Tagalog Customer Service Jobs in Springfield, OH

Description
The Dayton Metro Library is hiring one full-time Information Services Assistant for our Youth Services areas (Children's and Teen) of the Main Library in downtown Dayton, Ohio. The selected candidate will report to the Youth Services Manager and will be part of the Main Library's Youth Services' Team. The successful candidate will be assigned to offer age-appropriate programming for youth. If you have ever wanted to specialize in serving youth (infants through teens), now is your chance!
DML is committed to cultivating environments and a workforce that reflects our community. Further, we recognize the importance of language expertise on our team as Dayton was the first city in the United States to earn the status of "Certified Welcoming" city. We encourage applications from individuals that are fluent or proficient in any non-English languages commonly used in Montgomery County including Spanish, Mandarin, French, Korean, Vietnamese, Hindi, Urdu, Russian, Tagalog, Kinyarwanda, Arabic, Turkish, Swahili, and American Sign Language (ASL).
Essential Job Duties
- Demonstrates excellent internal and external customer service. Proactively provides assistance at all service points as needed.
-Provides library users with assistance in reference, readers' advisory, and in the use of public computers, personal electronic devices and library virtual materials.
-Under the direction of the manager(s)/librarian(s), plans, develops and promotes programs and services to meet the informational and recreational needs of the community.
-Provides instruction to patrons and employees. Conducts public training sessions in computer applications, personal electronic devices and virtual library services.
-Serves as liaison with Information Technology Services. Troubleshoots and maintains automation/electronic equipment.
-Provides service and maintains liaisons with schools and community agencies.
-Performs circulation responsibilities and related activities as needed.
-Assists with opening and closing duties.
-Under the direction of a manager, may assist with collection development activities such as redistribution, purchase suggestions or preliminary deselection.
-May create displays to promote library use.
-Submits required reports and budget requests. May serve on library committees.
Requirements
-Bachelor's degree from a four-year college or university preferred; or one to two years of related experience and/or training; or equivalent combination of education and experience.
-Ability to read, analyze, and interpret documents such as policies and procedure manuals. -Ability to write routine reports and correspondence. Ability to speak effectively and apply active listening skills. Ability to communicate effectively when dealing with patrons, staff and members of the community.
-Ability to effectively provide one-on-one instruction and present public training sessions.
-Ability to deal effectively with confrontational individuals and/or challenging situations.
-Ability to determine patron information needs and construct a competent and complete search strategy.
-Ability to develop and deliver programs and services to meet community needs.
-General knowledge of PC equipment required.
-Ability to deal effectively with challenging individuals and/or situations.
Work Schedule: Monday: 10:00 AM - 7:00 PM; Tuesday, Wednesday and alternating Friday/Saturdays: 9:00 AM - 6:00 PM; Thursday: 11:00 AM - 8:00 PM *Subject to change*
Compensation and Benefits: The hourly rate for this position starts at $19.93. Benefits include health, dental and vision insurance along with paid time off and OPERS retirement.