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Talkdesk Jobs in Renton, WA (NOW HIRING)

Talkdesk

Principal Product Manager - AI

Seattle, WA · On-site +1

$115K - $273K/yr

We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI ...

Talkdesk

Principal Product Manager - AI

Seattle, WA · On-site

$115K - $273K/yr

We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI ...

All JobsTalkdesk JobsTalkdesk Jobs in Renton, WA

Talkdesk information

See Renton, WA salary details

$107.3K

$178.1K

$224.2K

How much do talkdesk jobs pay per year?

As of Jul 27, 2026, the average yearly pay for talkdesk in Renton, WA is $178,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $160,900.00 and $198,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Talkdesk implementation specialists when onboarding new clients?

Talkdesk implementation specialists often encounter challenges such as integrating the platform with clients' existing systems, customizing workflows to fit specific business needs, and ensuring all stakeholders are adequately trained. Balancing tight project timelines with the need for thorough testing and user adoption can also be demanding. Effective communication and proactive problem-solving are essential, as specialists frequently collaborate with IT teams, end-users, and customer success managers to deliver a smooth onboarding experience.

What is the difference between Talkdesk vs Customer Support Specialist?

AspectTalkdeskCustomer Support Specialist
Primary RoleCloud-based contact center software providerProvides customer service support to clients
Required SkillsCRM tools, communication skills, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote, or office-basedCall centers, retail, or office settings
CertificationsNone mandatory, but CRM or technical certifications helpfulCustomer service certifications beneficial

While Talkdesk is a software platform enabling customer support teams, a Customer Support Specialist is a role that uses such platforms to assist customers. Understanding the distinction helps in choosing the right career path or job search focus within the customer service industry.

What is Talkdesk and what does the company do?

Talkdesk is a cloud-based contact center software provider that helps businesses improve their customer service operations. The platform offers tools for inbound and outbound calls, customer support automation, AI-powered analytics, and integrations with CRM and business applications. Companies use Talkdesk to enhance the customer experience, streamline communication, and increase agent productivity across multiple channels. The software is scalable and suitable for businesses of all sizes.

What are the key skills and qualifications needed to thrive as a Talkdesk Specialist, and why are they important?

To thrive as a Talkdesk Specialist, you need a strong understanding of contact center operations, customer service principles, and experience with cloud-based telephony platforms. Familiarity with the Talkdesk platform, CRM systems such as Salesforce or Zendesk, and relevant certifications like Talkdesk Certified Associate are highly valuable. Excellent problem-solving abilities, communication skills, and adaptability help you effectively support users and resolve issues quickly. These competencies ensure seamless customer experiences and efficient use of the Talkdesk system within organizations.
What job categories do people searching Talkdesk jobs in Renton, WA look for? The top searched job categories for Talkdesk jobs in Renton, WA are:
What cities near Renton, WA are hiring for Talkdesk jobs? Cities near Renton, WA with the most Talkdesk job openings:
Talkdesk jobs near you
Infographic showing various Talkdesk job openings in Renton, WA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $178,109 per year, or $85.6 per hour.
Senior Director, Solutions Engineering - Americas

Senior Director, Solutions Engineering - Americas

Talkdesk

Seattle, WA • Remote

$250K - $376K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

As the Senior Director, Head of Americas Solution Engineering, you will be the strategic technical partner driving net-new logos and ARR expansion across North America (NA) and Latin America (LATAM). Working in lockstep partnership with the SVP of Sales for the Americas, you will lead, scale, and inspire a world-class organization of Solution Engineering Managers and individual contributors.

You are a business-minded technical executive who thrives on transforming complex technical capabilities into compelling, value-driven business outcomes for enterprises across multiple industries.

  • Reports to: Senior VP of Global Solutions Engineering & Shared Services
  • Key Partner: SVP of Sales, Americas, Professional Services, Customer Experience, Product Engineering, Marketing and Partners. 
What You'll Do (Responsibilities)Strategic Leadership & Revenue Growth
  • Drive Regional GTM Strategy: Partner closely with the SVP of Sales for the Americas to build and execute a cohesive technical sales strategy that accelerates net-new logo acquisition and drives ARR growth in existing enterprise accounts.
  • Executive Sponsorship: Act as the executive technical sponsor for high-value, strategic deals across NA and LATAM, building trust and deep relationships with client CXOs.
  • Market Leadership: Drive Talkdesk alignment with shifting market trends to secure undisputed leadership in Commercial, Enterprise and Strategic customer segments
Team Leadership & Scale
  • Lead Leaders: Mentor, coach, and develop a high-performing team of Solution Engineering Managers, ensuring they are effectively upskilling their frontline teams.
  • Scale the Footprint: Own the talent strategy, hiring plan, and resource allocation across North America and Latin America, effectively navigating multi-region market nuances and localization needs.
  • Foster Culture: Model and nurture a high-energy, inclusive, growth-oriented culture focused on continuous learning, execution excellence, and cross-functional collaboration.
Operational Excellence & Cross-Functional Impact
  • Optimize Methodologies: Define and optimize regional pre-sales KPIs, discovery methodologies, and demo standards to continuously improve win rates and shorten sales cycles.
  • Product & Ecosystem Advocacy: Serve as the critical feedback loop between Americas field teams, Product Management, and Engineering to influence the product roadmap based on high-value market requirements.
  • Ecosystem Expansion: Collaborate on Global Strategic Initiatives to architect enterprise solutions that position Talkdesk as a premier AI platform, scaling our market reach by driving end-to-end customer experience automation.
What You Bring (Qualifications)
  • Proven Leadership: 10-15+ years of experience leading enterprise pre-sales/solution engineering organizations within a high-growth SaaS environment, with at least 5+ years managing frontline SE Managers.
  • Domain Expertise: 10+ years of deep experience in the Contact Center (CCaaS), Customer Service Software, or Customer Experience (CX) space. Knowledge of AI, Workforce Engagement Management (WEM), and Business Intelligence is highly preferred.
  • Revenue Track Record: Proven success supporting complex, multi-million dollar enterprise sales cycles and a track record of hitting/exceeding regional ARR and net-new growth targets.
  • Executive Presence: Exceptional consulting approach with the ability to command a room, navigate high-stakes escalations, and translate deeply technical concepts into business value for C-level executives.
  • Cross-Cultural Capability: Experience managing or expanding pre-sales operations across both North America and Latin America; understanding LATAM market dynamics is a strong plus.
  • Agility & Grit: Ability to thrive, navigate ambiguity, and drive organizational change within a fast-paced, hyper-growth global tech environment.
  • Education: Bachelor's degree in a technical field, or equivalent practical enterprise technical experience.
Travel Requirement
  • Up to 25%-30% travel across the AMER region to support key deals, team alignment, and executive events

Pay Range (OTE Pay): $250,000-$376,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 7 days from the posting date. The application was posted on 06/05/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

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