Job Summary:
Removery is the global leader in laser tattoo removal, aiming to normalize tattoo removal and empower individuals. They are seeking a Senior Product Manager to own the strategy and execution of digital products that enhance client experience and studio operations.
Responsibilities:
โข Define and maintain a prioritized product roadmap that supports Removery's growth goals, studio expansion, and evolving client needs.
โข Translate business objectives set by the CSDO and Senior Leadership Team into clear product initiatives with measurable outcomes.
โข Balance short-term delivery with long-term platform scalability as Removery expands domestically and internationally.
โข Own the end-to-end digital client journey โ booking, communications, treatment follow-up, payments, and loyalty โ across web, mobile, and CRM.
โข Identify friction points in conversion funnels and drive improvements through continuous discovery, testing, and iteration.
โข Ensure digital products meet high standards for usability, accessibility, reliability, and performance.
โข Partner with Operations and studio teams to understand workflows and identify opportunities where product improvements can drive studio productivity and efficiency.
โข Contribute to the product thinking around in-studio technology, scheduling systems, and staff-facing tools.
โข Work daily with Engineering, Design, Marketing, and Operations to move initiatives from discovery through delivery and measurement.
โข Serve as a clear communicator of product decisions, tradeoffs, and progress to stakeholders at all levels.
โข Partner with the data and analytics team to ensure products are instrumented correctly and outcomes are tracked against defined KPIs.
โข Collaborate with the CSDO and technology team on product decisions involving third-party platforms (e.g., Salesforce, booking systems, payment integrations).
โข Provide input on build vs. buy decisions and help evaluate new tools and platforms.
Qualifications:
Required:
โข Bachelorโs degree in Computer Science, Business, Information Technology or related field from an accredited college or university (or equivalent professional experience)
โข A minimum of 4 years of product management experience, preferably in a consumer-facing or multi-location services environment.
โข Demonstrated ability to own and ship products end-to-end, from discovery through launch and iteration.
โข In-depth knowledge of web and mobile technologies, cloud infrastructure, and data management
โข Experience with agile development methodologies and project management tools
โข Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders.
โข Knowledge of security & compliance frameworks such as PCI, HIPAA & NIST
โข Experience with Cyber Security planning, Security Roadmap, Risk Management & Incident Response
โข Highly skilled in Microsoft Cloud, SalesForce, and SQL
Preferred:
โข Masterโs degree preferred
โข Experience working with CRM, booking, or e-commerce platforms is a plus.
โข Familiarity with enterprise systems environments (ERP, CRM, payment systems) is helpful but not required.
โข Multi-Unit experience preferred
โข Start-up experience preferred
โข Security Certification preferred (CISSP or CISM)
Company:
Removery is a specialized provider of tattoo removal, change, and fade services. Founded in 2019, the company is headquartered in Austin, USA, with a team of 201-500 employees. The company is currently Growth Stage.