accurate and clear documentation of course of action taken and next steps.
    • Meets individual and corporate call quality goals.
    • Performs secondary follow-up on contacts, including skip tracing processes.
    • Follows established departmental processes and procedures.
    • Complies with FFEL student loan regulations and maintains an updated knowledge of program changes.
    • Escalates situations outside guidelines to direct supervisor.
    • Performs other duties as assigned.

    Required Qualifications

    • High School degree or GED
    • 1+ year of collections, call center, or customer service experience
    • Ability to use basic math skills while completing daily work responsibilities
    • Basic proficiency in Microsoft Office suite or Mac Office

    The hourly range for this position is $20.00 - $23.00 per hour. Actual hourly pay may vary based upon, but not limited to, relevant experience, time in role, peer and market data, business sector and geographic location. This position is commission-eligible, with candidates typically earning an average of about $3,000 per month based on individual performance. This position is classified as hybrid Monday - Wednesday and requires attendance in Minneapolis, MN.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ECMC Group also provides a comprehensive benefits package:

    • Health & wellness benefits:Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
    • Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
    • Education benefits:Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

    Apply