Shift: 2:00A - 10:30A
Responsibilities:
- Produces and maintains an exceptional work environment.
- Ensures that Dover Downs employees are informed of pertinent information including property/departmental goals and objectives.
- Establishes and maintains close working relationships with all departments ensuring maximum cooperation, productivity, morale and guest service.
- Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
- Displays fair treatment with respect to disciplinary action producing documentation as necessary.
- Resolves guest and Dover Downs employee issues/disputes..
- Mentors line staff assisting in their professional development and growth.
- Produces performance appraisals for direct reporting employees.
- Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential.
- Inspects public areas (casino, public restrooms, front drive, pool area, elevators, etc.) ensuring all is cleaned and well maintained.
- Ensures that storage closets are properly stocked with supplies.
- Generates purchase orders as needed.
- Conducts required number of written inspections.
- Ensures that staff is producing Maintenance Requests.
- Ensures that Daily Cleaning Projects are properly executed.
- Issues and collects master keys.
- Evaluates employee performance routinely, delivering positive and negative feedback in a timely and effective fashion.
- Adheres to department and property policies and procedures.
- Resolves guest and employee issues.
- Ensures that company assets/equipment/inventories are protected.
- Supervises Environmental Services employees.
- Interviews, selects, hires, and retains superior employees.
- Conducts formal and informal training for subordinates.
- Conducts formal and informal coaching and counseling with subordinates.
- Rewards and recognizes superior performers.
- Ensures that employees work safely and follow all safety rules to minimize work related injuries.
- Ensures compliance with relevant laws and regulations as well as company policies and procedures.
- Maintains up-to-date knowledge of industry and competition.
- Ensures effective communication within the department and company.
- Holds subordinates accountable for established performance expectations.
- Motivates and develops staff; provides advice and guidance as appropriate.
- Complies with and enforces compliance with the company’s recycling program standards.
- Performs other duties as assigned.
Work Environment:
- Must be available to work weekends, holidays, and nights as scheduled
Additional Benefits:
- Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions
Target Starting Salary : $43,500.00
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.