Talent Development Manager Jobs in Payson, AZ (NOW HIRING)

Are you an inspiring hospitality leader who thrives on building exceptional teams, delivering memorable guest experiences, and driving operational excellence?

Do you believe that outstanding resorts are built by leaders who care deeply about their associates, guests, owners, and communities?

If you're a hands-on, results-driven leader with a passion for developing people, cultivating culture, and creating unforgettable experiences, we'd love to meet you.

CRR Hospitality is seeking an experienced Resort General Manager to lead the award-winning Verde Ranch RV Resort—one of the most recognized luxury outdoor hospitality destinations in the country.

Surrounded by the stunning landscapes of Central Arizona, Verde Ranch RV Resort offers guests an elevated outdoor hospitality experience featuring:

• 389 Premium RV Sites
• Luxury Rental Cabins
• Unique Conestoga Wagons
• Resort-Style Pool & Amenities
• Pickleball Courts
• Family-Friendly Activities & Events
• Exceptional Guest Experiences Year-Round

Verde Ranch has earned national recognition as:

#1 Top RV Campground
#1 Top Large Campground
— Campspot

As Resort General Manager, you'll have the opportunity to lead an established, award-winning destination while continuing to elevate the guest experience, develop exceptional associates, and drive long-term success.

At CRR Hospitality, our mission is to create extraordinary experiences for our guests, associates, and owners. We believe our people are the foundation of everything we do.

Our leaders are empowered to make decisions, build meaningful relationships, develop future leaders, and create environments where both guests and associates love to be.

We work hard, support one another, celebrate successes, and have fun along the way.

• Competitive Base Salary + Performance Bonus
• Complimentary Full Hook-Up RV Site
• Company-Paid Medical, Dental & Vision Benefits
• Company-Paid Short-Term & Long-Term Disability
• 401(k) with Company Match (up to 6%)
• Paid Time Off
• Six Paid Holidays
• Leadership Development & Career Growth Opportunities
• A collaborative culture focused on teamwork, innovation, and excellence

The Resort General Manager serves as the strategic and operational leader of Verde Ranch RV Resort and is responsible for delivering exceptional financial performance, outstanding guest satisfaction, and an engaging associate experience.

This leader oversees all aspects of resort operations while fostering a culture built on accountability, collaboration, service excellence, and continuous improvement.

Success in this role requires someone who enjoys being visible throughout the resort, coaching leaders, connecting with guests, solving problems, and leading by example.

• Lead, coach, and develop a high-performing leadership team and resort associates.
• Foster a positive, engaged, and service-focused culture aligned with CRR Hospitality's Core Values.
• Build strong relationships with associates, guests, owners, and community partners.
• Promote accountability, collaboration, recognition, and continuous development throughout the resort.

• Provide strategic oversight of Guest Services, Housekeeping, Maintenance, Activities, Retail, Food & Beverage (where applicable), and overall resort operations.
• Ensure exceptional curb appeal, cleanliness, safety, and brand standards throughout the property.
• Continuously improve operational efficiencies while maintaining an elevated guest experience.
• Lead daily operations while remaining visible and engaged with associates and guests.

• Develop and manage annual operating budgets.
• Drive revenue growth and maximize profitability through strategic planning and operational excellence.
• Analyze financial performance, labor, payroll, occupancy, and expenses to achieve business objectives.
• Identify opportunities for increased efficiency and long-term value creation.

• Champion a hospitality-first culture that consistently delivers exceptional guest experiences.
• Respond to guest feedback promptly and professionally while driving service recovery initiatives.
• Continuously identify opportunities to elevate the resort experience.

• Recruit, hire, onboard, coach, and retain exceptional talent.
• Develop future leaders through ongoing coaching, performance management, and succession planning.
• Foster associate engagement and recognition while creating an environment where people thrive.

• Partner with Sales and Marketing teams to increase occupancy, revenue, and brand awareness.
• Support special events, programming, partnerships, and local community involvement.
• Represent the resort professionally within the local market and industry.

• Ensure compliance with all company policies, operational procedures, safety standards, and regulatory requirements.
• Promote a safe environment for guests and associates through proactive leadership and accountability.

• Minimum of 5 years of progressive hospitality leadership experience.
• Previous General Manager experience in a resort, hotel, RV resort, campground, or multi-unit hospitality environment strongly preferred.
• Demonstrated success leading cross-functional teams and driving operational performance.
• Experience managing budgets, financial reporting, labor management, and revenue optimization.
• Strong understanding of guest service excellence and hospitality operations.

You are someone who:

• Leads with integrity, positivity, and accountability.
• Creates a culture where associates feel valued, supported, and inspired.
• Builds strong relationships with guests, associates, owners, and business partners.
• Makes sound business decisions while maintaining a people-first mindset.
• Thrives in a fast-paced, dynamic hospitality environment.
• Takes initiative, embraces challenges, and leads by example.
• Is equally comfortable developing strategy and rolling up your sleeves to support the team.
• Has a passion for creating memorable experiences and developing exceptional people.

This is more than a General Manager position—it's an opportunity to lead one of the premier outdoor hospitality destinations in the country while helping shape the future of CRR Hospitality.

If you're passionate about hospitality, leadership, culture, and creating extraordinary experiences, we'd love to hear from you.

Come lead with purpose. Create unforgettable experiences. Build an exceptional team. Join CRR Hospitality at Verde Ranch RV Resort.